Warranty Clerk

The Automotive Warranty Clerk is responsible for managing warranty claims for automotive products and services. This role involves liaising between customers, manufacturers, and service departments to ensure warranty claims are processed accurately and efficiently. The Warranty Clerk will also maintain warranty records, verify warranty coverage, and communicate with relevant parties to resolve warranty-related issues. Strong organizational skills, attention to detail, and excellent communication abilities are essential for success in this role.BenefitsCompetitive PayWeekends OffHealth Insurance401(K)Mon-Friday 8:00am-5:00pmFlexible hours availableResponsibilitiesProcess warranty claims promptly and accurately in accordance with manufacturer guidelines and dealership policiesVerify warranty coverage for automotive parts and services by reviewing manufacturer warranties and service agreementsCoordinate with service technicians to diagnose warranty-related issues and determine appropriate solutionsLiaise with manufacturers and suppliers to obtain authorization for warranty repairs or replacementsMaintain accurate records of warranty claims, including documentation, approvals, and reimbursementsMonitor the status of warranty claims and follow up as needed to ensure timely resolutionProvide assistance and support to service advisors and other dealership staff regarding warranty-related inquiriesCollaborate with the accounting department to reconcile warranty receivables and payablesStay updated on manufacturer warranty policies, procedures, and updates to ensure complianceIdentify opportunities for process improvement and contribute to the development of efficient warranty processing systemsAdhere to dealership and industry standards for customer service, professionalism, and ethical conductQualificationsHigh school diploma or equivalent; post-secondary education or relevant certifications preferredPrevious experience in automotive warranty administration or a related field is advantageousProficiency in computer applications, including MS Office and dealership management systemsStrong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneouslyExcellent attention to detail and accuracy in data entry and record-keepingEffective communication skills, both verbal and written, with the ability to interact professionally with customers, colleagues, and manufacturersProblem-solving abilities to address warranty-related issues and find appropriate resolutionsAbility to work independently with minimal supervision as well as collaboratively within a team environmentFamiliarity with automotive terminology, parts, and repair processes is beneficialCommitment to providing exceptional customer service and maintaining positive customer relationshipsFlexibility to adapt to changing priorities and work schedules in a fast-paced dealership environmentDrug test requiredWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.