City of Toledo
Applications and Support Manager
City of Toledo, Toledo, Ohio, United States, 43614
Applications and Support Manager
Print (https://www.governmentjobs.com/careers/toledooh/jobs/newprint/4382349)
Apply
Applications and Support Manager
Salary
$75,287.68 - $106,335.84 Annually
Location
Toledo, OH
Job Type
Full-Time
Job Number
2024-00409
Department
Information Technology
Opening Date
04/04/2024
Closing Date
5/9/2024 11:59 PM Eastern
Description
Benefits
Questions
Description
POSITION SUMMARY:
The Application Support Manager plays a critical role in the success of an organization's IT systems. They ensure that software applications are meeting the needs of the organization, are performing efficiently, and are integrated with other IT systems. They must have strong leadership and project management skills, excellent communication and interpersonal skills, and a deep understanding of software development methodologies.
ESSENTIAL JOB FUNCTIONS:
Develops and manages project timelines and budgets.
Ensures that software applications are meeting the needs of the organization and are being used efficiently.
Collaborates with other departments and stakeholders to identify software needs and potential solutions.
Identifies and mitigates risks associated with software development and implementation
develops and maintains documentation for software applications, including user manuals and training materials
Provides support for software applications and troubleshoot issues as needed
Stays current with industry trends and technologies related to software development and implementation
Directs the efforts of applications support professionals throughout the City.
Performs other duties as required.
REQUIRED EDUCATION, EXPERIENCE, AND CERTIFICATIONS:
Bachelor’s degree in Computer Science or a closely related field.
Five (5) years of experience in Information Technology (IT) applicant management or related field.
Must possess strong leadership, project management, communication, and interpersonal skills.
Experience with software development methodologies, such as Agile or Waterfall.
Familiarity with database management systems, such as Oracle or SQL Server.
PREFERRED EDUCATION, EXPERIENCE AND CERTIFICATIONS:
Project Management Professional (PMP) certifications.
Experience with large software implementations.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of:
ERP, HCM, Work order management, Asset management, reporting and analytics tools, and cloud solutions.
Communication methods and procedures.
Time Management processes.
Project and workload planning and management.
Skill in:
Organizing, completing, and reporting on projects.
Composing clear, concise, and informative documents.
Handling difficult situations in a tactful and professional manner.
Analyzing complex problems, evaluating alternatives and making sound recommendations.
Using the internet, remote communications, and other advanced tools to increase productivity and perform job functions.
Effectively presenting information and responding to questions from groups of managers, clients, outside agencies, and the general public.
Writing and speaking that is easily understood by others.
Ability to:
Effectively utilize computers, automated systems and related software applications.
Achieve professional confidence of others used to assimilate and understand complex information.
Interpret and apply program and project requirements in addition to applicable codes, rules policies and regulations.
Conduct research and write reports.
Develop, oversee, and implement projects and programs in a variety of areas. Elicit cooperation and collaboration from others as well as creatively solve problems and resolve disputes.
Develop and implement effective City organizational policies and procedures.
Analyze and make sound recommendations regarding budgetary, management and organizational issues.
Communicate effectively, both orally and in writing; speak in public.
Establish and maintain effective working relationships with subordinates, peers, superiors, vendor representatives and clients.
Multi-task in a fast-paced environment.
PHYSICAL DEMANDS:
The physical demands described within this job description must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In this position, the employee will continuously sit. The position will rarely require the employee to drive a personal and company owned vehicle. Speaking and listening are constant essential functions of this position.
WORK ENVIRONMENT:
The work environment described within this job description will be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is continuously indoors. It is rare that this employee will work outdoors; however, occasionally this employee will have to travel to multiple worksites. At times, this position will require extended work hours. The noise level in the work environment is usually low; however, occasional moderate background noise can occur.
If you need assistance or an accommodation, or if you have questions about completing the online application, please contact the Department of Human Resources at (419)-245-1500.
Class Code:Manager-Administrative Services (7330)
The City of Toledo provides excellent health and retirement benefits for its employees.
Health Insurance
The City of Toledo is a self-funded medical plan provider that offers a broad network of health services options for its employees. The City also offers a multi-tiered prescription drug plan and dental and vision care services.
Employees are required to pay a monthly premium depending on the employee’s selection of single, single plus one, or family coverage. Coverage is also afforded for qualifying domestic partners, depending on the employee’s bargaining unit. Monthly co-premiums are determined by collective bargaining agreement or Municipal Code.
Group Life Insurance
City employees are covered by a group life insurance plan depending on collective bargaining agreement or Municipal Code.
Ohio Public Employees Retirement Plan
The City is a member of the Ohio Public Employees Retirement Plan (OPERS). All employees who are paid in whole or in part by the state of Ohio, a county, municipality, or any other political subdivision of state or local government in Ohio must become members of OPERS unless they are covered by another state retirement system in Ohio.
OPERS is a pension plan providing fixed retirement benefits every month based on a formula that rewards years of service. The City contributes 14.00% of the employee’s annual base salary and employees contribute 10.00% of their annual base salary.
For more information about OPERS, click on this link: https://www.opers.org/
Deferred Compensation & 401(K)
The City of Toledo offers a voluntary governmental 457(b) deferred compensation plan, which is a retirement savings plan that allows eligible employees to supplement any existing retirement/pension benefits by saving and investing pre-tax dollars through salary deferral.
Contributions and any earnings are tax-deferred (both federal and state income taxes) until money is withdrawn. Withdrawals are taxed at ordinary income levels.
For more information about the Ohio Deferred Compensation click on this link: https://www.ohio457.org/iApp/tcm/ohio457/index.jsp
401(k)
The City of Toledo offers a voluntary pre-tax savings contributions retirement plan. The plan is commonly referred to as a 401(k).
Under the 401(k) plan, an employee’s retirement savings contributions are deducted from the employee’s paycheck before taxation. The City does not make contributions on the employee’s behalf. (Contributions are tax-deferred until withdrawn during retirement). Annual contributions to the 401(k) plan are limited to a maximum pre-tax annual contribution, as established by Internal Revenue Service regulations.
Roth 401(k)
The City of Toledo also offers a voluntary post-tax savings contributions retirement plan. This plan is commonly referred to as a Roth 401(k) Plan.
Under a Roth 401(k) Plan, an employee’s retirement savings contributions are deducted from the employee’s paycheck on a post-tax basis. Annual contributions to the Roth 401(k) plan are limited to a maximum post-tax annual contribution, as established by the Internal Revenue Service.
01
Are you currently employed by the City of Toledo?
Yes
No
02
If you are currently employed by the City of Toledo, please list your Division.
03
What is your highest level of education?
High School Diploma or G.E.D.
Some College
Associate's Degree
Bachelor's Degree
Master's Degree
Doctorate Degree
None of the above
04
If you have a Bachelor's Degree or higher, please list the major and any concentrations of your Degree?
05
How many years of experience do you have in Information Technology (IT) applicant management or related field.
More than Five (5) years of experience
Four (4) year but less than Five (5) years of experience
Three (3) years but less than Four (4) years of experience
Two (2) years but less than Three (3) years of experience
One (1) year but less than Two (2) years of experience
Less than (1) year of experience
06
Do you have any experience with software development methodologies, such as Agile or Waterfall??
Yes
No
07
Describe your experience with software development methodologies, such as Agile or Waterfall.
08
Are you familiar with database management systems, such as Oracle or SQL Server?
Yes
No
Required Question
Agency
City of Toledo
Address
One Government Center Ste 1920
Toledo, Ohio, 43604
Phone
419-245-1500
Website
http://toledo.oh.gov/services/human-resources/
Apply
Please verify your email addressVerify Email
Print (https://www.governmentjobs.com/careers/toledooh/jobs/newprint/4382349)
Apply
Applications and Support Manager
Salary
$75,287.68 - $106,335.84 Annually
Location
Toledo, OH
Job Type
Full-Time
Job Number
2024-00409
Department
Information Technology
Opening Date
04/04/2024
Closing Date
5/9/2024 11:59 PM Eastern
Description
Benefits
Questions
Description
POSITION SUMMARY:
The Application Support Manager plays a critical role in the success of an organization's IT systems. They ensure that software applications are meeting the needs of the organization, are performing efficiently, and are integrated with other IT systems. They must have strong leadership and project management skills, excellent communication and interpersonal skills, and a deep understanding of software development methodologies.
ESSENTIAL JOB FUNCTIONS:
Develops and manages project timelines and budgets.
Ensures that software applications are meeting the needs of the organization and are being used efficiently.
Collaborates with other departments and stakeholders to identify software needs and potential solutions.
Identifies and mitigates risks associated with software development and implementation
develops and maintains documentation for software applications, including user manuals and training materials
Provides support for software applications and troubleshoot issues as needed
Stays current with industry trends and technologies related to software development and implementation
Directs the efforts of applications support professionals throughout the City.
Performs other duties as required.
REQUIRED EDUCATION, EXPERIENCE, AND CERTIFICATIONS:
Bachelor’s degree in Computer Science or a closely related field.
Five (5) years of experience in Information Technology (IT) applicant management or related field.
Must possess strong leadership, project management, communication, and interpersonal skills.
Experience with software development methodologies, such as Agile or Waterfall.
Familiarity with database management systems, such as Oracle or SQL Server.
PREFERRED EDUCATION, EXPERIENCE AND CERTIFICATIONS:
Project Management Professional (PMP) certifications.
Experience with large software implementations.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of:
ERP, HCM, Work order management, Asset management, reporting and analytics tools, and cloud solutions.
Communication methods and procedures.
Time Management processes.
Project and workload planning and management.
Skill in:
Organizing, completing, and reporting on projects.
Composing clear, concise, and informative documents.
Handling difficult situations in a tactful and professional manner.
Analyzing complex problems, evaluating alternatives and making sound recommendations.
Using the internet, remote communications, and other advanced tools to increase productivity and perform job functions.
Effectively presenting information and responding to questions from groups of managers, clients, outside agencies, and the general public.
Writing and speaking that is easily understood by others.
Ability to:
Effectively utilize computers, automated systems and related software applications.
Achieve professional confidence of others used to assimilate and understand complex information.
Interpret and apply program and project requirements in addition to applicable codes, rules policies and regulations.
Conduct research and write reports.
Develop, oversee, and implement projects and programs in a variety of areas. Elicit cooperation and collaboration from others as well as creatively solve problems and resolve disputes.
Develop and implement effective City organizational policies and procedures.
Analyze and make sound recommendations regarding budgetary, management and organizational issues.
Communicate effectively, both orally and in writing; speak in public.
Establish and maintain effective working relationships with subordinates, peers, superiors, vendor representatives and clients.
Multi-task in a fast-paced environment.
PHYSICAL DEMANDS:
The physical demands described within this job description must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In this position, the employee will continuously sit. The position will rarely require the employee to drive a personal and company owned vehicle. Speaking and listening are constant essential functions of this position.
WORK ENVIRONMENT:
The work environment described within this job description will be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is continuously indoors. It is rare that this employee will work outdoors; however, occasionally this employee will have to travel to multiple worksites. At times, this position will require extended work hours. The noise level in the work environment is usually low; however, occasional moderate background noise can occur.
If you need assistance or an accommodation, or if you have questions about completing the online application, please contact the Department of Human Resources at (419)-245-1500.
Class Code:Manager-Administrative Services (7330)
The City of Toledo provides excellent health and retirement benefits for its employees.
Health Insurance
The City of Toledo is a self-funded medical plan provider that offers a broad network of health services options for its employees. The City also offers a multi-tiered prescription drug plan and dental and vision care services.
Employees are required to pay a monthly premium depending on the employee’s selection of single, single plus one, or family coverage. Coverage is also afforded for qualifying domestic partners, depending on the employee’s bargaining unit. Monthly co-premiums are determined by collective bargaining agreement or Municipal Code.
Group Life Insurance
City employees are covered by a group life insurance plan depending on collective bargaining agreement or Municipal Code.
Ohio Public Employees Retirement Plan
The City is a member of the Ohio Public Employees Retirement Plan (OPERS). All employees who are paid in whole or in part by the state of Ohio, a county, municipality, or any other political subdivision of state or local government in Ohio must become members of OPERS unless they are covered by another state retirement system in Ohio.
OPERS is a pension plan providing fixed retirement benefits every month based on a formula that rewards years of service. The City contributes 14.00% of the employee’s annual base salary and employees contribute 10.00% of their annual base salary.
For more information about OPERS, click on this link: https://www.opers.org/
Deferred Compensation & 401(K)
The City of Toledo offers a voluntary governmental 457(b) deferred compensation plan, which is a retirement savings plan that allows eligible employees to supplement any existing retirement/pension benefits by saving and investing pre-tax dollars through salary deferral.
Contributions and any earnings are tax-deferred (both federal and state income taxes) until money is withdrawn. Withdrawals are taxed at ordinary income levels.
For more information about the Ohio Deferred Compensation click on this link: https://www.ohio457.org/iApp/tcm/ohio457/index.jsp
401(k)
The City of Toledo offers a voluntary pre-tax savings contributions retirement plan. The plan is commonly referred to as a 401(k).
Under the 401(k) plan, an employee’s retirement savings contributions are deducted from the employee’s paycheck before taxation. The City does not make contributions on the employee’s behalf. (Contributions are tax-deferred until withdrawn during retirement). Annual contributions to the 401(k) plan are limited to a maximum pre-tax annual contribution, as established by Internal Revenue Service regulations.
Roth 401(k)
The City of Toledo also offers a voluntary post-tax savings contributions retirement plan. This plan is commonly referred to as a Roth 401(k) Plan.
Under a Roth 401(k) Plan, an employee’s retirement savings contributions are deducted from the employee’s paycheck on a post-tax basis. Annual contributions to the Roth 401(k) plan are limited to a maximum post-tax annual contribution, as established by the Internal Revenue Service.
01
Are you currently employed by the City of Toledo?
Yes
No
02
If you are currently employed by the City of Toledo, please list your Division.
03
What is your highest level of education?
High School Diploma or G.E.D.
Some College
Associate's Degree
Bachelor's Degree
Master's Degree
Doctorate Degree
None of the above
04
If you have a Bachelor's Degree or higher, please list the major and any concentrations of your Degree?
05
How many years of experience do you have in Information Technology (IT) applicant management or related field.
More than Five (5) years of experience
Four (4) year but less than Five (5) years of experience
Three (3) years but less than Four (4) years of experience
Two (2) years but less than Three (3) years of experience
One (1) year but less than Two (2) years of experience
Less than (1) year of experience
06
Do you have any experience with software development methodologies, such as Agile or Waterfall??
Yes
No
07
Describe your experience with software development methodologies, such as Agile or Waterfall.
08
Are you familiar with database management systems, such as Oracle or SQL Server?
Yes
No
Required Question
Agency
City of Toledo
Address
One Government Center Ste 1920
Toledo, Ohio, 43604
Phone
419-245-1500
Website
http://toledo.oh.gov/services/human-resources/
Apply
Please verify your email addressVerify Email