Apple
Content Development Manager
Apple, Austin, Texas, us, 78716
Content Development Manager
Austin,Texas,United States
Support and Service
The AppleCare Online Content Development team is looking for a skilled manager to lead a technical writing team that is publishing a variety of global content across various channels. The role interacts with stakeholders across the business and requires superb collaboration, communication, organization and content production abilities. You will partner closely with content strategists, marketing, engineering and localization teams to meet the needs of a global audience and help develop new streams of content.
Key Qualifications
5+ years of related experience with demonstrated track record of success managing a content team and working with multi-media content
Ability to build strong internal and external relationships
Persuasive and effective at interacting with all roles and levels across organization
Results-driven with a world-class attention to detail and remarkable follow-through
Superb organizational skills and an ability to juggle multiple projects on tight timelines
Able to rapidly understand the other party’s concerns and evaluate a range of solutions by being a great listener
Strong problem solving skills
Possess a professional and credible demeanor
Excellent collaborative skills
Experience working with multiple content reviewers and incorporating feedback from marketing and engineering teams
Familiarity with customer support content, including internal and knowledge base
Passion for providing a great user experience
Excellent verbal, written, and interpersonal skills and the ability express ideas clearly and diplomatically
Experience collaborating with cross-functional external teams in addition to writers, visual designers, SEO, and subject matter experts
Nice to Have
Experience writing, editing and programming content in a CMS
Experience managing content in multiple languages
Description
Manage writers and relationships with designers and external vendors producing our content Look for ways to improve the team’s content and tools — keep raising the bar Monitor content metrics and customer feedback Give constructive feedback to your team and suggest ways to improve content Align with content strategists on editorial approach Execute against an editorial calendar for all initiatives and ensure that the content team completes tasks by agreed-upon deadlines Manage content projects and communicate editorial needs and updates to key stakeholders Incorporate SEO recommendations and work with localization teams to create global content
Education & Experience
Bachelor’s degree in technical communication, writing/composition, or similar field. Master’s degree preferred 5+ years of related experience Demonstrated track record of success managing a content team and working with multi-media content
Additional Requirements
Apple Footer
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Austin,Texas,United States
Support and Service
The AppleCare Online Content Development team is looking for a skilled manager to lead a technical writing team that is publishing a variety of global content across various channels. The role interacts with stakeholders across the business and requires superb collaboration, communication, organization and content production abilities. You will partner closely with content strategists, marketing, engineering and localization teams to meet the needs of a global audience and help develop new streams of content.
Key Qualifications
5+ years of related experience with demonstrated track record of success managing a content team and working with multi-media content
Ability to build strong internal and external relationships
Persuasive and effective at interacting with all roles and levels across organization
Results-driven with a world-class attention to detail and remarkable follow-through
Superb organizational skills and an ability to juggle multiple projects on tight timelines
Able to rapidly understand the other party’s concerns and evaluate a range of solutions by being a great listener
Strong problem solving skills
Possess a professional and credible demeanor
Excellent collaborative skills
Experience working with multiple content reviewers and incorporating feedback from marketing and engineering teams
Familiarity with customer support content, including internal and knowledge base
Passion for providing a great user experience
Excellent verbal, written, and interpersonal skills and the ability express ideas clearly and diplomatically
Experience collaborating with cross-functional external teams in addition to writers, visual designers, SEO, and subject matter experts
Nice to Have
Experience writing, editing and programming content in a CMS
Experience managing content in multiple languages
Description
Manage writers and relationships with designers and external vendors producing our content Look for ways to improve the team’s content and tools — keep raising the bar Monitor content metrics and customer feedback Give constructive feedback to your team and suggest ways to improve content Align with content strategists on editorial approach Execute against an editorial calendar for all initiatives and ensure that the content team completes tasks by agreed-upon deadlines Manage content projects and communicate editorial needs and updates to key stakeholders Incorporate SEO recommendations and work with localization teams to create global content
Education & Experience
Bachelor’s degree in technical communication, writing/composition, or similar field. Master’s degree preferred 5+ years of related experience Demonstrated track record of success managing a content team and working with multi-media content
Additional Requirements
Apple Footer
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .