Hub Operator I - System Support Specialist (Portland, OR)

** Hub Operator I - System Support Specialist (Portland, OR)****Job Category****:** Technical **Requisition Number****:** HUBOP006025 Showing 1 location **Job Details****Description****Job Summary:**United Tote is a leading software technology and service provider for the gaming industry, backed by the integrity and tradition of Churchill Downs, home of the world-famous Kentucky Derby. This is an entry level role integral to the 24/7 operations of United Tote. The applicant will be a critical part of the team which is responsible for providing positive customer experiences by handling issues and requests submitted by email and phone, monitoring wagering systems in real-time and troubleshooting issues for all of United Totes customers around the globe.**Essential Functions:*** Responsible for creating a positive customer experience by professionally, accurately and efficiently answering, documenting and resolving incoming calls from customers with questions and/or requests for assistance in troubleshooting of communication equipment, racing software and betting terminals.* Proactively monitor error logs, system alerts, and communication networks and report errors per guidelines including escalation based on established protocols.* Maintain racing calendar and details for all global pari-mutuel race track events in race schedule system, including validating the accuracy of data.* As part of the final step in quality assurance process, perform user acceptance testing for new tote software versions.* Efficiently and accurately complete system configuration requests as assigned.* Act as a project team member for assigned projects.* Performs other duties as assigned.**Qualifications:*** **Required**+ Independent self-starter with proven self-motivation and the ability to work professionally and collaboratively with others.+ Strong technical aptitude with good trouble shooting skills.+ Excellent verbal and written communication skills and ability to manage multiple or competing priorities with a proven ability to pay close attention to details.+ Ability to commit to a 4 day work week with 10 hour shifts (Sun-Wed or Wed-Sat), floating holidays, and flexibility to work on the three Triple Crown Race days and Breeders Cup weekend.+ Must be at least 18 years of age with a High School diploma or GED.+ Ability to obtain racing licenses as required by state law and pass a background check.+ Proficient with Microsoft Outlook, Excel and Word.+ Must be punctual and have reliable transportation.+ Some travel may be required.* **Preferred**+ Associate or Bachelors degree in Information Technology or similar field.+ Experience with Microsoft Windows Server Operating Systems and Printer configurations.+ Some experience working as a technical Service Desk agent.**Physical Demands:**The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.- Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.- This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.- The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.- The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**Qualifications****Skills****Behaviors****:****Motivations****:****Education****Experience****Licenses & Certifications**