Systems Support Specialist

**Systems Support Specialist** Location **Nashville, TN** Employment Duration **Full time** Job Code **643** **Location:** Nashville , TN * Graduation from an accredited two-year college or technical institute with a major in data processing, computer science, or other related field.* Three years IT helpdesk experience in a multi-network environment.* A+ certification is a plus.**Knowledge, Skills, Abilities, and Competencies** : * Computer literate; knowledge of Microsoft Windows Client Operating Systems, Microsoft Windows based networks; working knowledge of desktop and laptop hardware; proficient in Microsoft Word, Excel, Outlook, and the internet; able to effectively adapt to and use other computer systems as needed for daily activities.* Installation experience with multiple software packages.* Excellent troubleshooting and analytical skills.* Builds and maintains positive relationships with internal and external constituents.* Exceptional customer service skills, including the ability to work with both management and non-management employees and to assist customers over the telephone.* Excellent telephone etiquette.* Excellent verbal and written communication skills.* Strong organizational and time management skills; uses time effectively; consistently meets deadlines.* Documents regularly, thoroughly, accurately, and completely with a high level of detail.* Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.* Current, valid drivers license from domicile state and the ability to drive.* Occasional day or overnight in-state travel, up to 30% of the time.* Ability to hear and speak on a telephone.* Ability to lift heavy equipment up to 50 pounds and occasionally in excess of 50 pounds.* While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle or feel; and talk and hear.* The employee is occasionally required to walk; reach with hands and arms, and stoop, kneel, or crouch.* Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.**BENEFITS:** THDA offers an excellent benefits package: medical, dental, vision, and life insurance options; disability insurance; retirement plans; flexible benefit pre-tax accounts for medical, dependent care, transportation, and parking; annual leave and sick leave that begin accruing after the first month of employment; and 11 paid holidays per year. We also offer work-life balance opportunities through alternative work schedules, flexible schedules, and telecommuting.