POS/Payments Support Specialist

As a POS/Payments Support Specialist, youll provide support, training, and product knowledge to our merchants through a combination of onsite visits, responding to tickets in our CRM system and answering calls. This position will be a primary installer of the equipment and software implementation of a new system.**What youll be doing:*** Provide customer support and assist in addressing the needs of our POS and Payment clients via the telephone, email, and ticketing system* Assist in account maintenance items related to ACH and Credit Card accounts* Program, support, and train customers on the BNG Gateway, Desktop terminals, and point of sale systems (RM and Duet mainly)* Complete implementations of POS systems on-site at clients business locations* Perform root cause analysis when troubleshooting complex technical issues and report back to team and customer* On-call availability on a rotating schedule* Collaborate with sales and technical team to escalate issues* Update technical documentation and FAQs* Perform additional tasks and/or duties as assigned**Your skills and qualifications:*** High School Diploma or GED required* 3+ years of customer support experience required* Previous work experience in technology field desired* Happy, patient, and empathetic personality* Interest in technology and software* Superior customer service skills* Ability to analyze and troubleshoot problems* Excellent written and verbal communication skills* Ability to organize and prioritize tasks* Strong ability to complete tasks according to established timelines and quality standards* Previous exposure or experience with a CRM preferred* Proficient in Microsoft Office and Google Suite**Accounting Software**Say goodbye to time-consuming accounting tasks, stressful collections calls, and an aging A/R that just wont quit. Say hello to effortless cash flow.