Personal Computer Support Technician Services

Job Description:Candidates Request Form 1 Job Title Personal Computer Support Technician Services 2 Client Company/Dept. Name Department of JusticeOffice of U.S. Attorneys 3 Address U.S. Attorney's Office615 Chestnut StreetSuite 1250 City Name Philadelphi State Name PA-Pennsylvani Zip Code 19106 If others (Address) 4 Bill Rate Min: $ Max: $ 5 6 Duration of the project Project Start Date Dec 15,2023 Project End Date Dec 15,2024 7 No. of Openings 1 No. of Maximum Submissions 2 8 Job Description The Personal Computer Support Technician provides support to distributed PC/networking environmentincluding installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks,printers, and other computer peripherals. Support responsibilities include software installation, andconfigurations. This technician performs technical, operational, and training support to users of personalcomputers either by telephone, or on-site for PC desktop hardware and software packages. Job dutiesrequire the technician to install and test personal computers, printers, and other peripherals, configureoperating system, load shrink-wrap programs and other application software programs. In this position,the incumbent troubleshoots computer problems, performs hardware and software diagnostics,coordinates needed repairs, resolves computer system problems, including coordination between usersand components of a local area network, and participates in the evaluation of system configuration andsoftware. topics. Advises, prepares, and briefs staff members who appear before the media for the bestpossible presentation. Represents the U.S. Attorney's office before the media at the U.S. Attorney'srequest. Coordinates all aspects of public appearances and press conferences, including notification ofappropriate persons and confirmation of date, time, location, security, audience, and subject matter.Special RequirementsAttention to Detail: Installing, configuring, and upgrading commonly used hardware and softwaresystems.Oral Communication: Providing user training and assistance on a variety of routine applications;Advising others on the technical development of web pages.Technology Application: Providing IT customer service and support in troubleshooting, recovering, andresolving recurring hardware/software problems; Providing technical advice or assistance to others.Physical DemandsLargely sedentary role: however, regular moving of IT equipment with the use of a file cart and visitingdesks to assist users. 9 Skill set info •Have project-management and organizational skills.•IT concepts, principles, methods, and practices.•Internet technologies to analyze the internet potential of systems, networks, and data.•New and emerging information technologies and/or industry trends. 10 Education Have degree in IT such as Information Technology and Information Systems, Computer Science,Information Science, or relevant professional job experience 11 Certifications (if required) The resume(s) shall list the Key Personnel's security clearance level, trainingand certifications if any. 12 Documentation Required for submission Provide up to three (3) professional references for each proposed key personnel that can provide pastperformance information related to the type of work described in the Statement of Work. Past performanceis a measure of the degree to which the proposed key person satisfied its customers in the past and compliedwith Federal, state, and local laws and regulations (e.g., how well the key person did the work/complied inthe past). 13 Work Hours 40 hours 14 15 Work authorization required US Citizen Only 16 Relocation is accepted Yes 17 Remote work No 18 Additional Notes if any