Technical Support Specialist, (BDx Solutions-Houston, TX)

Baxter and Hillrom are now united as one company. Together, we embark on a new phase in our transformational journey to save and sustain lives worldwide. We are creating new opportunities to accelerate product and digital innovation across care settings, enable efficiencies and improve care outcomes for patients and providers. Our combined portfolio of leading products and solutions will serve even more people worldwide.For us, this is more than just a job. Here, youll find purpose and pride as we meet the challenges of a rapidly evolving healthcare landscape. We are thrilled to unite two patient-centric cultures that value diversity and inclusion, professional growth and social responsibility. Together, we create a place where we are happy, successful and inspire each other. Learn more about #LifeAtBaxterThis is where you can do your best work. Where your purpose accelerates our mission.Equal Employment Opportunity - Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.Reasonable Accommodations - Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please and let us know the nature of your request along with your contact information by clicking on the linkPrivacy Notice Hillrom is now a part of Baxter. View theRecruitment Fraud Notice - Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review ourJob Description - Technical Support Specialist, (BDx Solutions-Houston, TX) (22122270) **Job Description**Technical Support Specialist, (BDx Solutions-Houston, TX) - 22122270 Hillrom and Baxter have united, creating one of the worlds leading medical products companies. We are committed to our shared vision to transform healthcare. We're building on the legacy and strengths of two historically innovative and socially responsible companies thatwhen joined togethershould better serve our patients, customers and communities. This is an exciting time to join us as we begin a new chapter, together.No matter your role at Baxter, your work makes a positive impact on people around the world. You can expect to work with caring people who value relationships. Our teams are strong and empowered because we value differences. This is where you can do your best work and thrive in an international environment. This is where you can belong.**Description****Core Job Functions & Responsibilities:**Respond to customer questions/issues received via telephone calls, callbacks, emails,and Help Desk requests and provide support on electronic services in accordance withcurrent standardsPromote positive customer relations by consistently providing premier customersatisfaction with a friendly demeanor, can-do attitude, and willingness to help always.Engender trust and confidence by taking ownership of support issues, providing friendlyand accurate resolutions, and diligently searching for solutions when the answer isunknown.Complete ticket requests, tasks and projects in a timely manner.May be required to assist with computer setups and rebuilds, including operating systeminstallation and repairTrain users on IT-supported systems and software.Coordinate user and support issues among other IT areas and groups.Acquire skills and knowledge related to using and supporting proprietary systems.May occasionally travel to other sites.Secondary interface with patients, health care professionals, and Account Executives.Expert in Bardy Diagnostics system portal.Responsible for assisting with re-educating practices and customers via phone whenregarding system, process, or procedure changes.Document all calls or correspondences.Handle emails/voicemails as assigned.Demonstrate empathy and decrease customer tension.Promote the value of Bardy Diagnostics cardiac monitoring to decrease cancellations orearly discharges.Must communicate in a professional, empathetic, and diplomatic manner with good voicequality, dictation, and articulation.Exhibit a high sense of urgency.Identify, document, and escalate potential patient or customer complaints per standardoperating procedures.Works to achieve the daily Customer Experience Teams quality and productivity goals.Other duties as assigned**Qualifications****Required Experience & Skills:**High School diploma or equivalentBachelors Degree and/or equivalent work experience in healthcare1-2 years of experience in a call center or customer service position preferredInside sales and account management experience preferredExperience with cardiac devices preferredKnowledge of medical terminology preferredExcellent multitasking and organization skillsExcellent verbal and written communication skillsComputer skills including proficiency in MS OfficeKnowledge of multi-line telephone systemExcellent customer service skills when interacting with all internal and external clientsPatience, professionalism, excellent phone etiquetteBilingual is a plusThe successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.**Job**: Customer Support **Primary Location**: United States-Texas-Houston **Schedule**: Full-time **Travel**: No Posting Entity : Hillrom