POS Integration Support Specialist | Austin, TX

**POS Integration Support Specialist****Austin, TX**Restaurant365 is a young SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365s culture is focused on empowering team members to produce top-notch results while elevating their skills. Were constantly evolving and improving to make sure we are and always will be Best in Class ... and we want that for you too!In 2019 Restaurant365 closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. **As recently as June of 2021,** Restaurant365 announced the acquisition of Compeat, a well-known provider of restaurant back office, workforce, and business intelligence software. Adding Compeats feature-rich products advances Restaurant365 further on the journey toward our goal of providing restaurant operators with a powerful tool that simplifies their lives and increases their profits. Serent Capital was added to our investor list as a result of this transaction.Our diverse portfolio of clients includes well-known nationwide franchises as well as your favorite local spot. From fine dining to fast-casualR365 does it all!***Please note, this position can be based in Irvine, CA, Austin, TX, or remote**In this role, you will work closely the support team and customers to ensure the installation of our polling software on the customers point of sale server (where necessary) and complete the polling configuration ensuring the point of sale system is connected to the clients database. This position is also responsible for building new dabases and adding locations to existing databases. **How you'll add value:*** Master Point of Sale (POS) integration features and tools* Provide Training and knowledge sharing with Support Team and Implementation Team* Responsible for creating, maintaining and updating POS Installation Process and System documentation* Identify and escalate bug issues related to the integration to development* Assist in troubleshooting problems and communication with customers* Ensure integration support tickets are responded to in a timely, meaningful, and consistent manner* Work with Support to ensure data is validated in Radar* Innovation, Quality, and Accountability in all you do!!* Identify and complete billing information for cases that have billable charges to the customer* Identify gaps in company self-help documentation* Train and mentor new team members at the request of Support management* Other duties as assigned.**What you'll need to be successful in this role:*** Bachelor's degree in related field is preferred* Customer service skills* Strong written and oral communication* Detail-oriented* Strong ability to problem-solve* Tech-savvy (any coding experience is a HUGE plus!!) and understand the technology and fundamental tasks working with software and internet technologies* Restaurant industry experience preferred**R365 Team Member Benefits & Perks*** Competitive compensation package* Comprehensive medical benefits* R365 pays 100% of the premium for medical, dental, and vision insurance for employees* 401k + matching* Team member stock options* Flexible PTO + Company holidays* Wellness initiatives* Philanthropy events* We're a community that prides itself in creating innovative solutions and producing quality work.* Our product is the secret ingredient that makes a real difference to restaurants nationwide.* The open-concept work environment that we've created is causal, collaborative, and cultivates communication.R365 was founded by an experienced team of software & finance veterans committed to developing an all-inclusive back-office solution. We help restaurants thrive! R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.