Technical Support Specialist

???? **Privacy Notice****Technical Support Specialist**Austin / Operations / Full-time At **projekt202**, we solve our clients business challenges by creating experiences that engage, innovate, disrupt and delight. Our team is passionate about human-centric experience strategy, design and development and enjoys delivering amazing concepts and digital solutions for our clients. We have fun and enjoy hanging out with each other in a culture that supports and celebrates our diverse talents, backgrounds and skills. **About You:** *You put users at the center of every decision *You listen, learn and lead *You are flexible, collaborative and welcome differing perspectives *You thrive in uncharted territory and push at your comfort zones *You lead in a way that inspires your colleagues and earns the respect of our clients *You are an authentic, personable communicator.The Senior Support Specialist is responsible for effectively resolving support issues that are reported while also working on projects to advance the technology at projekt202. They must have a deep and broad knowledge of computer software, hardware, and networks. Daily responsibilities include administrating systems, researching problems to complex issues, and working with different teams to communicate outages or downtime. **Primary Job Responsibilities**+ Office 365 admin; Powershell, Sharepoint, Exchange, Azure, Integrations, App Registrations+ Write scripts for various systems using SQL, JQL, or equivalent+ AWS administration; Route 53, IAM, EC2, Elastic, RDS+ Provide Level III support for users experiencing issues with hardware or software on their devices+ Admin software to account for new automations, workflows, or other global changes+ Configuring MDM settings, configuration, automation, and process management+ Document changes to systems, tickets, and processes+ Take on larger special projects to make IT more efficient in the organization**Qualifications and Requirements**+ Systems Administrator, 4+ years+ Computer skills including Office 365, OneLogin, SSO, Azure, Windows 10, OS X, iOS+ Excellent organizational and analytical skills+ Experience with SumoLogic, AWS, G-suite Enterprise, and GitHub.+ AWS Solution Architect preferred.+ Extensive knowledge of Windows OS, MacOS and Linux.+ Superior analytic and problem-solving skills. Ability to solve a wide range of difficult problems in imaginative, practical ways+ Certifications in Azure or Office 365 are preferred