Parts Support Specialist

** Position Description****Parts Support Specialist** City **Logan** State **Utah** **Its a good time to be with Miele!****Job Purpose**To provide assistance to Miele Service Partners, Customers and Consumers in the selection and ordering of parts or accessories. Delivering information and resolving issues in an accurate and timely manner. Must work well with a team of people who are committed to continuing the company's high growth rate.**Key Responsibilities*** Maintain an in-depth knowledge of products, pricing and services offered* Strong attention to detail and high level of accuracy is needed* Verify data. Create and edit all sales orders in adherence to company guidelines and processes* Know, identify,and act according to Miele Customer Experience Standards* Inform customers of changes to order expectations* Follow up with Engineering or Sales on customer issues* Establish, maintain, and update files, records, and other documents* Investigate and respond to inter-departmental and customer inquiries* Meet quality, productivity, turnaround time and other expectations* Contribute to growing department's capabilities which may include assisting to build more scalable processes, supporting documentation and/or metric needs, improving quality, etc.* Use and maintain discretion handling confidential matters including finance, legal, sales, and operations**Requirements*** High School diploma or GED required* Minimum of 2 years experience in a customer service role or order processing role in a sales environment preferred* Experience with Contact Center business systems and management practices preferred* Demonstrated excellence in communication (written and verbal) with internal and external customers* Basic knowledge of MS Office including Excel, Word, and PowerPoint* Ability to work independently* Excellent data entry skills to quickly and accurately review and input data* Effective communication (both verbal and written) and organizational skills* Superior phone etiquette and ability to deal effectively with internal or external customers, peers and management* Reliability* Good problem solving skills* Limited travel may be required ( * Ability to work within an office environment**Why you might like working here:*** You love autonomy and the accountability for results* You like working for a family run company, market leader in the premium domestic appliance.* You like working for a company that believes in the aspiration to do it forever better and to be forever better* A competitive compensation package* 100% covered Life and long-term disability insurance* Wellness discounts on medical premiums* 401k with company match* Generous Employee Purchase program* Wellness and volunteer Programs* Engaging Employee Activities**ABOUT MIELE**Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are at entry levels or managers.Miele asks a lot of its employees. They are expected to develop and manufacture worldwide market premium products that are "Immer Besser". In return, they receive the most valuable thing Miele can give them: that they themselves become "Immer Besser" - in all of their professional and personal abilities."Immer Besser" is therefore an entrepreneurial success principle from which customers and employees benefit in equal measure. We call this principle "MAKE IT BETTER. BE BETTER".**Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V**Email