IT Hosting Intern, 2022

Our disability and benefits solutions help programs and agencies quickly get benefits into the hands of those who need it most, all while lowering cost and streamlining the process.Public sector agencies manage a variety of complex, mission-critical tasks each day from monitoring the city budget and generating payroll for municipal employees to collecting revenues from citizens and generating utility bills. Our ERP financial solutions are designed to manage public sector core business functions no matter the size or complexity of the organization from small towns to large cities and counties.Tylers public safety solutions improve situation awareness and enhance safety and productivity for public safety professionals. Weve drawn from our extensive experience to design, develop, deliver and support integrated software solutions to meet each agencys unique needs.**IT Hosting Intern, 2022**If you are looking to grow your career with **challenging and meaningful work** that directly impacts our clients and communities, we offer a dynamic environment where employees **collaborate on engaged, innovative teams**.* More than 5,000 employees and growing!* A track record of developing careers while supporting work-life balance.* Tyler encourages employees to think outside of the box, stay curious, build on their skills, and be the drivers of their careers.As an **IT Hosting intern,** you will experience the day-to-day of a successful Hosting team.****Responsibilities***** Assist Hosting staff with analyzing, documenting and closing support tickets.* Use Hostings Dynamics CRM support portal to review requests and route them.* Use Hostings Service Desk support portal to create requests for server builds, resource changes, etc. for hosting VMs.* Prepare and/or modify documentation.* Respond and resolve alerts in a team environment.****Qualifications***** Ability to work effectively with a team of professionals on technical and business issues* Excellent oral and written communication skills* Excellent problem solving and analytical skills* Basic knowledge of Virtual Machines* Basic knowledge of server hardware (including web servers) and network configurations* Basic knowledge of Networking (TCP/IP, LAN, WAN, Firewalls, OSI Model)* Basic knowledge of Windows Active Directory Services* Basic knowledge of Microsoft server operating systems (e.g. Windows Server 2008/2012, SQL Server 2008/2012)As a part of Tylers corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.**Location**Lakewood, Colorado**Travel**0-5%**Great Place to Work & Grow Your Career**Come join us as we transform the public sector! Our guide everything we do. Were also frequently recognized as a great workplace locally and nationally. See our many .*Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.*Requisition Number:2021-1753INDCORP#DICECORPTyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. **Meaningful Work, Valuable Benefits**To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.**Accessibility Statement****Compliance status** We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortiums (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the websites UI (user interface) and design it to their personal needs.Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the websites HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.If you wish to contact the websites owner please use the website's form**Screen-reader and keyboard navigation** Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the websites functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Heres how our website covers some of the most important screen-reader requirements:- **Screen-reader optimization:** we run a process that learns the websites components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.Additionally, the background process scans all of the websites images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.- **Keyboard navigation optimization:** The background process also adjusts the websites HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while