Essel
Senior Desktop Support
Essel, Menlo Park, California, United States, 94029
Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step?
Job description: Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation Perform remote and on-site troubleshooting through efficient troubleshooting methodology Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions Requirements
Interpersonal and customer facing skills Proven experience as a
Senior Desktop Support/ IT Technician Trouble shooting complex technical problems •Proven excellence in customer service, interpersonal and customer-facing skills Troubleshooting with all different types issues Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals
Job description: Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation Perform remote and on-site troubleshooting through efficient troubleshooting methodology Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions Requirements
Interpersonal and customer facing skills Proven experience as a
Senior Desktop Support/ IT Technician Trouble shooting complex technical problems •Proven excellence in customer service, interpersonal and customer-facing skills Troubleshooting with all different types issues Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals