Customer Technical Support Specialist Denver, Colorado

**Customer Technical Support Specialist**Denver, Colorado | Full Time Software isnt perfect loyalty is earned when we are responsive, empathetic, and provide alternatives when things go wrong. In your role you are responsible for ensuring quick attention and our best effort to resolve customer technical issues. Primary Responsibilities Assist in the investigation, diagnosis , and resolution of customer technical issues. Provide clear problem description to the engineering team. Secondary Responsibilities 1 + years in a technical role in enterprise SaaS software Ability to explain technical issues to non-technical customers Aptitude for technical troubleshooting skills Excellent problem-solving skills Excellent writing and communication skills (English) Experience searching and updating tickets (JIRA experience desired) Ability to search and decipher log files ( DataDog preferred) Benefits/Perks: Ability to work flexibly from home and in our office in downtown Denver Competitive compensation package including 100% paid coverage for the employee (and generous coverage for dependents) for Health, Dental, Life, Disability benefits Total compensation for this role is market competitive, including a total compensation range of $ 5 0 ,000-$ 65 ,000 (DOE)