Technologix LLC
IT Help Desk PartTime
Technologix LLC, Ruston, Louisiana, United States, 71270
Quarterly Part-Time in Ruston, LA - Entry Level
Open to current Louisiana Tech University students
Reports to Strategic Initiatives Manager
Summary
We are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.
An excellent Help Desk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed.
Your goals will be to build value for clients that will help protect the company's character and business.
IT Help Desk – Part-Time Technician Responsibilities
Serve as a professional and competent point of contact for customers seeking technical assistance over the phone or via service ticket
Follow Technologix standard operating procedures (SOPs) during training and production phases of employment
Complete remote troubleshooting through diagnostic techniques and pertinent questions
Discover the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unsolved issues to the next level of support personnel
Provide detailed information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on / escalate any client feedback or suggestions to the appropriate internal team
Identify and suggest possible improvements to procedures
IT Help Desk – Part-Time Technician Requirements
Actively pursuing a degree in Cyber Engineering, CIS, or related field
Some experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and solve basic technical issues
Proficiency in English
Excellent verbal and written communication skills
Customer-oriented and cool-tempered
Must be eligible to work in the US without sponsorship
Open to current Louisiana Tech University students
Reports to Strategic Initiatives Manager
Summary
We are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.
An excellent Help Desk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed.
Your goals will be to build value for clients that will help protect the company's character and business.
IT Help Desk – Part-Time Technician Responsibilities
Serve as a professional and competent point of contact for customers seeking technical assistance over the phone or via service ticket
Follow Technologix standard operating procedures (SOPs) during training and production phases of employment
Complete remote troubleshooting through diagnostic techniques and pertinent questions
Discover the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unsolved issues to the next level of support personnel
Provide detailed information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on / escalate any client feedback or suggestions to the appropriate internal team
Identify and suggest possible improvements to procedures
IT Help Desk – Part-Time Technician Requirements
Actively pursuing a degree in Cyber Engineering, CIS, or related field
Some experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and solve basic technical issues
Proficiency in English
Excellent verbal and written communication skills
Customer-oriented and cool-tempered
Must be eligible to work in the US without sponsorship