SmartBear Software
Network and Systems Administrator
SmartBear Software, Somerville, Massachusetts, us, 02145
SmartBear
At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry favorite toolsare trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations - including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.
About the role:
We are seeking a Network & System Administrator to maintain a reliable, secure and scalable global infrastructure for our Somerville Office. The candidate should be able to deploy, configure, support and monitor all active network and systems equipment to ensure efficient operation.
Responsibilities:Provide third level support and troubleshooting for our network and systemsManage day-to-day support of servers, SaaS applications, networking, and IT ServicesAssist with and lead project implementations, changes and improvements to environmentAssure a high level of reliability and performance through systems monitoring and infrastructure managementAnalyze and recommend improvements to the existing environmentKeep up with relevant trends to optimize and enhance SmartBear environmentRecommend, implement and support enterprise hardware, systems, and/or toolsEnsure system availability; regularly patch, upgrade and perform backups for all systemsMaintain deployments & upgrades, Windows and Linux servers, as well as network infrastructureRemediate vulnerabilities and maintain compliance with policies and proceduresCraft clear and concise documentation and knowledge base articlesHelp to develop and maintain IT policiesSupport, automate and provision systems and business applicationsCoordinate with international IT Infrastructure teams to develop global solutionsRecommend, implement and support enterprise hardware, systems and toolsAssist in developing the overall performance and capability of internal support teams through mentoring and knowledge sharingDomestic and/or International travel may be required.Participate in an On-Call rotationCompetencies:
Team Player - Insuring team succeeds, with duties and projects. Willingness to help a team member in need. Commitment to making sure team members are informed on any developments related to projects.Customer Focus - Building strong customer relationships and delivering customer-centric solutionsDrives Results - Consistently achieving results, even under tough circumstancesDirects Work - Providing direction and removing obstacles to get work doneAccountability - holding self and others accountable to meet commitmentsManages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problemsFinancial Acumen - Interpreting and applying an understanding of key financial indicators to make better business decisionsWe are looking for someone who has (Qualifications):
Minimum 3+ years' experience in System Administration in a Corporate environmentStrong technical, analytical, problem solving, and interpersonal skills required.Strong IT foundational knowledge and understanding of core network technologies required.Ability to learn and willingness to take on more complex tasksExperience deploying, maintaining, and optimizing a distributed server environment, including Windows and Linux server operating systems.Experience working within a global enterprise environment supporting the business needs of multiple offices in different countries and regions.Understanding of network technologies, including TCP/IP, routing protocols, VLANs, routing, switching, wireless and firewall policiesWorking knowledge of Active Directory, Microsoft Entra, Microsoft 365, Group Policy, DHCP and DNSWorking knowledge of AWS and Microsoft Azure platforms desiredWorking knowledge Veeam desiredScripting skills are a plusThis role is hybrid out of our Somerville, MA Headquarters. Candidates should be local and within commuting distance to the office.Why you should join the SmartBear crew
You can grow your career at every level.We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.We love celebrating our SmartBears; we even encourage our crew to take their birthdays offWe are guided by a People and Culture organization - an important distinction for us. We think about our team holistically - the whole person.We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.Did you know
Our main goal at SmartBear is to make our technology-driven world a better place.SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclow, Poland and Bangalore, India.We've won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.
#LI-AS1
#LI-Hybrid
At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry favorite toolsare trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations - including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.
About the role:
We are seeking a Network & System Administrator to maintain a reliable, secure and scalable global infrastructure for our Somerville Office. The candidate should be able to deploy, configure, support and monitor all active network and systems equipment to ensure efficient operation.
Responsibilities:Provide third level support and troubleshooting for our network and systemsManage day-to-day support of servers, SaaS applications, networking, and IT ServicesAssist with and lead project implementations, changes and improvements to environmentAssure a high level of reliability and performance through systems monitoring and infrastructure managementAnalyze and recommend improvements to the existing environmentKeep up with relevant trends to optimize and enhance SmartBear environmentRecommend, implement and support enterprise hardware, systems, and/or toolsEnsure system availability; regularly patch, upgrade and perform backups for all systemsMaintain deployments & upgrades, Windows and Linux servers, as well as network infrastructureRemediate vulnerabilities and maintain compliance with policies and proceduresCraft clear and concise documentation and knowledge base articlesHelp to develop and maintain IT policiesSupport, automate and provision systems and business applicationsCoordinate with international IT Infrastructure teams to develop global solutionsRecommend, implement and support enterprise hardware, systems and toolsAssist in developing the overall performance and capability of internal support teams through mentoring and knowledge sharingDomestic and/or International travel may be required.Participate in an On-Call rotationCompetencies:
Team Player - Insuring team succeeds, with duties and projects. Willingness to help a team member in need. Commitment to making sure team members are informed on any developments related to projects.Customer Focus - Building strong customer relationships and delivering customer-centric solutionsDrives Results - Consistently achieving results, even under tough circumstancesDirects Work - Providing direction and removing obstacles to get work doneAccountability - holding self and others accountable to meet commitmentsManages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problemsFinancial Acumen - Interpreting and applying an understanding of key financial indicators to make better business decisionsWe are looking for someone who has (Qualifications):
Minimum 3+ years' experience in System Administration in a Corporate environmentStrong technical, analytical, problem solving, and interpersonal skills required.Strong IT foundational knowledge and understanding of core network technologies required.Ability to learn and willingness to take on more complex tasksExperience deploying, maintaining, and optimizing a distributed server environment, including Windows and Linux server operating systems.Experience working within a global enterprise environment supporting the business needs of multiple offices in different countries and regions.Understanding of network technologies, including TCP/IP, routing protocols, VLANs, routing, switching, wireless and firewall policiesWorking knowledge of Active Directory, Microsoft Entra, Microsoft 365, Group Policy, DHCP and DNSWorking knowledge of AWS and Microsoft Azure platforms desiredWorking knowledge Veeam desiredScripting skills are a plusThis role is hybrid out of our Somerville, MA Headquarters. Candidates should be local and within commuting distance to the office.Why you should join the SmartBear crew
You can grow your career at every level.We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.We love celebrating our SmartBears; we even encourage our crew to take their birthdays offWe are guided by a People and Culture organization - an important distinction for us. We think about our team holistically - the whole person.We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.Did you know
Our main goal at SmartBear is to make our technology-driven world a better place.SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclow, Poland and Bangalore, India.We've won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.
#LI-AS1
#LI-Hybrid