NRG
Email Developer II - Remote (TX)
NRG, Texas City, Texas, us, 77592
At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.
Summary:
The Digital Communications Analyst II / Email Developer IIis responsible for supporting NRG's products and services, including operational analysis and implementation support for Retail mass marketing products, email campaigns, customer marketing programs, marketing channels, regulatory activities, and key mass electronic customer correspondences and e-communications.
In this role, the Digital Communications Analyst / Email Developer IIpossesses skills and knowledge to support, effectively address, and resolve issues by liaising with all NRG brands and departments to accomplish results for the Residential, Small Business, and Builder/Multi-Family market segments. Interacting with multiple functional groups (e.g. Marketing, Legal, Regulatory, Customer Care, Channel Management, Transaction Processing, Billing, IT, Credit/Collections/Remittance Processing, Online, Third Party Partners, Database Operations) is imperative.
Essential Duties/Responsibilities:
Designs/implements/manages robust email and electronic communications, processes and/or database solutions to support new business and operational activitiesLeverage existing software and/or create new tools to automate repetitive and repeatable processes and/or communicationsContinually evaluate the effectiveness of Marketing Execution processes, initiative procedures, and system improvement activitiesDevelop approach documentation, process flows, and/or business requirements for new Marketing and Operational capabilities and products needed to support customer campaigns, including all cross-functional stakeholders from operations and IT in the reviewIdentifies issues when they arise, quickly diagnoses root cause, implements appropriate solutions and escalates accordinglyDevelops deep subject matter expertise in key operational tools as necessaryMonitors key operational metrics and responds as necessary to ensure consistently superior operational performanceEvaluate existing operational processes to ensure appropriate controls are in place and maintain process documentation for all recurring processesFacilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development, and project deliveryDeliver status updates to key stakeholders at regular intervalsHighly motivated, comfortable working both independently and in a team environment with a proven record of accomplishing goals and tasks on timeManage multiple concurrent projects and able to deliverPerform daily execution tasks, conduct audits, and prepare reconciliation reports with a focus on timeliness, accuracy, and customer impactCreates, coordinates, and executes user acceptance test plans to ensure successful launch of new capabilitiesCommunicate information effectively to cross-functional teams in both written and oral formAble to create and deliver presentationsRequires minimal direction to get the job doneMust exercise initiative, good judgment, and professionalismAdheres to strict timelines to meet project deadlinesPerform other duties as assignedE-Communication Duties/Responsibilities:
Develop communications, content, and data element mappingMonitor customer communications for multiple brands - both electronic/automated and manual - to ensure compliance with rules, internal policies, and regulatory guidelinesPerform quality assurance tests to ensure links, images, subject lines, and dynamic elements are functioning correctlyInteraction with internal and external clients is needed to understand e-communication requirements and deliverablesHTML coding, proofing, editing, and troubleshootingLiaise with internal stakeholders along with external clients to understand the requirements for each campaignParticipate in creative discussions to develop solutions for stakeholdersDevelop digital communication strategies and oversee the implementationResponsible for monitoring the effectiveness of the website and other digital platformsSMS Compliance, best practices, and industry standardsFamiliar with the CAN-SPAM ActEducation:
An undergraduate degree from an accredited four-year college or university is required, with a focus on operations, computer science, or engineering preferred.Experience:
2-4 years of professional experience required1-2 years of experience with e-communicationsAdditional Knowledge, Skills, and Abilities:
Solid negotiation and conflict resolution skillsDemonstrates strong customer service skills with both internal and external customersWork effectively and build relationships with people at all levels - solid team playerComfortable working with a cross-functional business team composed of people with diverse backgroundsDemonstrates ability to facilitate clear and concise conversations in conference calls over the phone and/or webDemonstrates strong work ethicProficient in MS Word, Excel, PowerPoint, and Visio softwareExperience with Salesforce Marketing Cloud preferredAbility to work long hours when requiredComfortably handles risk and uncertainty as appropriate for the level of responsibilityAbility to handle and meet aggressive, metric-oriented deadlines while maintaining a high degree of accuracyAble to handle multiple tasks simultaneouslyMakes good business judgments/decisionsHigh initiativeResults-orientedSelf-disciplinedHigh level of honesty and integrityProficient in Microsoft Office products (Word, Excel, Visio, PowerPoint, Access)Physical Requirements:
The majority of work is performed from a seated position in front of a computer.Evening and weekend work may be required as job duties demand.Working Conditions:
Fast-paced professional environmentOvertime work, as requiredOccasional travel may be required, generally between local third-party partnersWeekend/holiday work may be neededWhy NRG is a great place to work:
Great company culture!! Voted as a BEST employer by ForbesA competitive total compensation package, including annual incentive and/or commissionStock Purchase PlanBenefits on the first day of employment - Medical, Dental, Vision, Life Insurance, and Short Term Disability, Wellness program, etc.Company-paid life insurance and disability insurance401 (k) plan to help save for retirementNumerous discounts, including electricity discounts on NRG brands
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
Summary:
The Digital Communications Analyst II / Email Developer IIis responsible for supporting NRG's products and services, including operational analysis and implementation support for Retail mass marketing products, email campaigns, customer marketing programs, marketing channels, regulatory activities, and key mass electronic customer correspondences and e-communications.
In this role, the Digital Communications Analyst / Email Developer IIpossesses skills and knowledge to support, effectively address, and resolve issues by liaising with all NRG brands and departments to accomplish results for the Residential, Small Business, and Builder/Multi-Family market segments. Interacting with multiple functional groups (e.g. Marketing, Legal, Regulatory, Customer Care, Channel Management, Transaction Processing, Billing, IT, Credit/Collections/Remittance Processing, Online, Third Party Partners, Database Operations) is imperative.
Essential Duties/Responsibilities:
Designs/implements/manages robust email and electronic communications, processes and/or database solutions to support new business and operational activitiesLeverage existing software and/or create new tools to automate repetitive and repeatable processes and/or communicationsContinually evaluate the effectiveness of Marketing Execution processes, initiative procedures, and system improvement activitiesDevelop approach documentation, process flows, and/or business requirements for new Marketing and Operational capabilities and products needed to support customer campaigns, including all cross-functional stakeholders from operations and IT in the reviewIdentifies issues when they arise, quickly diagnoses root cause, implements appropriate solutions and escalates accordinglyDevelops deep subject matter expertise in key operational tools as necessaryMonitors key operational metrics and responds as necessary to ensure consistently superior operational performanceEvaluate existing operational processes to ensure appropriate controls are in place and maintain process documentation for all recurring processesFacilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development, and project deliveryDeliver status updates to key stakeholders at regular intervalsHighly motivated, comfortable working both independently and in a team environment with a proven record of accomplishing goals and tasks on timeManage multiple concurrent projects and able to deliverPerform daily execution tasks, conduct audits, and prepare reconciliation reports with a focus on timeliness, accuracy, and customer impactCreates, coordinates, and executes user acceptance test plans to ensure successful launch of new capabilitiesCommunicate information effectively to cross-functional teams in both written and oral formAble to create and deliver presentationsRequires minimal direction to get the job doneMust exercise initiative, good judgment, and professionalismAdheres to strict timelines to meet project deadlinesPerform other duties as assignedE-Communication Duties/Responsibilities:
Develop communications, content, and data element mappingMonitor customer communications for multiple brands - both electronic/automated and manual - to ensure compliance with rules, internal policies, and regulatory guidelinesPerform quality assurance tests to ensure links, images, subject lines, and dynamic elements are functioning correctlyInteraction with internal and external clients is needed to understand e-communication requirements and deliverablesHTML coding, proofing, editing, and troubleshootingLiaise with internal stakeholders along with external clients to understand the requirements for each campaignParticipate in creative discussions to develop solutions for stakeholdersDevelop digital communication strategies and oversee the implementationResponsible for monitoring the effectiveness of the website and other digital platformsSMS Compliance, best practices, and industry standardsFamiliar with the CAN-SPAM ActEducation:
An undergraduate degree from an accredited four-year college or university is required, with a focus on operations, computer science, or engineering preferred.Experience:
2-4 years of professional experience required1-2 years of experience with e-communicationsAdditional Knowledge, Skills, and Abilities:
Solid negotiation and conflict resolution skillsDemonstrates strong customer service skills with both internal and external customersWork effectively and build relationships with people at all levels - solid team playerComfortable working with a cross-functional business team composed of people with diverse backgroundsDemonstrates ability to facilitate clear and concise conversations in conference calls over the phone and/or webDemonstrates strong work ethicProficient in MS Word, Excel, PowerPoint, and Visio softwareExperience with Salesforce Marketing Cloud preferredAbility to work long hours when requiredComfortably handles risk and uncertainty as appropriate for the level of responsibilityAbility to handle and meet aggressive, metric-oriented deadlines while maintaining a high degree of accuracyAble to handle multiple tasks simultaneouslyMakes good business judgments/decisionsHigh initiativeResults-orientedSelf-disciplinedHigh level of honesty and integrityProficient in Microsoft Office products (Word, Excel, Visio, PowerPoint, Access)Physical Requirements:
The majority of work is performed from a seated position in front of a computer.Evening and weekend work may be required as job duties demand.Working Conditions:
Fast-paced professional environmentOvertime work, as requiredOccasional travel may be required, generally between local third-party partnersWeekend/holiday work may be neededWhy NRG is a great place to work:
Great company culture!! Voted as a BEST employer by ForbesA competitive total compensation package, including annual incentive and/or commissionStock Purchase PlanBenefits on the first day of employment - Medical, Dental, Vision, Life Insurance, and Short Term Disability, Wellness program, etc.Company-paid life insurance and disability insurance401 (k) plan to help save for retirementNumerous discounts, including electricity discounts on NRG brands
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.