Brasfield & Gorrie
IT Support Technician (Onsite)
Brasfield & Gorrie, Atlanta, Georgia, United States, 30383
Responsibilities:
Brasfield & Gorrie, a recognized leader in the construction industry, has an exciting opportunity available for an IT Support Technician. Successful candidates will have a passion for both customer service and technology and enjoy working in a face paced environment with a dynamic team.Responsibilities and Essential Duties include the following
(other duties may be assigned):Serve as the first point of contact for employees seeking technical assistance over the phone, via email, or in personProvide remote technical assistance to employees on our construction jobsites, and in remote officesWork with HR and hiring managers to ensure new employees have all necessary IT equipment and software prior to onboardingSupport all parts of our computer asset management processes (Procurement, Deployment, Technical Support, and Retirement)Participate in quarterly systems maintenance effortsCreate and maintain knowledge management articles on troubleshooting steps and processesAssist employees with software installations (using admin privileges)Manage IT support ticket updates, escalations, and resolution using help desk softwareWork alongside other groups within the IT department to maintain network infrastructure and service in offices and on jobsitesServe as liaison between users and the IT department to resolve issuesField Services:Assist the Field Services team with network setup and support on our construction jobsitesProvide regular updates in Salesforce about upcoming and current work on our jobsitesCoordinate with internet service providers and project leadership to provide reliable internet connections for our construction jobsitesServe as point of contact for field office AV installation and supportEducation - Skills - Knowledge - Qualifications & Experience:
Bachelors degree in MIS or equivalent preferred1-3 years experience in a hands-on desktop/network support role with proven skills within Microsoft/Windows environments is preferredRelevant experience in a customer-focused position involving technical knowledge of a companys hardware and software is preferredFinds fulfillment in their work through serving othersSelf-motivated and works with a sense of urgencyAbility to work well as a part of a team and independentlyStrong written and verbal communication skillsInterested in and committed to continuous improvementCommitted to learning, solicits, and appreciates feedback, and desires personal improvementCalm under pressure and possesses the ability to reduce tension when serving employeesExhibits professionalism (communication, personal appearance, etiquette, work ethic, and excellence in execution of tasks)Strong organizational skills with the ability to prioritize competing deadlinesAdvanced knowledge of Windows and Microsoft Office is preferredExperience with iPads and iPhones is preferredAbility and willingness to travel (Up to 20%)The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Brasfield & Gorrie, a recognized leader in the construction industry, has an exciting opportunity available for an IT Support Technician. Successful candidates will have a passion for both customer service and technology and enjoy working in a face paced environment with a dynamic team.Responsibilities and Essential Duties include the following
(other duties may be assigned):Serve as the first point of contact for employees seeking technical assistance over the phone, via email, or in personProvide remote technical assistance to employees on our construction jobsites, and in remote officesWork with HR and hiring managers to ensure new employees have all necessary IT equipment and software prior to onboardingSupport all parts of our computer asset management processes (Procurement, Deployment, Technical Support, and Retirement)Participate in quarterly systems maintenance effortsCreate and maintain knowledge management articles on troubleshooting steps and processesAssist employees with software installations (using admin privileges)Manage IT support ticket updates, escalations, and resolution using help desk softwareWork alongside other groups within the IT department to maintain network infrastructure and service in offices and on jobsitesServe as liaison between users and the IT department to resolve issuesField Services:Assist the Field Services team with network setup and support on our construction jobsitesProvide regular updates in Salesforce about upcoming and current work on our jobsitesCoordinate with internet service providers and project leadership to provide reliable internet connections for our construction jobsitesServe as point of contact for field office AV installation and supportEducation - Skills - Knowledge - Qualifications & Experience:
Bachelors degree in MIS or equivalent preferred1-3 years experience in a hands-on desktop/network support role with proven skills within Microsoft/Windows environments is preferredRelevant experience in a customer-focused position involving technical knowledge of a companys hardware and software is preferredFinds fulfillment in their work through serving othersSelf-motivated and works with a sense of urgencyAbility to work well as a part of a team and independentlyStrong written and verbal communication skillsInterested in and committed to continuous improvementCommitted to learning, solicits, and appreciates feedback, and desires personal improvementCalm under pressure and possesses the ability to reduce tension when serving employeesExhibits professionalism (communication, personal appearance, etiquette, work ethic, and excellence in execution of tasks)Strong organizational skills with the ability to prioritize competing deadlinesAdvanced knowledge of Windows and Microsoft Office is preferredExperience with iPads and iPhones is preferredAbility and willingness to travel (Up to 20%)The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.