Jolt Software
Technical Support Specialist
Jolt Software, Lehi, Utah, United States, 84043
Jolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses. Come work with a supportive culture that values innovation, accountability, and employee growth! About the role
As a Technical Support Specialist, you will be a steward of customer experience. Your primary contact methods with customers will be over the phone, live chat, and email. You will actively troubleshoot software and hardware issues all while reinforcing the value of Jolt. You will work as a partner to our customer success managers, shipping and hardware team, product managers, and development team to relay and solve software and hardware issues. Among your peers, you will be relied on as a technical resource to enhance the overall acumen of the team. Your desire for success and your positive attitude will help shape the support department as Jolt continues to grow.
Qualifications:
Able to work 8 hour shifts on site Mon-Fri (shifts will vary)Strong verbal and written communicationAbility to de-escalate situationsHigh level of attention to detail and aptitude for technology
You will stand out if you also have:Previous experience in tech supportTicket tracking software (Salesforce, Jira, etc.)Bilingual in Spanish/EnglishBenefits and perks
Equity in the form of stock optionsMonthly lifestyle benefits that can be personalized to reduce stress, give time back, impact your family, and spark joyHealth, dental, vision, and life insuranceEmployer HSA contribution401K self contributionAccrued PTO, with 14 paid company holidaysOn-site gym with showers and stocked kitchen with weekly lunches
As a Technical Support Specialist, you will be a steward of customer experience. Your primary contact methods with customers will be over the phone, live chat, and email. You will actively troubleshoot software and hardware issues all while reinforcing the value of Jolt. You will work as a partner to our customer success managers, shipping and hardware team, product managers, and development team to relay and solve software and hardware issues. Among your peers, you will be relied on as a technical resource to enhance the overall acumen of the team. Your desire for success and your positive attitude will help shape the support department as Jolt continues to grow.
Qualifications:
Able to work 8 hour shifts on site Mon-Fri (shifts will vary)Strong verbal and written communicationAbility to de-escalate situationsHigh level of attention to detail and aptitude for technology
You will stand out if you also have:Previous experience in tech supportTicket tracking software (Salesforce, Jira, etc.)Bilingual in Spanish/EnglishBenefits and perks
Equity in the form of stock optionsMonthly lifestyle benefits that can be personalized to reduce stress, give time back, impact your family, and spark joyHealth, dental, vision, and life insuranceEmployer HSA contribution401K self contributionAccrued PTO, with 14 paid company holidaysOn-site gym with showers and stocked kitchen with weekly lunches