Paycom Online
Desktop Administrator II
Paycom Online, Oklahoma City, Oklahoma, United States, 73116
Provide day-to-day support to the organization's end user desktop computers, printers, phones, mobile devices, and software. Assist in maintaining Desktop Administration related servers and researches new technologies for solutions to existing and future issues. This position interfaces directly with internal customers and various departments, troubleshooting user issues to resolution. Other areas of responsibility include but are not limited to assisting other IT departments with various tasks, providing Time and Attendance support to external customers as needed, and support of Audio/Visual equipment such as projectors and sound systems.
RESPONSIBILITIES
Desktop Administration
Provide support for Windows workstations, various peripherals, and VOIP phones
Perform hardware and software installation, upgrades and configuration
Adhere to company procedures for hardware/software requests and installs
Provide problem diagnosis and resolution for hardware and software problems
Install all peripheral components such as printers, scanners, phones and disk drives
Answer inbound technical support calls and emails
Provide telephone, in-person, and remote support to end-users
Coordinate activities with other departments as needed
Support corporate owned mobile devices
Troubleshooting of LAN/WAN connectivity issues
Provide accurate and timely logging of problems
Escalate issues as needed
Work with vendor, software provider, and manufacturer support as needed
Monitor ticketing system and complete tickets in a timely manner
Image new and existing desktop systems
Create new images and update current images
Maintain proper inventory of all desktop related assets
Provide updates, status information, and completion information to manager and/or users as needed
Support corporate audio/visual equipment
Travel between remote sites to perform assigned duties
Assist in the maintenance of Desktop Administration related servers and appliances
Maintain inventory of software and ensure software license compliance
Research new technologies to solve existing and future user issues
Assist in maintaining appropriate equipment levels for demand
Documentation
Documents specific duties, activities, problems solved and issues resolved
Assists in the documentation of the network as it relates to Desktop Administration
Provides and updates training documentation
Miscellaneous
Attends meetings and serves on committees, as requested
Performs additional duties and assignments as requested
Must be very security conscious and do all it takes to avoid sensitive data falling into wrong hands
Ability to effectively handle stress, pressures, and challenges
Qualifications
Education/Certification:
Bachelor Degree
Experience:
1+ years of Desktop Administration
Skills/Abilities:
Knowledge of:
Computer, network operations and maintenance
LAN/WANs
Microsoft Windows XP/7/10 Operating Systems
Microsoft Server 2003/2008/2012 Operating Systems
Evaluate critical systems, prioritize workflow and determine solutions
Excellent written and verbal communication skills
Interpret and apply laws, regulations and policies
Provide technical assistance for computer problems
Read and understand technical manuals
Work for extended time at keyboard/terminal
Maintain effective working relationships with supervisor and coworkers
Work flexible hours, including weekends and evenings
Additional Requirement(s):
Due to the nature of this position and the need for employees in this position to either work an on-call schedule or be on site within a short period of time, the successful applicant must live within 45-miles of the posted office location.
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. * *To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:** paycom.com/careers/eeoc
RESPONSIBILITIES
Desktop Administration
Provide support for Windows workstations, various peripherals, and VOIP phones
Perform hardware and software installation, upgrades and configuration
Adhere to company procedures for hardware/software requests and installs
Provide problem diagnosis and resolution for hardware and software problems
Install all peripheral components such as printers, scanners, phones and disk drives
Answer inbound technical support calls and emails
Provide telephone, in-person, and remote support to end-users
Coordinate activities with other departments as needed
Support corporate owned mobile devices
Troubleshooting of LAN/WAN connectivity issues
Provide accurate and timely logging of problems
Escalate issues as needed
Work with vendor, software provider, and manufacturer support as needed
Monitor ticketing system and complete tickets in a timely manner
Image new and existing desktop systems
Create new images and update current images
Maintain proper inventory of all desktop related assets
Provide updates, status information, and completion information to manager and/or users as needed
Support corporate audio/visual equipment
Travel between remote sites to perform assigned duties
Assist in the maintenance of Desktop Administration related servers and appliances
Maintain inventory of software and ensure software license compliance
Research new technologies to solve existing and future user issues
Assist in maintaining appropriate equipment levels for demand
Documentation
Documents specific duties, activities, problems solved and issues resolved
Assists in the documentation of the network as it relates to Desktop Administration
Provides and updates training documentation
Miscellaneous
Attends meetings and serves on committees, as requested
Performs additional duties and assignments as requested
Must be very security conscious and do all it takes to avoid sensitive data falling into wrong hands
Ability to effectively handle stress, pressures, and challenges
Qualifications
Education/Certification:
Bachelor Degree
Experience:
1+ years of Desktop Administration
Skills/Abilities:
Knowledge of:
Computer, network operations and maintenance
LAN/WANs
Microsoft Windows XP/7/10 Operating Systems
Microsoft Server 2003/2008/2012 Operating Systems
Evaluate critical systems, prioritize workflow and determine solutions
Excellent written and verbal communication skills
Interpret and apply laws, regulations and policies
Provide technical assistance for computer problems
Read and understand technical manuals
Work for extended time at keyboard/terminal
Maintain effective working relationships with supervisor and coworkers
Work flexible hours, including weekends and evenings
Additional Requirement(s):
Due to the nature of this position and the need for employees in this position to either work an on-call schedule or be on site within a short period of time, the successful applicant must live within 45-miles of the posted office location.
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. * *To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:** paycom.com/careers/eeoc