Targa
RightAngle Support Specialist
Targa, Houston, Texas, United States, 77246
POSITION SUMMARY:
The Application Specialist - Financial Systems ("Specialist") is skilled in the management and support of one or more financial applications and provides support services to business users. The primary focus for the Specialist is to be responsible for maintaining and monitoring the C-ETRM solutions to maximize availability and performance, provide troubleshooting and corrective action to resolve business issues, and insures the usability and support for application enhancements and bug fixes. Secondarily the Specialist will provide similar support for other financial systems. The Specialist will act as a Subject Matter Expert for application functionality, solutions, training, and documentation. Although the Specialist position is not a pure development role, it will require the use of some development/programmer competencies to complete work efforts.
JOB RESPONSIBILITIES AND DUTIES:Monitor incoming service requests and incidents for assigned application(s)Investigate and diagnose service requests or incidents according to their priority/rank, and identify the resolution and/or issueDefine technical solutions ensuring considerations for system stability, performance, and ongoing maintainabilityIdentify solution alternatives to address issues raised throughout service request or incident lifecycleDefine potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applicationsUtilize 3rd parties and vendor support as defined within existing support arrangements, and escalate additional (billable) support to appropriate IT management for approvalAdheres to and champions the IT Governance programs (e.g. change management, communication, and release management)Complete high-level designs and associated estimates to meet defined requirementsMonitor application backlog (service requests, incidents) and keep open items updated with current effortsMaintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracyMaintain end-to-end understanding of functional aspects of application and associated business processesWork directly with users to identify and resolve technical issues adversely impacting business processesProvide functional and/or technical direction/assistance for assigned applicationsDevelop documentation and provide training to users as appropriateProvide input to IT Project Management Office to support clear and concise requirements definitionsAssist team members handling major incidents for assigned applications; identify the root cause and short or long-term solutionsInformally mentor less experienced team members on an as needed basisPrevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT ManagementDevelops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfactionMINIMUM ESSENTIAL QUALIFICATIONS:
Bachelor's Degree in Computer Science, MIS, and/or equivalent work experience in a related field5+ years of experience supporting C/ETRM applications such as RightAngle, Allegro, Aligne, Endur, Quorum TIPS, Waterfield, with strong preference of hand-on technical support of RightAngle S19+3+ years of experience with Oracle and SQL databases (including stored procedures, triggers and scripts)3+ years of experience in .NET application developmentFamiliarity with developing or supporting integrations between systems including Oracle Financial Cloud applications. Preference for hands-on Boomi experienceFamiliarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures.Familiarity with Sarbanes-Oxley IT Change management controlsRegular and reliable attendanceStrong written and verbal communication skills with an aptitude for problem solvingMust be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze informationExperience delivering solutions that align with business strategiesExperience troubleshooting complicated issues across multiple systems and driving to solutionsExperience supporting resources performing user acceptance, regression and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched and closed in a timely mannerExperience providing technical solutions to non-technical individualsDemonstrated team building skillsAbility to deal with internal employees and external business contacts while conveying a positive, service-oriented attitudeWillingness to travel to company locations (up to 5%)Regular and reliable attendance
EQUAL EMPLOYMENT OPPORTUNITY:
Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Targa's policies and applicable law. We value the unique contributions that every employee brings to their role with Targa.
The Application Specialist - Financial Systems ("Specialist") is skilled in the management and support of one or more financial applications and provides support services to business users. The primary focus for the Specialist is to be responsible for maintaining and monitoring the C-ETRM solutions to maximize availability and performance, provide troubleshooting and corrective action to resolve business issues, and insures the usability and support for application enhancements and bug fixes. Secondarily the Specialist will provide similar support for other financial systems. The Specialist will act as a Subject Matter Expert for application functionality, solutions, training, and documentation. Although the Specialist position is not a pure development role, it will require the use of some development/programmer competencies to complete work efforts.
JOB RESPONSIBILITIES AND DUTIES:Monitor incoming service requests and incidents for assigned application(s)Investigate and diagnose service requests or incidents according to their priority/rank, and identify the resolution and/or issueDefine technical solutions ensuring considerations for system stability, performance, and ongoing maintainabilityIdentify solution alternatives to address issues raised throughout service request or incident lifecycleDefine potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applicationsUtilize 3rd parties and vendor support as defined within existing support arrangements, and escalate additional (billable) support to appropriate IT management for approvalAdheres to and champions the IT Governance programs (e.g. change management, communication, and release management)Complete high-level designs and associated estimates to meet defined requirementsMonitor application backlog (service requests, incidents) and keep open items updated with current effortsMaintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracyMaintain end-to-end understanding of functional aspects of application and associated business processesWork directly with users to identify and resolve technical issues adversely impacting business processesProvide functional and/or technical direction/assistance for assigned applicationsDevelop documentation and provide training to users as appropriateProvide input to IT Project Management Office to support clear and concise requirements definitionsAssist team members handling major incidents for assigned applications; identify the root cause and short or long-term solutionsInformally mentor less experienced team members on an as needed basisPrevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT ManagementDevelops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfactionMINIMUM ESSENTIAL QUALIFICATIONS:
Bachelor's Degree in Computer Science, MIS, and/or equivalent work experience in a related field5+ years of experience supporting C/ETRM applications such as RightAngle, Allegro, Aligne, Endur, Quorum TIPS, Waterfield, with strong preference of hand-on technical support of RightAngle S19+3+ years of experience with Oracle and SQL databases (including stored procedures, triggers and scripts)3+ years of experience in .NET application developmentFamiliarity with developing or supporting integrations between systems including Oracle Financial Cloud applications. Preference for hands-on Boomi experienceFamiliarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures.Familiarity with Sarbanes-Oxley IT Change management controlsRegular and reliable attendanceStrong written and verbal communication skills with an aptitude for problem solvingMust be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze informationExperience delivering solutions that align with business strategiesExperience troubleshooting complicated issues across multiple systems and driving to solutionsExperience supporting resources performing user acceptance, regression and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched and closed in a timely mannerExperience providing technical solutions to non-technical individualsDemonstrated team building skillsAbility to deal with internal employees and external business contacts while conveying a positive, service-oriented attitudeWillingness to travel to company locations (up to 5%)Regular and reliable attendance
EQUAL EMPLOYMENT OPPORTUNITY:
Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Targa's policies and applicable law. We value the unique contributions that every employee brings to their role with Targa.