Delphi-US
Travel Tech/Desktop Support Technician
Delphi-US, Somerville, Massachusetts, us, 02145
Title: Travel Tech/Desktop Support Technician (Contract)- Job#4134
Location:
Boston, MA area
Job Description:
Our client a leading healthcare provider located in Boston, MA is looking for a Desktop Support Technician to assist various sites throughout Boston. Under the direction of the Desktop Support Manager or Desktop Support Supervisor, the Desktop Support Technician provides technical support to academic medical centers, hospitals, affiliates and medical practices, as well as, other IS Digital Support departments for the clients managed devices. Managed devices include, but are not limited to desktop computers, laptops, thin clients, raspberry pi, tablets, monitors, printers (network, local, label, wristband and prescription), scanners (document and barcode) and other peripheral devices.
Responsibilities
Provides break / fix technical support for networked and stand-alone managed devices to comply with established Service Level AgreementPrioritize issues by level of urgencyEscalates unresolved issues to appropriate level 3 IS Support Services teamCarries required company equipment such as Surface Go / laptop during work day and provides real-time updates of work assignmentsReasonably cares for company assigned equipment and uses equipment in the manner intended.Collaborates with other IS Support Services team(s) to triage network/computer issuesProvides setup and configuration of network devices using standard operating system, EPIC or other toolsParticipates in the execution of large hardware deployments, moves and operating system rolloutsPerforms scheduled preventative maintenance on desktop and laptop workstations including, re-imaging operating system, data capture and restoration, cleaning physical hardware, replacement of broken or out of warranty hardware and cable managementCapture primary user data stored on hard drive of managed devices using User State Migration ToolDocuments work performed in the work log of tickets and work order within ServiceNow or other ticket documentation applicationUtilizes stored knowledge base articles to resolve issuesRequired
Working knowledge of Windows 10 operating systemsSkilled knowledge of HP and Dell desktops, laptops, printers and peripheral hardware componentsFunctional knowledge of supported software: Microsoft Office 365, Internet Explorer, Microsoft Edge, Google Chrome, Windows Defender, ForeScout Network Access Control (NAC), Microsoft Local Administrator Password Solution (LAPS), USMT, SCCM and Citrix XenAppAbility to perform full disk encryption using BitLocker and BitLocker key recoveryOne-year experience in a Customer Service focused environment, preferably in healthcareOne-year experience with hands-on installation, configuration, troubleshooting and repair of workstations, laptops and printers.CompTIA, Microsoft or ITIL certifications are a plus
About Delphi-US
Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for premier corporations and a multitude of industries across the United States. We are the Peacemakers In The Talent War - bringing the best and brightest talent to Employers of Choice, enabling critical project success, fostering progressive employment relationships, and promoting competitive advantages for our Clients and the Talent Marketplace we serve. Delphi accomplishes this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates. You'll find our team is highly experienced, friendly, professional and ready to advocate on your behalf, armed with industry trends, and an understanding of employer expectations.
Location:
Boston, MA area
Job Description:
Our client a leading healthcare provider located in Boston, MA is looking for a Desktop Support Technician to assist various sites throughout Boston. Under the direction of the Desktop Support Manager or Desktop Support Supervisor, the Desktop Support Technician provides technical support to academic medical centers, hospitals, affiliates and medical practices, as well as, other IS Digital Support departments for the clients managed devices. Managed devices include, but are not limited to desktop computers, laptops, thin clients, raspberry pi, tablets, monitors, printers (network, local, label, wristband and prescription), scanners (document and barcode) and other peripheral devices.
Responsibilities
Provides break / fix technical support for networked and stand-alone managed devices to comply with established Service Level AgreementPrioritize issues by level of urgencyEscalates unresolved issues to appropriate level 3 IS Support Services teamCarries required company equipment such as Surface Go / laptop during work day and provides real-time updates of work assignmentsReasonably cares for company assigned equipment and uses equipment in the manner intended.Collaborates with other IS Support Services team(s) to triage network/computer issuesProvides setup and configuration of network devices using standard operating system, EPIC or other toolsParticipates in the execution of large hardware deployments, moves and operating system rolloutsPerforms scheduled preventative maintenance on desktop and laptop workstations including, re-imaging operating system, data capture and restoration, cleaning physical hardware, replacement of broken or out of warranty hardware and cable managementCapture primary user data stored on hard drive of managed devices using User State Migration ToolDocuments work performed in the work log of tickets and work order within ServiceNow or other ticket documentation applicationUtilizes stored knowledge base articles to resolve issuesRequired
Working knowledge of Windows 10 operating systemsSkilled knowledge of HP and Dell desktops, laptops, printers and peripheral hardware componentsFunctional knowledge of supported software: Microsoft Office 365, Internet Explorer, Microsoft Edge, Google Chrome, Windows Defender, ForeScout Network Access Control (NAC), Microsoft Local Administrator Password Solution (LAPS), USMT, SCCM and Citrix XenAppAbility to perform full disk encryption using BitLocker and BitLocker key recoveryOne-year experience in a Customer Service focused environment, preferably in healthcareOne-year experience with hands-on installation, configuration, troubleshooting and repair of workstations, laptops and printers.CompTIA, Microsoft or ITIL certifications are a plus
About Delphi-US
Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for premier corporations and a multitude of industries across the United States. We are the Peacemakers In The Talent War - bringing the best and brightest talent to Employers of Choice, enabling critical project success, fostering progressive employment relationships, and promoting competitive advantages for our Clients and the Talent Marketplace we serve. Delphi accomplishes this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates. You'll find our team is highly experienced, friendly, professional and ready to advocate on your behalf, armed with industry trends, and an understanding of employer expectations.