Delphi-US
Business Systems Analyst: Knowledge Management
Delphi-US, Chicago, Illinois, United States, 60290
Job Title: Business Analyst for Knowledge Management
Location:
Hybrid 3 days per week mandatory: Dallas, TX or Chicago, IL
The ideal candidate will have current skill set in defining and implementing a Knowledge Management solution within a complex IT / Business enterprise including solution development through customary Stakeholder Business Requirements definitions & ability to drive a KM solution from design, development, implementation and adoption.
Interface with stakeholders to identify, analyze and research business needs.Create documentation including business requirements, user stories, acceptance criteria, feature descriptions, user guides, process flows, and presentations.Conduct analysis and research regarding best practices in the industry for KM frameworks.Conduct analysis and research to define the internal knowledge estate.Document current state and assist in future state design.Conduct gap analysis to inform overall strategy and prioritization of work.Define, clarify, and manage changes to scope.Participate in development of knowledge tools and approaches.Participate in solution evaluations.II. SKILL AND EXPERIENCE REQUIRED:
Minimum 3-5 years of experience in knowledge or information studies.Strong understanding of KM principles and processes.Good business process reengineering and project management skills.Fluent in critical thinking, structured analysis, and problem solving.Fluent in change management practices.Proficient in breaking down knowledge and information silos.Excellent listening, written and oral communication skills; skillful facilitator.Good collaboration, relationship building, and customer support skills.SharePoint, Microsoft Office, Confluence and Jira.Experience in ServiceNow a plus.Experience with agile software development.Bachelor's degree.
Location:
Hybrid 3 days per week mandatory: Dallas, TX or Chicago, IL
The ideal candidate will have current skill set in defining and implementing a Knowledge Management solution within a complex IT / Business enterprise including solution development through customary Stakeholder Business Requirements definitions & ability to drive a KM solution from design, development, implementation and adoption.
Interface with stakeholders to identify, analyze and research business needs.Create documentation including business requirements, user stories, acceptance criteria, feature descriptions, user guides, process flows, and presentations.Conduct analysis and research regarding best practices in the industry for KM frameworks.Conduct analysis and research to define the internal knowledge estate.Document current state and assist in future state design.Conduct gap analysis to inform overall strategy and prioritization of work.Define, clarify, and manage changes to scope.Participate in development of knowledge tools and approaches.Participate in solution evaluations.II. SKILL AND EXPERIENCE REQUIRED:
Minimum 3-5 years of experience in knowledge or information studies.Strong understanding of KM principles and processes.Good business process reengineering and project management skills.Fluent in critical thinking, structured analysis, and problem solving.Fluent in change management practices.Proficient in breaking down knowledge and information silos.Excellent listening, written and oral communication skills; skillful facilitator.Good collaboration, relationship building, and customer support skills.SharePoint, Microsoft Office, Confluence and Jira.Experience in ServiceNow a plus.Experience with agile software development.Bachelor's degree.