Saks OFF 5TH
Specialist, CRM Analyst
Saks OFF 5TH, New York, New York, us, 10261
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
As a CRM Specialist / Analyst, your job duties include organizing and analyzing marketing and customer data and helping the marketing team deepen their market influence and build long-lasting customer relationships. This role will work cross-functionally across the organization and will support various teams with customer analytics necessary to support customer strategy, customer journey mapping, promotional planning, product expansion and prioritization of customer experience enhancements. This is a newly created role and will report to the Senior Manager, CRM.
Day-to-day execution of lifecycle marketing communications across the email, SMS and Push marketing channelsCreate campaign briefs to ensure content guidelines and project requirements are shared with internal and external partnersCollaborate with ESP, Creative, Digital Strategy, Loyalty QA and Production teams to timely sign off on lifecycle marketing assetsSupport the development of targeted segmentation strategies across touchpoints to advance personalizationPerform A/B tests and measure performance to continually optimize our campaigns across channelsContinuously identify opportunities for efficiency and conduct research on best practices and benchmarks to drive best in class email, SMS, push marketingAssist with the onboarding of new platforms/partners and support technical campaign implementationResponsible for managing and maintaining the data quality / hygiene of the CRM databaseAnalyze customer behavior to advise key business stakeholders on new opportunities to acquire new, retain and reactivate lapsed customersWork with CRM and data team to report on campaign outcomes & help maintain reporting dashboardsDevelop CRM reports to measure performance across key markets and channelsEstablish and maintain KPI reports and dashboards that communicate key business trends and highlight opportunities for growth and operational improvementsPerform ad hoc responsibilities as requiredYou Also Have:
Bachelor's Degree in Marketing, Business, Analytics or similar field1-2 years of experience in Marketing, Finance, Retail or similarKnowledgeable in CRM, customer analysis and reportingStrong background in analysis, able to pull insights and recommendations out of the data to make strong, data-driven recommendations and decisionsProficient in Microsoft Office, especially Excel, Outlook, PowerPoint and TeamsShows curiosity, ambition and a willingness to learnStrong verbal and written communicatorStrong presentation skills, with the ability to present to cross-functional teams and leadershipStrong at project management skills ensuring all deadlines are met and objectives are clearly communicatedHighly organized, analytical and detail orientedAdaptable to a fast-paced environmentThe pay range for this position at commencement of employment is expected to be between $62,500 and $70,000/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits), dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.
If you are a California resident, click here: https://bit.ly/3Layf5I to review our California Candidate Privacy Notice.
Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used
Your Life and Career at Saks OFF 5TH:
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to winExposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centersA culture that promotes a flexible work environmentBenefits package for all eligible full-time employees (including medical, dental and vision)An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
What This Position Is All About:
As a CRM Specialist / Analyst, your job duties include organizing and analyzing marketing and customer data and helping the marketing team deepen their market influence and build long-lasting customer relationships. This role will work cross-functionally across the organization and will support various teams with customer analytics necessary to support customer strategy, customer journey mapping, promotional planning, product expansion and prioritization of customer experience enhancements. This is a newly created role and will report to the Senior Manager, CRM.
Day-to-day execution of lifecycle marketing communications across the email, SMS and Push marketing channelsCreate campaign briefs to ensure content guidelines and project requirements are shared with internal and external partnersCollaborate with ESP, Creative, Digital Strategy, Loyalty QA and Production teams to timely sign off on lifecycle marketing assetsSupport the development of targeted segmentation strategies across touchpoints to advance personalizationPerform A/B tests and measure performance to continually optimize our campaigns across channelsContinuously identify opportunities for efficiency and conduct research on best practices and benchmarks to drive best in class email, SMS, push marketingAssist with the onboarding of new platforms/partners and support technical campaign implementationResponsible for managing and maintaining the data quality / hygiene of the CRM databaseAnalyze customer behavior to advise key business stakeholders on new opportunities to acquire new, retain and reactivate lapsed customersWork with CRM and data team to report on campaign outcomes & help maintain reporting dashboardsDevelop CRM reports to measure performance across key markets and channelsEstablish and maintain KPI reports and dashboards that communicate key business trends and highlight opportunities for growth and operational improvementsPerform ad hoc responsibilities as requiredYou Also Have:
Bachelor's Degree in Marketing, Business, Analytics or similar field1-2 years of experience in Marketing, Finance, Retail or similarKnowledgeable in CRM, customer analysis and reportingStrong background in analysis, able to pull insights and recommendations out of the data to make strong, data-driven recommendations and decisionsProficient in Microsoft Office, especially Excel, Outlook, PowerPoint and TeamsShows curiosity, ambition and a willingness to learnStrong verbal and written communicatorStrong presentation skills, with the ability to present to cross-functional teams and leadershipStrong at project management skills ensuring all deadlines are met and objectives are clearly communicatedHighly organized, analytical and detail orientedAdaptable to a fast-paced environmentThe pay range for this position at commencement of employment is expected to be between $62,500 and $70,000/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits), dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.
If you are a California resident, click here: https://bit.ly/3Layf5I to review our California Candidate Privacy Notice.
Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used
Your Life and Career at Saks OFF 5TH:
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to winExposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centersA culture that promotes a flexible work environmentBenefits package for all eligible full-time employees (including medical, dental and vision)An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.