Shoptikal, LLC
Linux & Cloud Systems Administrator
Shoptikal, LLC, Green Bay, Wisconsin, United States, 54311
Linux & Cloud Systems Administrator - Shopko Optical
On-Site, Green Bay WI
For over 40 years, Shopko Optical has been delivering high-quality products and services by combining state-of-the-art technology, exceptional eye care, and hometown Midwestern values to improve the sight and lives of our patients.As we expand, we are continually looking for innovative and motivated people to join in Shopko Optical’s growth and success.
As part of the corporate team, headquartered in Green Bay, WI, you will have the opportunity to support our optical centers and the communities we serve through a variety of roles including finance, marketing, human resources, merchandising, information technology, real estate, and more.
We offer a competitive benefit package including medical, dental and vision plans as well as disability coverage, 401k, and paid time off, including volunteer time.
Our teammates have opportunities for professional development that promotes our company values to ensure we continually deliver great care to our patients, our customers, and each other.
POSITION SUMMARY:
Design, deliver, install, maintain and support IT systems including VMWare, various Linux, operating systems, Azure/AWS, Citrix and Microsoft Windows Desktop. Working
knowledge of networking, center systems and hardware installation. Key areas include Linux operating systems, Exchange email, Active Directory, Citrix and systems
monitoring. Work closely with IT staff and business units. Participate in on-call rotation for systems issues and questions.
DUTIES AND RESPONSIBILITIES:
CLOUD SYSTEMS• Applied use of Azure and AWS• Office 365 administration• Track and report licenses used to ensure adherence to corporate plan structure• Manage user access audits and partner with external auditors to review security
compliance
LINUX & WINDOWS SYSTEMS• Knowledge and applied use of Linux, Windows server and desktop operating
systems and their applications to maintain a 24x7x365 uptime service• Demonstrated proficiency with server class hardware and operating systems;
Linux, VMWare, Azure/AWS, Windows Server, Citrix, Veeam, Containers, and
scripting languages• Proactively identify root cause where appropriate and work to mitigate cause and
business impact
BUDGETING & FORECASTING• Compile information to create annual budgets for companywide maintenance
agreements, software subscriptions and outside services• Forecast monthly center and corporate Windows and Cloud Systems expense• Effectively manage up to $1 million dollars in annual IT spend
PROJECT ADMINISTRATION & SUPPORT• Develop and maintain project plans; outline steps and timetables for projects,
resource planning and standard operating procedures• Complete project status reports on time• Provide task level detail for project plans• Install, configure, validate, test and implement systems technology• Assist in procurement of hardware and/or software and services needed to
complete project
CONTRACT REVIEW• Engage with initial work for renewals or new contracts• Perform review of contracts to verify rates, service and coverage options• Submit contracts to manager for legal department and IT leadership review and
approval
SYSTEM PERFORMANCE & PRODUCTIVITY• Engage in evaluating existing environment and infrastructure to improve
productivity, uptime and reduce expenses• Implement change for efficiencies, reliability and security to meet business needs• Participate in system monitoring and performance management• Monitor systems capacity, analyze and participate in forecasting and
recommendations• Participate in setting the standard for IT architecture specifications, defining future
direction and gap remediation
CORPORATE SUPPORT, ADMINISTRATION & TROUBLESHOOTING• Participate in department on call support rotation• Support center and corporate users by resolving daily support incidents• Maintain effective ongoing dialog with management to consistently communicate
issues and plans• Prepare and maintain documentation, IT inventory, various reports and service
requests• Manage personal growth to enhance technical expertise• Perform other duties and special projects as assigned• Perform analysis, troubleshooting and resolution for a variety of technical
problems in areas including software, hardware, databased, networking,
telecommunications, servers, security and cloud• Understand and effectively address critical service level impacting events and their
recovery process to minimize business impact
TECHNICAL SKILL ADVANCEMENT• Actively seek out learning opportunities in new technologies, programming
languages and database systems• Develop methods for applying new technologies into the IT environment• Participate in software development and the development of procedural standards• Be actively aware of new software or hardware that would advance the business
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:• Bachelor’s degree in information technology is desired or equivalent experience• 2-3 years prior server administration or related experience with Linux, Windows
and Cloud Systems• Able to take direction, prioritize work and manage multiple activities simultaneously• Able to work independently and as part of a team• Able to communicate across all levels of the organization both in business areas
and within IT• Able to work under the pressure of service interruptions or tight deadlines• Able to respond positively to changing and fluid priorities• Willing to share knowledge and experience with other members of the team• Strong analytical and problem-solving skills• Attention to detail• Solid planning and organizational skills• The following skills are desirable;
o Bash, Perl, Python, VBScript, PowerShell, XML
o Containers such as Kubernetes/Docker/OpenShift and their usage
o Microsoft Office 365 products and services
o Network architecture and hardware; firewalls/routers/switches/AP/ethernet
o Office equipment support;
phones/printers/scanners/fax/PCs/laptops/monitors
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:• Able to be flexible in work schedule as support for systems is required• Able to participate in on-call rotation for system issues and questions that occur
outside of normal office hours• Ability to effectively communicate at all levels within the organization through written
and two-way verbal communication• Able to sit or stand for extended periods of time• Able to operate various office equipment (e.g., personal computer, telephone, fax
machine, copier, etc.)• Able to lift 10 to 20 pounds• Able to work overtime and normal and/or extended (evenings, nights, and weekends)
office hours to meet established deadlines and support on-call coverage• Able to travel independently to support Company objectives and personal
Development
These statements are intended to describe the general nature and level of work performed
by teammates assigned to this job classification. They are not intended to be an exhaustive
list of all responsibilities, duties and skills required.
On-Site, Green Bay WI
For over 40 years, Shopko Optical has been delivering high-quality products and services by combining state-of-the-art technology, exceptional eye care, and hometown Midwestern values to improve the sight and lives of our patients.As we expand, we are continually looking for innovative and motivated people to join in Shopko Optical’s growth and success.
As part of the corporate team, headquartered in Green Bay, WI, you will have the opportunity to support our optical centers and the communities we serve through a variety of roles including finance, marketing, human resources, merchandising, information technology, real estate, and more.
We offer a competitive benefit package including medical, dental and vision plans as well as disability coverage, 401k, and paid time off, including volunteer time.
Our teammates have opportunities for professional development that promotes our company values to ensure we continually deliver great care to our patients, our customers, and each other.
POSITION SUMMARY:
Design, deliver, install, maintain and support IT systems including VMWare, various Linux, operating systems, Azure/AWS, Citrix and Microsoft Windows Desktop. Working
knowledge of networking, center systems and hardware installation. Key areas include Linux operating systems, Exchange email, Active Directory, Citrix and systems
monitoring. Work closely with IT staff and business units. Participate in on-call rotation for systems issues and questions.
DUTIES AND RESPONSIBILITIES:
CLOUD SYSTEMS• Applied use of Azure and AWS• Office 365 administration• Track and report licenses used to ensure adherence to corporate plan structure• Manage user access audits and partner with external auditors to review security
compliance
LINUX & WINDOWS SYSTEMS• Knowledge and applied use of Linux, Windows server and desktop operating
systems and their applications to maintain a 24x7x365 uptime service• Demonstrated proficiency with server class hardware and operating systems;
Linux, VMWare, Azure/AWS, Windows Server, Citrix, Veeam, Containers, and
scripting languages• Proactively identify root cause where appropriate and work to mitigate cause and
business impact
BUDGETING & FORECASTING• Compile information to create annual budgets for companywide maintenance
agreements, software subscriptions and outside services• Forecast monthly center and corporate Windows and Cloud Systems expense• Effectively manage up to $1 million dollars in annual IT spend
PROJECT ADMINISTRATION & SUPPORT• Develop and maintain project plans; outline steps and timetables for projects,
resource planning and standard operating procedures• Complete project status reports on time• Provide task level detail for project plans• Install, configure, validate, test and implement systems technology• Assist in procurement of hardware and/or software and services needed to
complete project
CONTRACT REVIEW• Engage with initial work for renewals or new contracts• Perform review of contracts to verify rates, service and coverage options• Submit contracts to manager for legal department and IT leadership review and
approval
SYSTEM PERFORMANCE & PRODUCTIVITY• Engage in evaluating existing environment and infrastructure to improve
productivity, uptime and reduce expenses• Implement change for efficiencies, reliability and security to meet business needs• Participate in system monitoring and performance management• Monitor systems capacity, analyze and participate in forecasting and
recommendations• Participate in setting the standard for IT architecture specifications, defining future
direction and gap remediation
CORPORATE SUPPORT, ADMINISTRATION & TROUBLESHOOTING• Participate in department on call support rotation• Support center and corporate users by resolving daily support incidents• Maintain effective ongoing dialog with management to consistently communicate
issues and plans• Prepare and maintain documentation, IT inventory, various reports and service
requests• Manage personal growth to enhance technical expertise• Perform other duties and special projects as assigned• Perform analysis, troubleshooting and resolution for a variety of technical
problems in areas including software, hardware, databased, networking,
telecommunications, servers, security and cloud• Understand and effectively address critical service level impacting events and their
recovery process to minimize business impact
TECHNICAL SKILL ADVANCEMENT• Actively seek out learning opportunities in new technologies, programming
languages and database systems• Develop methods for applying new technologies into the IT environment• Participate in software development and the development of procedural standards• Be actively aware of new software or hardware that would advance the business
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:• Bachelor’s degree in information technology is desired or equivalent experience• 2-3 years prior server administration or related experience with Linux, Windows
and Cloud Systems• Able to take direction, prioritize work and manage multiple activities simultaneously• Able to work independently and as part of a team• Able to communicate across all levels of the organization both in business areas
and within IT• Able to work under the pressure of service interruptions or tight deadlines• Able to respond positively to changing and fluid priorities• Willing to share knowledge and experience with other members of the team• Strong analytical and problem-solving skills• Attention to detail• Solid planning and organizational skills• The following skills are desirable;
o Bash, Perl, Python, VBScript, PowerShell, XML
o Containers such as Kubernetes/Docker/OpenShift and their usage
o Microsoft Office 365 products and services
o Network architecture and hardware; firewalls/routers/switches/AP/ethernet
o Office equipment support;
phones/printers/scanners/fax/PCs/laptops/monitors
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:• Able to be flexible in work schedule as support for systems is required• Able to participate in on-call rotation for system issues and questions that occur
outside of normal office hours• Ability to effectively communicate at all levels within the organization through written
and two-way verbal communication• Able to sit or stand for extended periods of time• Able to operate various office equipment (e.g., personal computer, telephone, fax
machine, copier, etc.)• Able to lift 10 to 20 pounds• Able to work overtime and normal and/or extended (evenings, nights, and weekends)
office hours to meet established deadlines and support on-call coverage• Able to travel independently to support Company objectives and personal
Development
These statements are intended to describe the general nature and level of work performed
by teammates assigned to this job classification. They are not intended to be an exhaustive
list of all responsibilities, duties and skills required.