Technical Business Analyst

Job Title: Technical Business Analyst Location: harrisburg, PA (Hybrid) Duration: 8 months Job Description: building, as requested, for in-person meetings and/or work assignments. In addition,the will supply all necessary hardware and software, for daily use as needed to complete assigned work items. OBJECTIVES OF ENGAGEMENT Theprimary objective of this engagement is to provide functional, operational, basic technical support, and first level triage of tickets raised by the program. Additionally, this resource will work with vendors and QA technical lead to plan and executesoftware releases for the OQA's applications. Following Task Coordinate with stakeholder teams across business and technical units to provide support to all OQA's applications Provides daily production support, conduct initial/first level triage of the tickets and issues reported by various teams. Coordinate with the OQA'S technical lead in resolving the issues. Additionally, redirect the tickets as appropriate to other teams, as necessary for the QA applications. Act as a mFunctional SME for all QA applications. Act as a release manager for the QA applications. This involves, coordinates application deployments/changes working with QA program and managers. Such changes include downloading the release software from the vendor location, versioning the changes, create tasks in Azure DevOps, work with HHSDC database and web teams to complete deployment. Also notifies the appropriate manager(s) when these actions are taken. Works with ADA to create a plan, prepare responses to the change control board questionnaire, prepare CCB addendum for each migration to test and production environments. Work with QA technical SME to plan, coordinate and collect business requirements for the legacy QA applications that require technology refresh. Work with the program and other stakeholders to plan platform migration, create test cases, conduct acceptance testing and support production deployment. Understand the QA's business so that the incoming tickets/requests can be prioritized and processed in the order they are received and according to the criticality/severity of the issue. Review all deliverables submitted by the vendors, work with program and IT teams to plan testing/testing schedules, identify windows for code deployment during testing and coordinate production deployment. Ability and proven experience in coordinating large scale technical implementations/upgrades across large teams consisting of 300 users - such as and not limited to - server upgrades, server migrations, system software upgrades, custom software upgrades on both central servers and client desktops spanning across Commonwealth locations. Maintain technical and user documentation relative to Information Technology requirements for QA applications as needed Work with ITM and ADA to create reminders, create HH IT Communication message for emergency and planned outages. Proactively identify issues that could impact QA's business and address them Identify risks, work with all stakeholders to identify mitigation strategy and address them. Demonstrates effective communication abilities. Basic understanding of Microsoft technology - such as - .NET Framework, ASP.NET, VB.NET, IIS, Oracle, SQL Server is required Work experience required in using, managing, and organizing work items, work item assignment, updating the Epics, User Stories, Tasks and Bugs in Azure DevOps. Gain QA's business knowledge quickly and frequently follow updates published in CMS Govt website. Gather details relevant/that could impact QA applications, work with concerned teams and stake holders to update the applications as per the CMS updates/guidelines. Manages expectations of the program by providing timely feedback and status updates on work assignments. Maintains and shares operational documentation in a consistent and organized manner. Required/Desired Skills p g q migration of the application and maintenance support during off business hours or weekends. CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS This position requires a high degree of business and technical knowledge, skill, leadership, dedication, and ability to take initiative. Ability to ramp up quickly and perform independently is essential. Familiarity and experience with the QA is considered important. Technical skills required : years of experience with foundational understating in programming languages - VB.Net, C#, Visual Basic, Classic ASP, .Net Framework versions and IIS is required. years of experiencewith foundational understanding in Relational databases - Oracle, SQL Server, MySQL is required. Hands on experience writing and executing complex SQLqueries and understanding database functions, stored procedures, views, and data models is required. Ability to triage and provided first level of technical supportwhen trouble shooting issues. Basic knowledge of operating systems, specifically Microsoft desktop and server OS is required. Familiarization with software development methodologies including Agile Development, DevOps, Waterfall, and Rapid application development is required. Conduct and coordinate manual testing, ability to understand automated test scripts and have fundamental knowledge of automated testing. Functional skills required : years of experience in working with large group of stakeholders, timely coordination withstakeholders in troubleshoot issues and devising solutions to the problems. Thisincludes evaluating problems, determining solutions(s), presenting benefits anddrawbacks to each approach, and predicting outcomes. Strong research skills including not limited to - asking right questions, gathering relevant information fromappropriate resources, developing hypothesis, and writing comprehensive reports and documents. Strong documentation skills and experience working with system documentation, user documentation, process documentation, source code documentation is required. Additionally, ability to review documentation provided by the vendor including but not limited to Change Request Forms, Release schedule and timelines, test plans and other deliverables is required. Strong communication skills, and act as liaison between technical and non-technical teams with provenexperience communicating complex and technical concepts in ways that are easy to understand for non-technical teams members is required. Required Skill: Functional, operational, basic technical support Production Support Release Management Functional understanding of VB.Net, C#, Visual Basic, Classic ASP, .Net Framework versions and IIS Functional understanding of Oracle, SQL Server, MySQL Ability to triage and provide first level of technical support Familiarization with software development methodologies including Agile Development, DevOps, Waterfall, and Rapid application development Conduct and coordinate manual testing, ability to understand automated test scripts and have fundamental knowledge of automated testing