HexaQuEST Global, Inc.
ServiceNow Platform Architect
HexaQuEST Global, Inc., Dallas, Texas, United States, 75215
ServiceNow SAMPro Architect
Atleast 10+ years of ServiceNow experience and on full cycle implementation of ServiceNow ITSM, ITAM including SAM ProManage and monitor the IT Asset Repository for Software AssetsTrack and capture any change on Software Assets (deployment, lost or stolen etc.) in the IT Asset RepositoryValidate periodically The IT Asset Repository data accuracy and investigate discrepancies.Check the IT Asset Repository to determine whether existing Software can be re-used to fulfill a requestUpdate the IT Asset Repository ticket (request, incident, change ticket etc.) with Asset status (assigned, procured, deployed etc.)Determine capability to inventory Software AssetsHelp define alternative procedures if Software cannot be inventoried with current toolsetsAssess the impact of any major change on the Software Assets and discuss findings with appropriate stakeholdersDefine how Software harvesting should be performed and track the harvested Assets in the IT Asset RepositoryCoordinate Software disposalTechnical Expertise:Strong capability to perform:Update/close RITM for software requestsEvaluate if license is available by checking stock statusEntitlement process/License AssignmentReview and reconcile license compliance reportInvestigate non-compliance and provide resolutionValidate software license creationCreate/Update Software Models/Create Standard Catalog/ Create Software Catalog entriesReceive PO Release and Invoice and perform 3-way matchValidate software discoveryWork with Platform Team to troubleshoot software discovery issuesProvide Software Inventory and license compliance-related reportsUpdate/maintain ITAM repository for accurate inventory count resulting from the SAM processesEvaluate License Usage and harvest unused licensesUnderstand software licenses product use rightsKnowledge of CatalogsKnowledge of ServiceNow workflowsFlexera DataPlatform
Atleast 10+ years of ServiceNow experience and on full cycle implementation of ServiceNow ITSM, ITAM including SAM ProManage and monitor the IT Asset Repository for Software AssetsTrack and capture any change on Software Assets (deployment, lost or stolen etc.) in the IT Asset RepositoryValidate periodically The IT Asset Repository data accuracy and investigate discrepancies.Check the IT Asset Repository to determine whether existing Software can be re-used to fulfill a requestUpdate the IT Asset Repository ticket (request, incident, change ticket etc.) with Asset status (assigned, procured, deployed etc.)Determine capability to inventory Software AssetsHelp define alternative procedures if Software cannot be inventoried with current toolsetsAssess the impact of any major change on the Software Assets and discuss findings with appropriate stakeholdersDefine how Software harvesting should be performed and track the harvested Assets in the IT Asset RepositoryCoordinate Software disposalTechnical Expertise:Strong capability to perform:Update/close RITM for software requestsEvaluate if license is available by checking stock statusEntitlement process/License AssignmentReview and reconcile license compliance reportInvestigate non-compliance and provide resolutionValidate software license creationCreate/Update Software Models/Create Standard Catalog/ Create Software Catalog entriesReceive PO Release and Invoice and perform 3-way matchValidate software discoveryWork with Platform Team to troubleshoot software discovery issuesProvide Software Inventory and license compliance-related reportsUpdate/maintain ITAM repository for accurate inventory count resulting from the SAM processesEvaluate License Usage and harvest unused licensesUnderstand software licenses product use rightsKnowledge of CatalogsKnowledge of ServiceNow workflowsFlexera DataPlatform