Mindlance
ATM Help Desk Technician
Mindlance, Mc Lean, Virginia, us, 22107
***Contractor will work remotely throughout the entirety of the assignment...must adhere to EST***
***No rate flexibility considered under any circumstances***
TM Help Desk Technician (2nd shift & weekends) to join Technical Operations Center Technician Support.
Responsibilities:Supporting our production fleet by providing technical support to ATM Field Service Technicians and driving high-availability for fleet of ATMs.Providing technical phone support for service technicians, as well as process control and management that will drive first time resolution and sustainable ATM performance in a 24x7x365 high availability production environmentThrough established ATM processes, the candidate will be required to troubleshoot issues and failures related to hardware, software, services, and network.
The ideal candidate will have:ssociates Degree in a Computer Science or Technology discipline; orTechnical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; orEquivalent work experience (e.g., at least 1 year in similar role) required.Must possess good interpersonal skills and is able to work well with end users.Excellent written and oral communication skills.ble to handle confidential matters judiciously.Good time management skills and able to prioritize.Must be able to work nights and weekends as needed.bility to understand the current state of ATMs to fully diagnose problems for resolutionct as a liaison between internal bank team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issuesProvide efficient productivity and superior quality service while working in a fast-paced environmentProvide basic troubleshooting and ask probing questions to assist clients and service vendors while on sitebility to work multiple systems simultaneouslyHandle internal/external reports and status updatesMonitor multiple email boxes and ensure accurate and precise responses within Service Level AgreementsFollow-up on open escalations to ensure smooth handling and accurate closureReason For Request:
***No rate flexibility considered under any circumstances***
TM Help Desk Technician (2nd shift & weekends) to join Technical Operations Center Technician Support.
Responsibilities:Supporting our production fleet by providing technical support to ATM Field Service Technicians and driving high-availability for fleet of ATMs.Providing technical phone support for service technicians, as well as process control and management that will drive first time resolution and sustainable ATM performance in a 24x7x365 high availability production environmentThrough established ATM processes, the candidate will be required to troubleshoot issues and failures related to hardware, software, services, and network.
The ideal candidate will have:ssociates Degree in a Computer Science or Technology discipline; orTechnical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; orEquivalent work experience (e.g., at least 1 year in similar role) required.Must possess good interpersonal skills and is able to work well with end users.Excellent written and oral communication skills.ble to handle confidential matters judiciously.Good time management skills and able to prioritize.Must be able to work nights and weekends as needed.bility to understand the current state of ATMs to fully diagnose problems for resolutionct as a liaison between internal bank team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issuesProvide efficient productivity and superior quality service while working in a fast-paced environmentProvide basic troubleshooting and ask probing questions to assist clients and service vendors while on sitebility to work multiple systems simultaneouslyHandle internal/external reports and status updatesMonitor multiple email boxes and ensure accurate and precise responses within Service Level AgreementsFollow-up on open escalations to ensure smooth handling and accurate closureReason For Request: