FlexShopper
Quality Assurance
FlexShopper, Boca Raton, Florida, us, 33481
Job Details
Job LocationBoca Raton - BOCA RATON, FL
Position TypeFull Time
Education Level2 Year Degree
Salary Range$18.00 - $21.00
Travel PercentageNone
Job ShiftAny
Job CategoryCustomer Service
Description
ResponsibilitiesTo support FlexShopper standards and establish goals for the development of staff as they pertain to call quality and control, while maintaining a positive working atmosphereThe Quality Assurance Analyst supports staff through consistent monitoring of calls and one-on-one coaching sessions.Help assist in reaching a goal of 700 -1000 or more calls scanned and documented on a monthly basis.This goal is achieved by examining and coaching agents from different areas within Customer Care, Collections and Order Management.Assist with the development, execute Quality Assurance training, and orient new staff members with departmental goals and required expectations (departmental scripting and scorecard)Assist department Team Leads/Supervisor(s) when needed and/or required.Qualifications
Qualifications
Call Center ExperienceGood command of written and verbal communicationSpanish a PlusAbility to work under pressure.Excellent communication and interpersonal skillsMS Office applications knowledge
Degrees: High School,Cert,GED,Trn,Exper
Additional Qualifications: Must have a minimum of 2 years customer service experience and well verse in computer knowledge. Good command of written and verbal communication. Ability to work under pressure. Experience preferred, Customer Relations Management (CRM) application, LiveVox , Freshdesk, and custom tailored software. Excellent communication and interpersonal skills. MS Office applications knowledge. Bilingual (English and Spanish) preferred.
Job LocationBoca Raton - BOCA RATON, FL
Position TypeFull Time
Education Level2 Year Degree
Salary Range$18.00 - $21.00
Travel PercentageNone
Job ShiftAny
Job CategoryCustomer Service
Description
ResponsibilitiesTo support FlexShopper standards and establish goals for the development of staff as they pertain to call quality and control, while maintaining a positive working atmosphereThe Quality Assurance Analyst supports staff through consistent monitoring of calls and one-on-one coaching sessions.Help assist in reaching a goal of 700 -1000 or more calls scanned and documented on a monthly basis.This goal is achieved by examining and coaching agents from different areas within Customer Care, Collections and Order Management.Assist with the development, execute Quality Assurance training, and orient new staff members with departmental goals and required expectations (departmental scripting and scorecard)Assist department Team Leads/Supervisor(s) when needed and/or required.Qualifications
Qualifications
Call Center ExperienceGood command of written and verbal communicationSpanish a PlusAbility to work under pressure.Excellent communication and interpersonal skillsMS Office applications knowledge
Degrees: High School,Cert,GED,Trn,Exper
Additional Qualifications: Must have a minimum of 2 years customer service experience and well verse in computer knowledge. Good command of written and verbal communication. Ability to work under pressure. Experience preferred, Customer Relations Management (CRM) application, LiveVox , Freshdesk, and custom tailored software. Excellent communication and interpersonal skills. MS Office applications knowledge. Bilingual (English and Spanish) preferred.