DDG
Technical Support Engineer
DDG, Houston, Texas, United States, 77246
About the job Technical Support Engineer
DDG Partners seeks Technical Support Engineer.
Job Duties:
* Develop and maintain technical expertise in assigned areas of product functionality.
* Demonstrate exceptional analytical, troubleshooting, and problem-solving expertise.
* Provide feature explanation and deliverability best practices.
* Manage customer expectations and the customer experience to maximize customer satisfaction.
* Actively maintain and participate in job-related training activities.
* Demonstrate the ability to research, document, and prioritise customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritising and managing time effectively in a fast-paced environment.
* Multitask and perform effectively .
Minimum Requirements: Bachelors degree, or foreign equivalent, in Computer Science, Engineering or closely related quantitative discipline and at least six (6) months of experience in job offered or related field.
A related technical degree required (Computer Science, Engineering).
Special Skill Requirements:
(1) Agile and Scrum Methodology;
(2) C#;
(3) Azure Dev Ops;
(4) SQL;
(5) HTML;
(6) Git;
(7) JavaScript.
Any suitable combination of education, training and/or experience is acceptable.
DDG Partners is an Equal Opportunity & Affirmative Action Employer.
Education, experience and criminal background checks will be conducted. Telecommuting is an option.
Note: Application must be from US residence.
DDG Partners seeks Technical Support Engineer.
Job Duties:
* Develop and maintain technical expertise in assigned areas of product functionality.
* Demonstrate exceptional analytical, troubleshooting, and problem-solving expertise.
* Provide feature explanation and deliverability best practices.
* Manage customer expectations and the customer experience to maximize customer satisfaction.
* Actively maintain and participate in job-related training activities.
* Demonstrate the ability to research, document, and prioritise customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritising and managing time effectively in a fast-paced environment.
* Multitask and perform effectively .
Minimum Requirements: Bachelors degree, or foreign equivalent, in Computer Science, Engineering or closely related quantitative discipline and at least six (6) months of experience in job offered or related field.
A related technical degree required (Computer Science, Engineering).
Special Skill Requirements:
(1) Agile and Scrum Methodology;
(2) C#;
(3) Azure Dev Ops;
(4) SQL;
(5) HTML;
(6) Git;
(7) JavaScript.
Any suitable combination of education, training and/or experience is acceptable.
DDG Partners is an Equal Opportunity & Affirmative Action Employer.
Education, experience and criminal background checks will be conducted. Telecommuting is an option.
Note: Application must be from US residence.