Senior Technical Support Engineer REMOTE

About the job Senior Technical Support Engineer REMOTEWhat You Will Be DoingWe are seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system-level expertise to resolve complex customer issues while being an active member of the team.What You Need for this PositionExcellent Customer Support skills, e.g. customer facing oral and written communications, managing hot customers, troubleshooting complex system problemsLinux/Unix triage skillsNetworking triage skills (networking, and networked storage technologies)Scripting (e.g. shells, Bash, Perl, Python)Expertise in Backup Applications (e.g. Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, Veeam)BA/BS in Computer Science or Technology preferred (or equivalent work experience)What's In It for You

3 weeks Vacation/PTO6 days of sick timeMedicalDentalVisionnon-matching 401k