State of Illinois
Enterprise Print Support Administrator (INFORMATION SYSTEMS ANALYST I, Opt S)
State of Illinois, Springfield, Illinois, us, 62777
Agency
: Department of Innovation and TechnologyPosting Date:
4/16/2024
Closing Date:
4/30/2024Salary:
$6,230 to $9,370 monthlyJob Type:
Salaried Full TimeCounty:
SangamonNumber of Vacancies:
1Plan/BU:
RC063
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
**Transcripts are required. Please upload a copy of your transcripts for consideration.**
Posting Identification Number
37103
Position Overview
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an Enterprise Print Support Administrator performing difficult and specialized professional and advisory functions in the Midrange Wintel Systems Administration & Support Unit for the Department of Innovation & Technology (DoIT). In this role you will maintain and manage infrastructure supporting the enterprise network printer environment. In addition, you will perform research, planning, administration and implementation of customer system accounts for appropriate security permissions and access to systems, applications, folders, and files. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!
As a State of Illinois employee, you receive a comprehensive benefits package including:Competitive Group Insurance benefits including health, life, dental and vision plansFlexible work schedules (when available and dependent upon position)10 -25 days of paid vacation time annually (10 days for first year of state employment)12 days of paid sick time annually which carryover year to year3 paid personal business days per year13-14 paid holidays per year dependent on election years12 weeks of paid parental leavePension plan through the State Employees Retirement SystemDeferred Compensation Program - voluntary supplemental retirement planOptional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibilityFor more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Essential Functions
40% Under general direction, serves as an Enterprise Print Support Administrator performing difficult and specialized professional and advisory functions in the Midrange Wintel Systems Administration & Support Unit for the Department of Innovation & Technology (DoIT):
Maintains and manages infrastructure supporting the enterprise network printer environmentDirects print server in cooperation with other software and hardware techniciansInstalls and updates printer drivers and printer configurations to ensures printers are accessible to appropriate customersCollaborates with technical staff on network, mainframe, and minicomputer print environment configurationsUtilizes SharePoint and Microsoft desktop packages, network communication concepts and principles, including network, routers, routing protocols, switches, firewalls, Virtual Private Network (VPN), Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP), and Windows Internet Name Service (WINS) in performance of duties20% Performs research, planning, administration and implementation of customer system accounts for appropriate security permissions and access to systems, applications, folders, and files:
Administers and manages customer system credentials for Microsoft Active DirectoryCreates agency customer accounts with appropriate permissions to file servers, printer servers, shared folders and applicationsGrants end users access to InternetModifies scripts and customer configurations to ensure appropriate system accessMoves and deletes accounts per agency and customer job requirementsUtilizes Microsoft Windows Server as well as Active Directory (AD) environments including the administration of file structures, user accounts, security groups, permissions and distributed file shares in performance of duties10% Performs professional advisory functions necessary for the access and security of agency and customer data:
Coordinates and works directly with customers and technical staff to create necessary file structures to support customer data requirementsMoves and copies data to support requirementsDevelops and runs scripts to support the movement of large amounts of dataInitiates appropriate security permissions to provide customer access to data as well as ensure the confidence of the data10% Provides diagnostics of hardware, software and operating system problems especially as it pertains to the maintenance of customer permissions to servers, folders, data, applications and printers:
Interviews and consults with customers concerning desirable changes and performs comprehensive studies and analyses of customer needs and objectivesCoordinates and works directly with customers and technicians to obtain resolve to system problemsResponds to calls regarding emergency issuesEssential Functions Continued
5% Performs extensive research, discovery and planning to initiate customer testing and production migration of domain directory services from Novell Directory Services and legacy Microsoft Active Directory to the enterprise Active Directory environment, Illinois.gov:
Coordinates and works directly with customers and technicians on the migration of personal computers, printers, customer accounts, and dataUtilizes complex and specialized software packages and scripts to facilitate migration of file and print services to ensure appropriate data structures and permissions are in placeCoordinates the decommission of legacy permissions, attributes and directories5% Performs administrative functions in support of monitoring, review, and assignment of work:
Utilizes specialized application software for tasking assignments to appropriate techniciansResearches and develops supporting technical documentation especially as it applies to customer accounts, credentials and permissions5% Keeps abreast of new developments in the Information Technology (IT) field:
Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and remain current on IT products, vendors, techniques and proceduresAttends demonstrations and exhibitions related to assigned operations5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above
Minimum Qualifications
Requires knowledge, skill, and mental development equivalent to completion of four (4) years college, with course work in computer science or directly related fieldsRequires one (1) year of professional experience in systems services or in a related Information Technology fieldSpecialized Skills
Requires one (1) year of professional experience in Microsoft Windows Server as well as Active Directory (AD) environments including the administration of file structures, user accounts, security groups, permissions and distributed file sharesRequires one (1) year of professional experience with Microsoft Active Directory and other directory structures including working knowledge of migration software and scripting languagesRequires one (1) year of professional experience in Network communication concepts and principles, including network, routers, routing protocols, switches, firewalls, VPN, DNS, DHCP, and WINSPreferred Qualifications
One (1) year of experience working with Microsoft Windows Server as well as Active Directory (AD) environments including the administration of file structures, user accounts, security groups, permissions and distributed file shares.One (1) year of experience working with Microsoft Active Directory and other directory structures including working knowledge of migration software and scripting languages.One (1) year of experience working with Network communication concepts and principles, including network, routers, routing protocols, switches, firewalls, VPN, DNS, DHCP, and WINS.Ability to analyze data logically and exercise sound judgment in defining and evaluating problems of an operational or procedural nature.Developed verbal and written communications skills to present technical information to others with clarity and precision.Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.Ability to coordinate, plan and complete multiple priorities.Working knowledge of network printing.Working knowledge of SharePoint and Microsoft desktop packages.Conditions of Employment
NOTE:
Applicants must possess the ability to meet
ALL
of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.
Requires the ability to verify identity.Requires employment authorization to accept permanent full-time position with State of Illinois.Requires the ability to pass a position specific, agency required background check.Requires self-disclosure of criminal history.Requires the ability to travel in performance of duties.Requires ability to work outside of normal business hours to meet deadlines.Requires use of agency-supplied equipment (cell phone, laptop, etc.).Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.Requires the ability to lift and carry objects or equipment weighing up to 30 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
The conditions of employment listed are incorporated and/or related to any duties included in the position description.
About the Agency
The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
Work Hours:
8:30am to 5:00pm M-FWork Location:
201 W Adams St, Springfield, Illinois, 62704-1874Agency Contact:
Elizabeth Bridges
elizabeth.bridges@illinois.gov
Posting Group:
Science, Technology, Engineering & Mathematics
This position DOES contain "Specialized Skills" (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the "Apply" button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
donotreply@SIL-P1.ns2cloud.comsystems@SIL-P1.ns2cloud.com
: Department of Innovation and TechnologyPosting Date:
4/16/2024
Closing Date:
4/30/2024Salary:
$6,230 to $9,370 monthlyJob Type:
Salaried Full TimeCounty:
SangamonNumber of Vacancies:
1Plan/BU:
RC063
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
**Transcripts are required. Please upload a copy of your transcripts for consideration.**
Posting Identification Number
37103
Position Overview
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an Enterprise Print Support Administrator performing difficult and specialized professional and advisory functions in the Midrange Wintel Systems Administration & Support Unit for the Department of Innovation & Technology (DoIT). In this role you will maintain and manage infrastructure supporting the enterprise network printer environment. In addition, you will perform research, planning, administration and implementation of customer system accounts for appropriate security permissions and access to systems, applications, folders, and files. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!
As a State of Illinois employee, you receive a comprehensive benefits package including:Competitive Group Insurance benefits including health, life, dental and vision plansFlexible work schedules (when available and dependent upon position)10 -25 days of paid vacation time annually (10 days for first year of state employment)12 days of paid sick time annually which carryover year to year3 paid personal business days per year13-14 paid holidays per year dependent on election years12 weeks of paid parental leavePension plan through the State Employees Retirement SystemDeferred Compensation Program - voluntary supplemental retirement planOptional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibilityFor more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Essential Functions
40% Under general direction, serves as an Enterprise Print Support Administrator performing difficult and specialized professional and advisory functions in the Midrange Wintel Systems Administration & Support Unit for the Department of Innovation & Technology (DoIT):
Maintains and manages infrastructure supporting the enterprise network printer environmentDirects print server in cooperation with other software and hardware techniciansInstalls and updates printer drivers and printer configurations to ensures printers are accessible to appropriate customersCollaborates with technical staff on network, mainframe, and minicomputer print environment configurationsUtilizes SharePoint and Microsoft desktop packages, network communication concepts and principles, including network, routers, routing protocols, switches, firewalls, Virtual Private Network (VPN), Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP), and Windows Internet Name Service (WINS) in performance of duties20% Performs research, planning, administration and implementation of customer system accounts for appropriate security permissions and access to systems, applications, folders, and files:
Administers and manages customer system credentials for Microsoft Active DirectoryCreates agency customer accounts with appropriate permissions to file servers, printer servers, shared folders and applicationsGrants end users access to InternetModifies scripts and customer configurations to ensure appropriate system accessMoves and deletes accounts per agency and customer job requirementsUtilizes Microsoft Windows Server as well as Active Directory (AD) environments including the administration of file structures, user accounts, security groups, permissions and distributed file shares in performance of duties10% Performs professional advisory functions necessary for the access and security of agency and customer data:
Coordinates and works directly with customers and technical staff to create necessary file structures to support customer data requirementsMoves and copies data to support requirementsDevelops and runs scripts to support the movement of large amounts of dataInitiates appropriate security permissions to provide customer access to data as well as ensure the confidence of the data10% Provides diagnostics of hardware, software and operating system problems especially as it pertains to the maintenance of customer permissions to servers, folders, data, applications and printers:
Interviews and consults with customers concerning desirable changes and performs comprehensive studies and analyses of customer needs and objectivesCoordinates and works directly with customers and technicians to obtain resolve to system problemsResponds to calls regarding emergency issuesEssential Functions Continued
5% Performs extensive research, discovery and planning to initiate customer testing and production migration of domain directory services from Novell Directory Services and legacy Microsoft Active Directory to the enterprise Active Directory environment, Illinois.gov:
Coordinates and works directly with customers and technicians on the migration of personal computers, printers, customer accounts, and dataUtilizes complex and specialized software packages and scripts to facilitate migration of file and print services to ensure appropriate data structures and permissions are in placeCoordinates the decommission of legacy permissions, attributes and directories5% Performs administrative functions in support of monitoring, review, and assignment of work:
Utilizes specialized application software for tasking assignments to appropriate techniciansResearches and develops supporting technical documentation especially as it applies to customer accounts, credentials and permissions5% Keeps abreast of new developments in the Information Technology (IT) field:
Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and remain current on IT products, vendors, techniques and proceduresAttends demonstrations and exhibitions related to assigned operations5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above
Minimum Qualifications
Requires knowledge, skill, and mental development equivalent to completion of four (4) years college, with course work in computer science or directly related fieldsRequires one (1) year of professional experience in systems services or in a related Information Technology fieldSpecialized Skills
Requires one (1) year of professional experience in Microsoft Windows Server as well as Active Directory (AD) environments including the administration of file structures, user accounts, security groups, permissions and distributed file sharesRequires one (1) year of professional experience with Microsoft Active Directory and other directory structures including working knowledge of migration software and scripting languagesRequires one (1) year of professional experience in Network communication concepts and principles, including network, routers, routing protocols, switches, firewalls, VPN, DNS, DHCP, and WINSPreferred Qualifications
One (1) year of experience working with Microsoft Windows Server as well as Active Directory (AD) environments including the administration of file structures, user accounts, security groups, permissions and distributed file shares.One (1) year of experience working with Microsoft Active Directory and other directory structures including working knowledge of migration software and scripting languages.One (1) year of experience working with Network communication concepts and principles, including network, routers, routing protocols, switches, firewalls, VPN, DNS, DHCP, and WINS.Ability to analyze data logically and exercise sound judgment in defining and evaluating problems of an operational or procedural nature.Developed verbal and written communications skills to present technical information to others with clarity and precision.Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.Ability to coordinate, plan and complete multiple priorities.Working knowledge of network printing.Working knowledge of SharePoint and Microsoft desktop packages.Conditions of Employment
NOTE:
Applicants must possess the ability to meet
ALL
of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.
Requires the ability to verify identity.Requires employment authorization to accept permanent full-time position with State of Illinois.Requires the ability to pass a position specific, agency required background check.Requires self-disclosure of criminal history.Requires the ability to travel in performance of duties.Requires ability to work outside of normal business hours to meet deadlines.Requires use of agency-supplied equipment (cell phone, laptop, etc.).Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.Requires the ability to lift and carry objects or equipment weighing up to 30 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
The conditions of employment listed are incorporated and/or related to any duties included in the position description.
About the Agency
The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
Work Hours:
8:30am to 5:00pm M-FWork Location:
201 W Adams St, Springfield, Illinois, 62704-1874Agency Contact:
Elizabeth Bridges
elizabeth.bridges@illinois.gov
Posting Group:
Science, Technology, Engineering & Mathematics
This position DOES contain "Specialized Skills" (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the "Apply" button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
donotreply@SIL-P1.ns2cloud.comsystems@SIL-P1.ns2cloud.com