Senior Business Data Analyst

Hey you! Want to work for one of the fastest growing SaaS companies in the world? We're building the next generation of learning software that companies like AWS, Netflix, Opentable and L'Oreal rely on to deliver training We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. So what are you waiting for? Apply today! Join 800+ global Docebians and change the way people learn. Are you ready to be a part of the learning revolution? About This Opportunity:As a Senior Business Data Analyst, you will be in a high visibility role with interactions across various levels of CX Management including at times, members of senior leadership. Analytical ingenuity and leadership, coupled with demonstrated cross-functional partnership, are critical skills for this role. Your primary focus will be on analysis of data using proper statistical analysis and implementing visual best practices to communicate your findings to help drive down customer churn, improve customer experience and support company growth.Responsibilities:Develop a strong understanding of business requirements, translate business results into meaningful metrics and recommendations aimed at improving performanceLeverage business acumen to understand large amounts of data to extract information, analyze it and turn into actionable business insights through BI and communicate key insights to users and key stakeholdersCreate and maintain dynamic dashboards and reports using advanced visualization tools, ensuring they meet the evolving needs of the business.Identify opportunities to enhance CX strategies through the collection and consolidation of data-driven analytics focused on reducing customer churn and improving customer experienceAct as a liaison between the data/BI/IT team and CX stakeholders. Facilitate these cross-functional projects to ensure data-driven approaches are fully integrated into the stakeholders strategy.Work closely with management to identify, prioritize and execute plans to improve the efficiency of metrics and reportingTranslate needs of customers into reporting solutions, with minimal guidance from managerExecute on high profile analysis and deliver data stories across business groupsDevelop and maintain Operational Dashboards and standard monthly and on demand reporting packages, sourced from internal CRM ToolsPresents accurate and meaningful performance metrics to senior leadership and provides strategic recommendationsRequirements:Strong ability to extract, prepare, manipulate and analyze large amounts of data to draw appropriate conclusionsExperience querying MS-SQL databases, experience with Snowflake is an assetStrong attention to Detail/Process with strategic thinking and planning skillsYou are motivated by goals, a self-starter, who likes to wear multiple hats. We are seeking a proven and driven team player who is looking to join a fast-paced, high growth, energetic and forward-thinking team.5+ years of experience in Data Analytics, with a proven track record in data management, analysis, and reporting.Advanced proficiency in BI tools (e.g., Tableau, Domo)Exceptional interpersonal and communication skills, with a proven track record of effectively presenting complex data to senior management and non-technical stakeholders.1+ year experience in SaaSBonus points for:Interest in growing your technical skills Previous Salesforce, Tableau, JiraSQL Server skills, including design & maintenance of SQL Server databases used to drive business projects / applicationsRelevant certifications in data analytics, business intelligence, or related fields are a plus.Ability to drive change and influence decision-making at all levels within the organization through data-driven insights.#LI-Hybrid>Benefits & Perks -Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you-Employee Share Purchase Plan-Career progression/internal mobility opportunities-Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)-WeWork partnership and "Work from Anywhere" programHybrid Office Model We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are "hybrid." We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee's needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview. About Docebo Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations (at) docebo.com. The e-mail should include a description of the requested accommodation and the position you're applying for or interested in.