University of Georgia
IT Systems Support Professional-Ento (Bugwood)
University of Georgia, Athens, Georgia, us, 30604
Posting Details
Posting Details
Posting Number S11455P
Working Title IT Systems Support Professional-Ento (Bugwood)
Department CAES-Entomology
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department
In 2018, The UGA Tifton Campus began a yearlong Centennial celebration with various events to commemorate its 100th anniversary of providing updated research to the community.
Research is done on a wide range of commodities, including cotton, peanuts, vegetables and turf grass, all of which make agriculture the No. 1 industry in Georgia.
In 2004, a teaching program was initiated and it has been growing ever since. College-level instruction on campus is aimed at undergraduate and graduate-degree level study.
College/Unit/Department website http://www.caes.uga.edu/campuses/tifton/departments/entomology.html
Posting Type External
Retirement Plan TRS or ORP
Employment Type Employee
Benefits Eligibility Benefits Eligible
Full/Part time Full Time
Work Schedule
Additional Schedule Information
Work schedule will be determined by supervisor
Advertised Salary $42,821 - $62,821 (Commensurate with Education, Experience and Training)
Posting Date 01/02/2024
Open until filled Yes
Closing Date
Proposed Starting Date 02/01/2024
Special Instructions to Applicants
This position is located in Tifton, GA, which is approximately 200 miles southwest of Athens, Georgia, 200 miles south of Atlanta, GA and approximately 70 miles north of the Florida line.
Location of Vacancy Tifton Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
Position Information
Classification Title IT Systems Support Professional
FLSA Exempt
FTE 1.00
Minimum Qualifications
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field with sufficient experience to show competence and innovation in server and system administration.Work experience implementing and supporting applications and databases on Amazon Web Services.Position Summary
This position is part of the Center for Invasive Species and Ecosystem Health at the University of Georgia - Tifton Campus (Bugwood). The Center for Invasive Species and Ecosystem Health develops, maintains and hosts a large number of digital tools and resources including web, smartphone, and database applications. The IT Systems Support Professional will have a working knowledge of Amazon Web Services as the platform for Center applications. Applications hosted by the Center use different server side technologies including Windows Server, Linux, ColdFusion, PHP, IIS, Apache, and NodeJS. While this is a diverse set of tools, this professional should be either familiar with their configuration or able to quickly learn how to setup, secure, monitor, recover, and troubleshoot system issues and bottleknecks. This position will also work with application programmers to ensure they are aware of and able to follow best practices for continuous deployment of applications and efficient use of system resources.
Knowledge, Skills, Abilities and/or Competencies
Strong analytical skills.Detail oriented and well organized.Ability to plan and manage time efficiently to meet deadlines.Effective oral and written communication skills.Ability to understand and explain complex procedures in writing or verbally.Strong ability to learn.Ability to follow instructions well.Ability to work well in a team environment and to lead the team to accomplish defined goals.
Physical Demands
Will sit at a computer most of the work day.
Is driving a responsibility of this position? Yes
Is this a Position of Trust? No
Does this position have operation, access, or control of financial resources? No
Does this position require a P-Card? No
Is having a P-Card an essential function of this position? No
Does this position have direct interaction or care of children under the age of 18 or direct patient care? No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the
UGA Credit Background Check website .
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the
UGA Background Check website .
Duties/Responsibilities
Duties/Responsibilities
Support infrastructure for applications providing mission critical services to external users
Update software and digital infrastructure to maximize system performance, security, and availability while minimizing costsWork with developers as they build digital applications to advise on workable solutions given capacity, benefits, limitations and costsAnalyze logs and setup alerts to monitor utilization of infrastructure capacity, identify potential performance bottlenecks and prevent development of issues that may lead to incidents of application downtime or degraded application performanceWork with developers to monitor and maintain workflows for continuous integration and continuous deployment of improvement to applicationsPercentage of time 60 Duties/Responsibilities
Planning and Documentation
Keep informed on changes and new services that can reduce costs and/or increase security, capacity or functionalityDevelop plans for improving infrastructure while minimizing downtime of applicationsPercentage of time 30 Duties/Responsibilities
Incident Response
Take action to resolve the immediate incident where mission critical applications experience performance or availability issuesPerform root cause analysis to determine the cause of the incidentWork with developers and center leadership to find workable solutions to prevent future incidentsOther duties as assigned
Percentage of time 10
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Joe LaForest
Recruitment Contact Email laforest@uga.edu
Recruitment Contact Phone
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Resume/CVList of References with Contact InformationOptional Documents
Cover Letter
Posting Details
Posting Number S11455P
Working Title IT Systems Support Professional-Ento (Bugwood)
Department CAES-Entomology
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department
In 2018, The UGA Tifton Campus began a yearlong Centennial celebration with various events to commemorate its 100th anniversary of providing updated research to the community.
Research is done on a wide range of commodities, including cotton, peanuts, vegetables and turf grass, all of which make agriculture the No. 1 industry in Georgia.
In 2004, a teaching program was initiated and it has been growing ever since. College-level instruction on campus is aimed at undergraduate and graduate-degree level study.
College/Unit/Department website http://www.caes.uga.edu/campuses/tifton/departments/entomology.html
Posting Type External
Retirement Plan TRS or ORP
Employment Type Employee
Benefits Eligibility Benefits Eligible
Full/Part time Full Time
Work Schedule
Additional Schedule Information
Work schedule will be determined by supervisor
Advertised Salary $42,821 - $62,821 (Commensurate with Education, Experience and Training)
Posting Date 01/02/2024
Open until filled Yes
Closing Date
Proposed Starting Date 02/01/2024
Special Instructions to Applicants
This position is located in Tifton, GA, which is approximately 200 miles southwest of Athens, Georgia, 200 miles south of Atlanta, GA and approximately 70 miles north of the Florida line.
Location of Vacancy Tifton Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
Position Information
Classification Title IT Systems Support Professional
FLSA Exempt
FTE 1.00
Minimum Qualifications
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field with sufficient experience to show competence and innovation in server and system administration.Work experience implementing and supporting applications and databases on Amazon Web Services.Position Summary
This position is part of the Center for Invasive Species and Ecosystem Health at the University of Georgia - Tifton Campus (Bugwood). The Center for Invasive Species and Ecosystem Health develops, maintains and hosts a large number of digital tools and resources including web, smartphone, and database applications. The IT Systems Support Professional will have a working knowledge of Amazon Web Services as the platform for Center applications. Applications hosted by the Center use different server side technologies including Windows Server, Linux, ColdFusion, PHP, IIS, Apache, and NodeJS. While this is a diverse set of tools, this professional should be either familiar with their configuration or able to quickly learn how to setup, secure, monitor, recover, and troubleshoot system issues and bottleknecks. This position will also work with application programmers to ensure they are aware of and able to follow best practices for continuous deployment of applications and efficient use of system resources.
Knowledge, Skills, Abilities and/or Competencies
Strong analytical skills.Detail oriented and well organized.Ability to plan and manage time efficiently to meet deadlines.Effective oral and written communication skills.Ability to understand and explain complex procedures in writing or verbally.Strong ability to learn.Ability to follow instructions well.Ability to work well in a team environment and to lead the team to accomplish defined goals.
Physical Demands
Will sit at a computer most of the work day.
Is driving a responsibility of this position? Yes
Is this a Position of Trust? No
Does this position have operation, access, or control of financial resources? No
Does this position require a P-Card? No
Is having a P-Card an essential function of this position? No
Does this position have direct interaction or care of children under the age of 18 or direct patient care? No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the
UGA Credit Background Check website .
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the
UGA Background Check website .
Duties/Responsibilities
Duties/Responsibilities
Support infrastructure for applications providing mission critical services to external users
Update software and digital infrastructure to maximize system performance, security, and availability while minimizing costsWork with developers as they build digital applications to advise on workable solutions given capacity, benefits, limitations and costsAnalyze logs and setup alerts to monitor utilization of infrastructure capacity, identify potential performance bottlenecks and prevent development of issues that may lead to incidents of application downtime or degraded application performanceWork with developers to monitor and maintain workflows for continuous integration and continuous deployment of improvement to applicationsPercentage of time 60 Duties/Responsibilities
Planning and Documentation
Keep informed on changes and new services that can reduce costs and/or increase security, capacity or functionalityDevelop plans for improving infrastructure while minimizing downtime of applicationsPercentage of time 30 Duties/Responsibilities
Incident Response
Take action to resolve the immediate incident where mission critical applications experience performance or availability issuesPerform root cause analysis to determine the cause of the incidentWork with developers and center leadership to find workable solutions to prevent future incidentsOther duties as assigned
Percentage of time 10
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Joe LaForest
Recruitment Contact Email laforest@uga.edu
Recruitment Contact Phone
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Resume/CVList of References with Contact InformationOptional Documents
Cover Letter