BiteHall
Assistant General Manager
BiteHall, Springfield, Massachusetts, us, 01119
DescriptionAssistant General Manager
Report to the General ManagerExemptEarn 65K-75K a year and quarterly bonus potential!Are you looking for a place that celebrates YOU for being YOU? Do you want to work with people that are fun and work as a team? Where you have the flexibility that you need? Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great Place to Work two years in a row! We offer competitive pay, scholarships, access to our discounts hub, and an amazing culture where we celebrate you for being YOU. Come and find out why our guests are packing our restaurants, and we are a Certified Great Place to Work!This role is a developmental role for our General Manager position.What we Offer:
A fun environment where we value and celebrate our family members!Flexible scheduling.Perks for ALL employees on DAY 1!
Free meals on working shifts, meal discounts, and savings on gift cardsFREE Employee Life Assistance Program services to ALL Smokey Bones employees, including a crisis helpline and three free counseling sessions.Discounts on 1000’s products and services, including pay-as-you-go plans, through free membership through the benefits hub.College scholarships for ALL Smokey Bones employees and their immediate family members with Bellevue UniversityMultiple health care plans to choose fromDentalVisionAccidentCritical IllnessLimited indemnity for diagnostic, hospital, prescription drugShort-term disability and long-term disabilityWhole LifeThe preferred legal plan includes numerous FREE legal services and up to a 70% reduction on representation.Patient planning & advocacy servicesOpportunities for career growth and development throughout the organization. We want to help you reach your fullest potential!
Additional Benefits offerings start for salaried and full-time employees with one year of service.About Smokey Bones:
Smokey Bones is a full-service restaurant delivering great barbecue, award-winning ribs, and good times in 63 locations across 16 states. Smokey Bones serves lunch and dinner and has a full bar featuring a variety of bourbons and whiskeys; a selection of domestic, import, and local craft beers; and signature, handcrafted cocktails. We offer a variety of meats that are slow-smoked, fire-grilled, and available for dine-in, pick-up, online ordering, or catering and delivery.Roles and Responsibilities:
Guest ExperienceCoaches teammates and managers on how to deliver an excellent guest experience.Coaches teammates and managers on anticipating, identifying, and resolving issues impacting the guest experience.Coaches teammates and managers on how actions impact the guest experience and how results indicate the level of guest service provided.Positively interacts and visits with guests and solicits feedback.Handles and follows up on guest concerns and escalates DO as necessaryEnsures the quality of all restaurant facilities throughout the region by aligning with the Director on priority needs, communicating with vendors, and supporting others in overseeing the repair or maintenance of the building, landscape, parking lot, equipment, seating, and technology.Operations Leadership:Models standards and expected behaviors for restaurant managers and teammates to follow.Models and teaches our values and culture in a manner that others understand.Models and facilitates training for all new menu items and restaurant standards changes.Writes schedules for staff and assists GM in manager schedulesCoaches managers and teammates on operational excellence, maintenance, and facilities.Motivates managers and teammates to improve performanceDelivers positive and constructive performance feedback to managers and teammates; aligns with the Director and HR on appropriate progressive disciplinary action when teammates are not meeting performance standards.Develops leadership skills in self and teammatesFinancial Performance:Supports GM and creates financial plans, communicates strategy to Management and Staff, and measures specific goalsAchieve Company-accepted inventory level, sales growth, and guest satisfaction.Assists with forecasting accurate labor percentages weeklyMaintains budget for restaurant and ensures profitabilityCommunicates areas of performance needing improvement to meet business plan goalsReviews sales and trends and initiates programs to grow the businessConducts various administrative duties supporting restaurant operations as it pertains to managers and teammates and in compliance with local, state, and federal laws.Requirements
The RIGHT person needs the following experience and qualities:Previous Restaurant Manager Experience (Experience must be in a full-service restaurant with a full bar.)Computer knowledge (Excel, Windows, POS, etc.)Results-driven, trustworthy and team-orientedAbility to engage and develop team members and coach in adherence to our company policiesMust be passionate about the hospitality industry and focused on creating amazing guest and employee experiences.Must be able to stand for 10 hours and lift 50 lbs.Proven knowledge and results with growing a team and cultivating talent, as well as business acumen and knowledge with managing a multi-million-dollar restaurant businessPre-Employment Screening Required Post Offer. Including but not limited to drug tests, criminal background checks, and verifiable employment references.
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Report to the General ManagerExemptEarn 65K-75K a year and quarterly bonus potential!Are you looking for a place that celebrates YOU for being YOU? Do you want to work with people that are fun and work as a team? Where you have the flexibility that you need? Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great Place to Work two years in a row! We offer competitive pay, scholarships, access to our discounts hub, and an amazing culture where we celebrate you for being YOU. Come and find out why our guests are packing our restaurants, and we are a Certified Great Place to Work!This role is a developmental role for our General Manager position.What we Offer:
A fun environment where we value and celebrate our family members!Flexible scheduling.Perks for ALL employees on DAY 1!
Free meals on working shifts, meal discounts, and savings on gift cardsFREE Employee Life Assistance Program services to ALL Smokey Bones employees, including a crisis helpline and three free counseling sessions.Discounts on 1000’s products and services, including pay-as-you-go plans, through free membership through the benefits hub.College scholarships for ALL Smokey Bones employees and their immediate family members with Bellevue UniversityMultiple health care plans to choose fromDentalVisionAccidentCritical IllnessLimited indemnity for diagnostic, hospital, prescription drugShort-term disability and long-term disabilityWhole LifeThe preferred legal plan includes numerous FREE legal services and up to a 70% reduction on representation.Patient planning & advocacy servicesOpportunities for career growth and development throughout the organization. We want to help you reach your fullest potential!
Additional Benefits offerings start for salaried and full-time employees with one year of service.About Smokey Bones:
Smokey Bones is a full-service restaurant delivering great barbecue, award-winning ribs, and good times in 63 locations across 16 states. Smokey Bones serves lunch and dinner and has a full bar featuring a variety of bourbons and whiskeys; a selection of domestic, import, and local craft beers; and signature, handcrafted cocktails. We offer a variety of meats that are slow-smoked, fire-grilled, and available for dine-in, pick-up, online ordering, or catering and delivery.Roles and Responsibilities:
Guest ExperienceCoaches teammates and managers on how to deliver an excellent guest experience.Coaches teammates and managers on anticipating, identifying, and resolving issues impacting the guest experience.Coaches teammates and managers on how actions impact the guest experience and how results indicate the level of guest service provided.Positively interacts and visits with guests and solicits feedback.Handles and follows up on guest concerns and escalates DO as necessaryEnsures the quality of all restaurant facilities throughout the region by aligning with the Director on priority needs, communicating with vendors, and supporting others in overseeing the repair or maintenance of the building, landscape, parking lot, equipment, seating, and technology.Operations Leadership:Models standards and expected behaviors for restaurant managers and teammates to follow.Models and teaches our values and culture in a manner that others understand.Models and facilitates training for all new menu items and restaurant standards changes.Writes schedules for staff and assists GM in manager schedulesCoaches managers and teammates on operational excellence, maintenance, and facilities.Motivates managers and teammates to improve performanceDelivers positive and constructive performance feedback to managers and teammates; aligns with the Director and HR on appropriate progressive disciplinary action when teammates are not meeting performance standards.Develops leadership skills in self and teammatesFinancial Performance:Supports GM and creates financial plans, communicates strategy to Management and Staff, and measures specific goalsAchieve Company-accepted inventory level, sales growth, and guest satisfaction.Assists with forecasting accurate labor percentages weeklyMaintains budget for restaurant and ensures profitabilityCommunicates areas of performance needing improvement to meet business plan goalsReviews sales and trends and initiates programs to grow the businessConducts various administrative duties supporting restaurant operations as it pertains to managers and teammates and in compliance with local, state, and federal laws.Requirements
The RIGHT person needs the following experience and qualities:Previous Restaurant Manager Experience (Experience must be in a full-service restaurant with a full bar.)Computer knowledge (Excel, Windows, POS, etc.)Results-driven, trustworthy and team-orientedAbility to engage and develop team members and coach in adherence to our company policiesMust be passionate about the hospitality industry and focused on creating amazing guest and employee experiences.Must be able to stand for 10 hours and lift 50 lbs.Proven knowledge and results with growing a team and cultivating talent, as well as business acumen and knowledge with managing a multi-million-dollar restaurant businessPre-Employment Screening Required Post Offer. Including but not limited to drug tests, criminal background checks, and verifiable employment references.
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