End User Support Services Specialist

A financial firm is seeking an End User Support Services Specialist to join their team in New York, NY.Compensation: $80-90kResponsibilities: Strong experience working within 2nd line desktop support teams across multiple geographical locations Good technical knowledge of supporting, deploying and managing Microsoft desktop operating systems, desktop applications and monitoring/management tools preferably in a Citrix VDI environment Network troubleshooting skills and knowledge (intermediate) Experience of application discovery, analysis, and packaging Strong knowledge of Active Directory domain services, group policy and account management tooling Strong knowledge of mobile communications, remote working technologies, desktop/video telephony services, unified communications and collaboration tools Experience supporting videoconferencing systems and training staff to use the same Ability to collaborate effectively with others to drive forward the key objectives of the team and the wider corporate goals Strong stakeholder management skills Experience with VIP support Documentation and report writing skills (to both technical and business audiences) Have excellent time management and organizational skills Solid knowledge of ITIL framework (Incident, Problem, Change and Request processes). Experience with access management on sensitive business systems Experience working within a regulated environment with strong Risk based controls and business processesQualifications Bachelor's degree or equivalent professional qualifications. Proven career managing and developing Desktop Support services in mission critical environments. Be able to demonstrate strong leadership qualities Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business Able to manage complex workloads of technical and administrative tasks while managing customer and stakeholder expectations Strong team working skills, both as a contributor and facilitator Have the ability to influence decisions Ability to communicate complex technical issues to different levels of management Proactive individual who can take the lead in engaging with the business stakeholders Self-motivated to exceed management expectations and objectives Demonstrate strong technical, analytical, and problem-solving skills Able to manage their time effectively and prioritize their own and their team's workload to meet changing demands from the business A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels Able to learn and teach new technologies and systems quickly in a rapidly changing environmentDesired Experience of working in highly secure and complex environments. Some scripting experience Knowledge and experience of the following products: Liquidware suite (FlexApp and ProfileUnity) SCCM OSD and Task Sequences Automation experience using PowerShell Citrix Virtual Desktop and management suite Vcenter Office 365 / Exchange Online / AzureAD Webex Microsoft Intune23-02269 #LI-DK1