Jones Lang LaSalle IP, Inc.
Systems Support Analyst
Jones Lang LaSalle IP, Inc., Chicago, Illinois, United States, 60290
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
The Systems Support Analyst is part of the Systems and Security team, responsible for providing end-user support, configuring client portals and SharePoint sites, managing system access, and resolving basic technical and business-related problems. Desired skills include systems administration, experience with Microsoft 365 applications, work management tools, and strong analytical and communication skills. The role requires self-motivation, the ability to work independently, and maintaining relationships with clients.
What your day-to-day will look like:Provide timely resolution to end-user support requests and adhere to defined service levels and escalation policies.Collaborate in initiatives to improve services and processes.Customize client portals and SharePoint sites according to business requirements.Administer system access control.Configure data collection forms, lists, surveys, and trackers.Acquire functional and technical knowledge of applications to address technical and business-related issues through feedback, training, and other growth opportunities.Engage in project and system implementations.Utilize the work management system effectively to track and document service requests and project tasks.Establish and maintain relationships with both internal and external clients.Communicate challenges and successes to team members in a clear and efficient manner.Required Skills and Experience:
Associate degree and/or 2 years of relevant experience.Demonstrates strong analytical and problem-solving abilities, along with excellent communication and customer service skills.Self-motivated, with the ability to prioritize tasks and work independently.Possesses robust technical skills and adapts quickly to learn new applications and technology.Desired or preferred experience and technical skills:
Proficient in Systems Administration and/or group-based Access Management, utilizing tools such as JLL Application "Technology Access Tool (TAT)" or similar.Experienced in working with Microsoft 365 applications, including SharePoint, Lists, Teams, Planner, PowerApps, and/or Power Automate.Familiarity with Workfront, Smartsheet, or similar work management tools.Prior experience as a member of a technical or business support team.Experience with data collection, processing, reporting, and/or analysis.**Open to and will consider any geographical location in contiguous 48 states if
the right candidate.
Estimated compensation for this position is:
51,000.00 - 70,000.00 USD per year
The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
Remote -Chicago, IL
Job Tags:
Adaptability, Analytical Thinking, Business, Communication, Customer Service, Data Compilation, End Users, End User Support, External Clients, Group Problem Solving, Management Reporting, Microsoft Applications, Microsoft Office, Microsoft SharePoint, Prioritization, Relationship Building, Self Motivation, System Administration, Systems Support, Teamwork, Working Independently
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysFlexible and Remote Work Arrangements may be available
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
The Systems Support Analyst is part of the Systems and Security team, responsible for providing end-user support, configuring client portals and SharePoint sites, managing system access, and resolving basic technical and business-related problems. Desired skills include systems administration, experience with Microsoft 365 applications, work management tools, and strong analytical and communication skills. The role requires self-motivation, the ability to work independently, and maintaining relationships with clients.
What your day-to-day will look like:Provide timely resolution to end-user support requests and adhere to defined service levels and escalation policies.Collaborate in initiatives to improve services and processes.Customize client portals and SharePoint sites according to business requirements.Administer system access control.Configure data collection forms, lists, surveys, and trackers.Acquire functional and technical knowledge of applications to address technical and business-related issues through feedback, training, and other growth opportunities.Engage in project and system implementations.Utilize the work management system effectively to track and document service requests and project tasks.Establish and maintain relationships with both internal and external clients.Communicate challenges and successes to team members in a clear and efficient manner.Required Skills and Experience:
Associate degree and/or 2 years of relevant experience.Demonstrates strong analytical and problem-solving abilities, along with excellent communication and customer service skills.Self-motivated, with the ability to prioritize tasks and work independently.Possesses robust technical skills and adapts quickly to learn new applications and technology.Desired or preferred experience and technical skills:
Proficient in Systems Administration and/or group-based Access Management, utilizing tools such as JLL Application "Technology Access Tool (TAT)" or similar.Experienced in working with Microsoft 365 applications, including SharePoint, Lists, Teams, Planner, PowerApps, and/or Power Automate.Familiarity with Workfront, Smartsheet, or similar work management tools.Prior experience as a member of a technical or business support team.Experience with data collection, processing, reporting, and/or analysis.**Open to and will consider any geographical location in contiguous 48 states if
the right candidate.
Estimated compensation for this position is:
51,000.00 - 70,000.00 USD per year
The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
Remote -Chicago, IL
Job Tags:
Adaptability, Analytical Thinking, Business, Communication, Customer Service, Data Compilation, End Users, End User Support, External Clients, Group Problem Solving, Management Reporting, Microsoft Applications, Microsoft Office, Microsoft SharePoint, Prioritization, Relationship Building, Self Motivation, System Administration, Systems Support, Teamwork, Working Independently
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysFlexible and Remote Work Arrangements may be available
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.