Institute of Inspection , Cleaning and Restoration Certification
Customer Collections Assistant On Site
Institute of Inspection , Cleaning and Restoration Certification, Clearwater, Florida, United States, 34623
Benefits:Competitive salaryDental insuranceHealth insurancePaid time offVision insuranceMake outbound and take inbound calls from customers.Assists the Collections department in reaching customers as Insurance companies and ensuring that the calls are turned over to the correct terminals for resolution.Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.Manage assigned accountsCollaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.Offer feedback and recommendations on any process improvements or training material
Requirements:
2+ year of Collections experienceStrong attention to detailResolution minded, ability to handle hard conversations with respect and courtesyStandard computer skillsOffice skills - Excel, Word
Compensation: $18.00 - $20.00 per hour
The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries. The IICRC, originally named the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), was founded in 1972 by Ed York. Since starting in 1972, the IICRC has evolved into a global organization with more than 49,000 active Certified Technicians and more than 6,500 Certified Firms around the world.
The IICRC is managed by its Board of Directors, which is composed of 15 industry leaders elected by the IICRC's Shareholders. The Board of Directors' function is to represent the various interests of the applicants while leading the direction of the organization. The Board of Directors meets four times per year and is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry.
Requirements:
2+ year of Collections experienceStrong attention to detailResolution minded, ability to handle hard conversations with respect and courtesyStandard computer skillsOffice skills - Excel, Word
Compensation: $18.00 - $20.00 per hour
The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries. The IICRC, originally named the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), was founded in 1972 by Ed York. Since starting in 1972, the IICRC has evolved into a global organization with more than 49,000 active Certified Technicians and more than 6,500 Certified Firms around the world.
The IICRC is managed by its Board of Directors, which is composed of 15 industry leaders elected by the IICRC's Shareholders. The Board of Directors' function is to represent the various interests of the applicants while leading the direction of the organization. The Board of Directors meets four times per year and is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry.