Kinettix
Desktop Support Technician - Irving, TX
Kinettix, Irving, Texas, United States, 75084
Job Description:
Job Title:
1099 Independent Contractor
Contract Length:
2-3 Months
Locations:
Enon, OH and Irving, TX
Technical Skills:Troubleshooting and support experience with Windows Client and Outlook Client issuesGeneral knowledge of email systems, specifically Office 365 Exchange OnlineTroubleshooting skills for client connectivity, networking, and securityProficient problem solver with excellent listening skillsComfortable working as part of a teamCustomer Service Skills:
Shows respect and empathy to end usersProficient problem solver with the ability to anticipate end-user needsManages time effectively and works collaboratively in a team settingAdditional Requirements:
Contract duration should span over 2 months.Client will designate 1 point of contact in Enon and 1 in Irving for escalation purposes.End users will include both onsite and shipping individuals, with an estimated 50/50 split.Contractor will assist users with receiving and return instructions.Specific setup requirements include:
Enon, OH: 550 on-premise devices, 140 Surface 7-11 autopilot setup,Irving Texas: 350 Surface 7-11 autopilot setup and 900 HP 640 G10 autopilot setup.
Setup times for each device:
Hands-on time: 20 minutes.Unattended time for Carbon Black sync: 3-4 hours.
Resource Estimates:
Enon, OH: 2 resources for 5 weeks, averaging 30 devices per day.Irving, TX: 2 resources for 8 weeks, averaging 30 devices per day.
Required Skills:• Connectivity• Estimates• Escalation• Shipping• Instructions• Networking• Troubleshooting• Security• Windows• Email• Customer Service
Job Title:
1099 Independent Contractor
Contract Length:
2-3 Months
Locations:
Enon, OH and Irving, TX
Technical Skills:Troubleshooting and support experience with Windows Client and Outlook Client issuesGeneral knowledge of email systems, specifically Office 365 Exchange OnlineTroubleshooting skills for client connectivity, networking, and securityProficient problem solver with excellent listening skillsComfortable working as part of a teamCustomer Service Skills:
Shows respect and empathy to end usersProficient problem solver with the ability to anticipate end-user needsManages time effectively and works collaboratively in a team settingAdditional Requirements:
Contract duration should span over 2 months.Client will designate 1 point of contact in Enon and 1 in Irving for escalation purposes.End users will include both onsite and shipping individuals, with an estimated 50/50 split.Contractor will assist users with receiving and return instructions.Specific setup requirements include:
Enon, OH: 550 on-premise devices, 140 Surface 7-11 autopilot setup,Irving Texas: 350 Surface 7-11 autopilot setup and 900 HP 640 G10 autopilot setup.
Setup times for each device:
Hands-on time: 20 minutes.Unattended time for Carbon Black sync: 3-4 hours.
Resource Estimates:
Enon, OH: 2 resources for 5 weeks, averaging 30 devices per day.Irving, TX: 2 resources for 8 weeks, averaging 30 devices per day.
Required Skills:• Connectivity• Estimates• Escalation• Shipping• Instructions• Networking• Troubleshooting• Security• Windows• Email• Customer Service