Highbridge Consulting LLC
Desktop support Technician
Highbridge Consulting LLC, Chicago, Illinois, United States, 60290
THIS ROLE IS 100% ONSITE
The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.
Specific responsibilities include:
Provide technical support for users of desktop hardware and software; users can be in remote locationsTroubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reportingTroubleshoot printers and copier interfacesTrack and resolve incidents and requests in an incident management systemPerform a variety of support activities including inventory and coordination with outside technology vendorsWork overtime hours, weekend hours and on-call hours as required
Skills & experience required:
Bachelor's degree preferredTwo-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptopsStrong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systemsProficiency in troubleshooting desktop computer issues, both hardware and softwareExperience with supporting mobile devicesIn addition, the ideal candidate will be or have
Excellent customer services skillsExcellent communication skillsTeam player attitude
The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.
Specific responsibilities include:
Provide technical support for users of desktop hardware and software; users can be in remote locationsTroubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reportingTroubleshoot printers and copier interfacesTrack and resolve incidents and requests in an incident management systemPerform a variety of support activities including inventory and coordination with outside technology vendorsWork overtime hours, weekend hours and on-call hours as required
Skills & experience required:
Bachelor's degree preferredTwo-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptopsStrong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systemsProficiency in troubleshooting desktop computer issues, both hardware and softwareExperience with supporting mobile devicesIn addition, the ideal candidate will be or have
Excellent customer services skillsExcellent communication skillsTeam player attitude