Senior Business Analyst

Description:Our client is looking for a Senior Business Analyst with airline experience. The program this person will be supporting is focused on the airline reservation system, which is key knowledge that will be necessary for success in this role. Additionally, knowledge about HOT files and ECR files would be a very big nice to have for this candidate.OVERVIEW/SUMMARYSupports development and implementation of solutions to improve processes for below-the-wing activities and airport tools. Successful candidates will work collaboratively across the organization, including the operational teams in the field, to ensure project and initiatives are executable for frontline teams. This role includes experiences across the ramp airport journey, including planeside, transfer and sortation of bags, and during IRROPs scenarios.ESSENTIAL DUTIES AND RESPONSIBILITIESCollaboratively support key projects that improve the employee experience and drive customer satisfaction within the airport experienceDesign and deliver solutions that bring an innovative approach and consider practical limitationsManage project timeline and budget commitments effectivelySupport testing strategy for new processes and toolsKeep leadership informed of project health through regular status updates and contribute in the development of executive level presentationsRegularly spend time in the field to gauge operational needs and build relationships with AO leaders to ensure priorities are appropriately alignedCollaborate with training, change management, and communications teams to develop and deploy informative and actionable materials to support project updates and deploymentsTRAVEL:International travel requiredKNOWLEDGE:Airport OperationsSKILLS/ ABILITIES:Required:Strong verbal and written communication skillsMicrosoft Office and analytical skillsDemonstrate agility managing through ambiguity and be adaptable in the face of changeStrong business acumenPreferred:Demonstrated project planning and executionEDUCATION AND/OR BACKGROUND:Required:Bachelor's Degree or equivalent work experienceEXPERIENCE:Required:2+ years of airlines operations experience and/or project management experience6+ years of business analysis experience2+ years of reservation system experienceEducation: Bachelors DegreeAdditional client information: