Pro Caliber Bend
Service Writer
Pro Caliber Bend, Bend, Oregon, United States, 97707
At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.Dick Hannah Dealerships. Believe in nice.Pay:
Average annual salary $45,000-$70,000Paid Time Off:
We believe a healthy work life balance is crucial to an individual’s success, which is why we are proud to offer some of the most competitive PTO compensation in the industry. All new regular full-time employees begin accruing 4 hours of PTO per pay period and increases after your first year. Part-Time employees will accrue PTO at an hourly rate of .046 regardless of tenure.Benefits:
Hannah Motor Company offers a variety of health insurance benefit options for employees and their families. Available benefit options include medical, dental, vision, Health Savings account, Flexible Spending account, basic and voluntary life insurance, and short- & long-term disability. Benefit eligibility begins the first of the month following 60 days of full-time employment subject to the terms of the applicable benefit plan.
Additionally, the Company offers a competitive 401k plan to assist employees with future retirement and financial planning.Paid Holidays:
Hannah Motor Company offers 5 paid holidays per year to Service Writer subject to completion of the introductory period and other eligibility requirements as per company policy.Responsibilities
Greets customers in a timely, friendly manner and obtains vehicle information.Writes up customers’ vehicle problems accurately and clearly on repair order.Refers to service history, inspects vehicle, and recommends additional needed service.Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.Provides a complete and accurate written cost estimate for labor and parts.Establishes "promised time." Checks with team foreman, if necessary.Obtains customer's signature on repair order; provides customer with a copy.Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.Explains completed work and all charges to customers.Cashiers for customers including balance till dailyMaintains high customer satisfaction standards.Handles telephone inquiries regarding appointments and work in process.Maintains a professional appearance.Install seat covers and floor mats while the vehicle is in the service drive.Drive the vehicles to and from the service lane, service stalls and parking lot as needed.Qualifications
Excellent communication skills (including listening, speaking).Ability to read, speak and understand English.Ability to interpret a variety of instructions furnished in written, oral, or schedule form.Ability to multitask.Ability to work alone, self motivate and manage one’s own time.Physical ability to use computer hardware/software.Team player with a positive attitudeComputer literate (MS Word, Advanced Excel, Outlook,)Organized and extremely detail-orientedAbility to prioritizeDeadline-orientedResearch skillsGeneral math skillsBasic knowledge of dealership operations and/or office/clerical experience.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Average annual salary $45,000-$70,000Paid Time Off:
We believe a healthy work life balance is crucial to an individual’s success, which is why we are proud to offer some of the most competitive PTO compensation in the industry. All new regular full-time employees begin accruing 4 hours of PTO per pay period and increases after your first year. Part-Time employees will accrue PTO at an hourly rate of .046 regardless of tenure.Benefits:
Hannah Motor Company offers a variety of health insurance benefit options for employees and their families. Available benefit options include medical, dental, vision, Health Savings account, Flexible Spending account, basic and voluntary life insurance, and short- & long-term disability. Benefit eligibility begins the first of the month following 60 days of full-time employment subject to the terms of the applicable benefit plan.
Additionally, the Company offers a competitive 401k plan to assist employees with future retirement and financial planning.Paid Holidays:
Hannah Motor Company offers 5 paid holidays per year to Service Writer subject to completion of the introductory period and other eligibility requirements as per company policy.Responsibilities
Greets customers in a timely, friendly manner and obtains vehicle information.Writes up customers’ vehicle problems accurately and clearly on repair order.Refers to service history, inspects vehicle, and recommends additional needed service.Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.Provides a complete and accurate written cost estimate for labor and parts.Establishes "promised time." Checks with team foreman, if necessary.Obtains customer's signature on repair order; provides customer with a copy.Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.Explains completed work and all charges to customers.Cashiers for customers including balance till dailyMaintains high customer satisfaction standards.Handles telephone inquiries regarding appointments and work in process.Maintains a professional appearance.Install seat covers and floor mats while the vehicle is in the service drive.Drive the vehicles to and from the service lane, service stalls and parking lot as needed.Qualifications
Excellent communication skills (including listening, speaking).Ability to read, speak and understand English.Ability to interpret a variety of instructions furnished in written, oral, or schedule form.Ability to multitask.Ability to work alone, self motivate and manage one’s own time.Physical ability to use computer hardware/software.Team player with a positive attitudeComputer literate (MS Word, Advanced Excel, Outlook,)Organized and extremely detail-orientedAbility to prioritizeDeadline-orientedResearch skillsGeneral math skillsBasic knowledge of dealership operations and/or office/clerical experience.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.