Tandem
IT Technician II - Endpoint Systems
Tandem, San Diego, California, United States, 92189
This is an onsite position, 4 days onsite, 1 day remote. The work schedule is: M-F 6:30a - 3p PST.
GROW WITH US:
Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take a "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.
STAY AWESOME:
Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We're also so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more attandemdiabetes.com.
A DAY IN THE LIFE:
Provides day-to-day technical support for internal desktop systems, software, and hardware. Installs, configures, and troubleshoots end user workstations. This role assists with planning, installation, monitoring, testing, and servicing of various IT endpoint systems.
Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstation hardware, software, networked peripheral devices, and software products.Assists Service Desk team members to configure workstations and equipment for new hires.Provides in-person and remote assistance to end users for both Windows and Mac operating systems, including laboratory test systems, network printers, and audio/visual equipment.Works directly with Service Desk team members to resolve escalated and complex systems issues.Provides support for A/V equipment, eFax, and VPN functionality.Documents common problems and fixes for knowledge base.Manages workstation inventory, including E-Wasting, Repairing, Refurbishing, and purchasing new workstations.Support after hours On-Call RotationAssists in developing and producing documentation for standard processes and more complex applications.Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.Other responsibilities as assigned.YOU'RE AWESOME AT :
B.S. in computer science or an equivalent combination of education and applicable job experience.3+ years hands on experience with PC workstations and servers in a medium LAN/WAN environment.Hands-on PC and Network hardware configuration and troubleshooting experience.Experienced with configuration and support of Windows operating systems.Technical knowledge of network and PC hardware.Ability to identify and troubleshoot network connectivity.Ability to identify software issues and install and configure various pieces of software.Working technical knowledge of current network protocols, operating systems, and standards.Ability to operate tools, components, and peripheral accessories.Ability to read and understand technical manuals, procedural documentation, and OEM guides.Ability to conduct research into PC issues and products as required.Ability to present ideas in user-friendly language.Strong customer-service orientation.Skilled at presenting information in a clear, concise manner to all levels within the department.Skilled at contributing on a consistent basis to team initiatives in a thorough and timely manner.Ability to react to changing situations in a timely, calm, and confident manner.
WHAT'S IN IT FOR YOU?
In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire forward-thinking achievers to join our workforce; we reward, develop, and retain them too. Just one of the many reasons of how we #StayAwesome! To learn more about our culture and benefits please visit https://www.tandemdiabetes.com/careers.
BE YOU, WITH US!
Tandem is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.
COMPENSATION & BENEFITS:
The starting base pay range for this position is $21.63 - $31.25 per hour. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate's location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus, equity, and a robust benefits package.
Tandem offers health care benefits such as medical, dental, vision, health savings accounts and flexible saving accounts. You'll also receive 10 paid holidays per year, a minimum of 20 days of paid time off (starting in year 1) and have access to a 401k plan with company match. Learn more about Tandem's benefits here!
YOU SHOULD KNOW:
Potential new employees must successfully complete a drug screen (excludes marijuana) and background check which includes criminal search, education certification and employment verification prior to hire.
REFERRALS:
We love a good referral! If you know someone that would be a great fit for this position, please share!
If you are applying for this job and live in California, please read Tandem's CCPA Notice:
https://www.tandemdiabetes.com/careers/california-consumer-privacy-act-notice-for-job-applicants.
APPLICATION DEADLINE:
The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.
#LI-Onsite
SPONSORSHIP:
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
GROW WITH US:
Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take a "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.
STAY AWESOME:
Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We're also so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more attandemdiabetes.com.
A DAY IN THE LIFE:
Provides day-to-day technical support for internal desktop systems, software, and hardware. Installs, configures, and troubleshoots end user workstations. This role assists with planning, installation, monitoring, testing, and servicing of various IT endpoint systems.
Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstation hardware, software, networked peripheral devices, and software products.Assists Service Desk team members to configure workstations and equipment for new hires.Provides in-person and remote assistance to end users for both Windows and Mac operating systems, including laboratory test systems, network printers, and audio/visual equipment.Works directly with Service Desk team members to resolve escalated and complex systems issues.Provides support for A/V equipment, eFax, and VPN functionality.Documents common problems and fixes for knowledge base.Manages workstation inventory, including E-Wasting, Repairing, Refurbishing, and purchasing new workstations.Support after hours On-Call RotationAssists in developing and producing documentation for standard processes and more complex applications.Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.Other responsibilities as assigned.YOU'RE AWESOME AT :
B.S. in computer science or an equivalent combination of education and applicable job experience.3+ years hands on experience with PC workstations and servers in a medium LAN/WAN environment.Hands-on PC and Network hardware configuration and troubleshooting experience.Experienced with configuration and support of Windows operating systems.Technical knowledge of network and PC hardware.Ability to identify and troubleshoot network connectivity.Ability to identify software issues and install and configure various pieces of software.Working technical knowledge of current network protocols, operating systems, and standards.Ability to operate tools, components, and peripheral accessories.Ability to read and understand technical manuals, procedural documentation, and OEM guides.Ability to conduct research into PC issues and products as required.Ability to present ideas in user-friendly language.Strong customer-service orientation.Skilled at presenting information in a clear, concise manner to all levels within the department.Skilled at contributing on a consistent basis to team initiatives in a thorough and timely manner.Ability to react to changing situations in a timely, calm, and confident manner.
WHAT'S IN IT FOR YOU?
In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire forward-thinking achievers to join our workforce; we reward, develop, and retain them too. Just one of the many reasons of how we #StayAwesome! To learn more about our culture and benefits please visit https://www.tandemdiabetes.com/careers.
BE YOU, WITH US!
Tandem is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.
COMPENSATION & BENEFITS:
The starting base pay range for this position is $21.63 - $31.25 per hour. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate's location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus, equity, and a robust benefits package.
Tandem offers health care benefits such as medical, dental, vision, health savings accounts and flexible saving accounts. You'll also receive 10 paid holidays per year, a minimum of 20 days of paid time off (starting in year 1) and have access to a 401k plan with company match. Learn more about Tandem's benefits here!
YOU SHOULD KNOW:
Potential new employees must successfully complete a drug screen (excludes marijuana) and background check which includes criminal search, education certification and employment verification prior to hire.
REFERRALS:
We love a good referral! If you know someone that would be a great fit for this position, please share!
If you are applying for this job and live in California, please read Tandem's CCPA Notice:
https://www.tandemdiabetes.com/careers/california-consumer-privacy-act-notice-for-job-applicants.
APPLICATION DEADLINE:
The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.
#LI-Onsite
SPONSORSHIP:
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.