City of Austin
IT Enterprise Business System Analyst (BOLT) - For City Employees Only
City of Austin, Austin, Texas, us, 78716
Minimum QualificationsEducation and/or Equivalent Experience:Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field.Experience may substitute for education for up to four (4) years.Graduation with a Master's degree from an accredited college or university in a related field may substitute for two (2) years of experience.
Licenses and Certifications Required:
None.Notes to ApplicantsAustin Energy (AE) seeks an IT Enterprise Business Systems Analyst to research, analyze, and document effective business applications and requirements in support of business-oriented information technology implementations, under moderate supervision. The IT Enterprise BSA shall lead IT business solution analysis through a Technology Delivery process that focuses on strategic alignment with enterprise and/or departmental objectives. This position proactively initiates, plans, leads, and provides consultation on analytical and creative strategies to resolve business and technical issues and gaps confronting management in the area of planning and implementing technology solutions. This position reports to the Technology Project Management Officer of the Business Operations Liaison Team ( BOLT ).
IMPORTANT INFORMATION :
Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click
HERE
for more information.
WHEN COMPLETING THE CITY OF AUSTIN APPLICATION :
The City of Austin employment application is an official document; incomplete applications will not be considered.
Please be sure that your application is a reflection of your entire work history.
A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as "See Resume" will not be accepted, and a resume alone will not be accepted in lieu of a complete online application.
The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.
We reserve the right to verify high school and college education for top candidate(s).
If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov.
VETERAN INTERVIEW PREFERENCE :
Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.
CRIMINAL HISTORY BACKGROUND CHECK :This position requires a criminal background investigation.
FAIR LABOR STANDARDS ACT :This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays.
TRAVEL : If you are selected for this position and meet the
Driver Safety Standards
in the City of Austin
Driver Safety Program,
you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
HYBRID TELEWORK SCHEDULE :
Effective November 17, 2023 - IT positions are eligible for an 80-100% telework schedule subject to the business needs of the department.
Preferred QualificationsPreferred Qualifications:
Strong experience eliciting business and technical requirements for SaaS software implementations.Strong experience conducting public RFI (Request for Information) solicitations.Strong experience with Business Process Mapping.Strong experience managing initiatives with Microsoft Project, Microsoft Visio, and using Microsoft Office 365 or related tools.
Other:
Ability to travel to more than one work location.Duties, Functions and ResponsibilitiesEssential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.Devises and recommends appropriate business and process solutions and serve as a change champion.Serves as a subject matter expert for analytical support to solve business problems, assess effectiveness and necessity, and use tools such process maps, diagrams, strategy maps, etc.Gathers business, technical and functional requirements and designs algorithms for optimization and automation.Provides support in implementation, user testing, and quality efforts.Maintains relationships with business partners and analyzes and reviews documented business requirements.Works with City IT project teams to communicate business priorities, translate business requirements into technical requirements and identify appropriate solutions.Facilitates regular requirement gathering and design sessions with the user community and communicates expectations to the appropriate team.Negotiates innovative business solutions that satisfy customer needs, are consistent with architectural guidelines, and conform to security standards.Assesses the impact of proposed solutions, facilitate deployments and minimize disruption to services.Documents user manuals to describe application installation and operating procedures.Coordinates project resources and ensures business projects are delivered on time and within budget.Provides consultative support on business-led technology initiatives.
Responsibilities- Supervision and/or Leadership Exercised:
May provide leadership, work assignments, evaluation, training, and guidance to others.Knowledge, Skills and AbilitiesMust possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of development, databases, and operating systems.Knowledge of system engineering, object-oriented design, information risk and security guidelines, and architecture standards.Knowledge of various software development lifecycles (e.g., Agile, Waterfall, etc.), modeling techniques, such as unified modeling language, and various techniques to elicit business requirements.Ability to rapidly acquire new information and new skills, and a desire to do so.Ability to work in a dynamic, varied, and fast-paced environment and influence and question stakeholders and partners across teams.Ability to adapt quickly to new technologies and changing business requirements and troubleshoot problems that may arise in work products.Ability to work across teams and drive decisions based on understanding of trade-offs.Ability to apply active listening and collaboration skills to effectively engage both technical and non-technical stakeholders to achieve target outcomes.Ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.Ability to negotiate and resolve conflicts.Ability to influence others using analytics and compelling storytelling.Skill in project management, requirements gathering, problem solving, analytics, prioritization and presentations.Skill in effectively coaching and influencing others and supports associates throughout their career growth.Skill in decision-making skills and proven ability to weigh relative costs vs. benefits.Skill in analytics, close attention to detail and advanced skills supported by strong experience using MS Office applications: Excel, Word and PowerPoint, for presentation, organization and analysis.Ability to adhere to required compliance to all change management policies and procedures.Ability to adhere to required compliance to all information security policies and procedures.Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADAThe City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Licenses and Certifications Required:
None.Notes to ApplicantsAustin Energy (AE) seeks an IT Enterprise Business Systems Analyst to research, analyze, and document effective business applications and requirements in support of business-oriented information technology implementations, under moderate supervision. The IT Enterprise BSA shall lead IT business solution analysis through a Technology Delivery process that focuses on strategic alignment with enterprise and/or departmental objectives. This position proactively initiates, plans, leads, and provides consultation on analytical and creative strategies to resolve business and technical issues and gaps confronting management in the area of planning and implementing technology solutions. This position reports to the Technology Project Management Officer of the Business Operations Liaison Team ( BOLT ).
IMPORTANT INFORMATION :
Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click
HERE
for more information.
WHEN COMPLETING THE CITY OF AUSTIN APPLICATION :
The City of Austin employment application is an official document; incomplete applications will not be considered.
Please be sure that your application is a reflection of your entire work history.
A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as "See Resume" will not be accepted, and a resume alone will not be accepted in lieu of a complete online application.
The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.
We reserve the right to verify high school and college education for top candidate(s).
If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov.
VETERAN INTERVIEW PREFERENCE :
Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.
CRIMINAL HISTORY BACKGROUND CHECK :This position requires a criminal background investigation.
FAIR LABOR STANDARDS ACT :This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays.
TRAVEL : If you are selected for this position and meet the
Driver Safety Standards
in the City of Austin
Driver Safety Program,
you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
HYBRID TELEWORK SCHEDULE :
Effective November 17, 2023 - IT positions are eligible for an 80-100% telework schedule subject to the business needs of the department.
Preferred QualificationsPreferred Qualifications:
Strong experience eliciting business and technical requirements for SaaS software implementations.Strong experience conducting public RFI (Request for Information) solicitations.Strong experience with Business Process Mapping.Strong experience managing initiatives with Microsoft Project, Microsoft Visio, and using Microsoft Office 365 or related tools.
Other:
Ability to travel to more than one work location.Duties, Functions and ResponsibilitiesEssential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.Devises and recommends appropriate business and process solutions and serve as a change champion.Serves as a subject matter expert for analytical support to solve business problems, assess effectiveness and necessity, and use tools such process maps, diagrams, strategy maps, etc.Gathers business, technical and functional requirements and designs algorithms for optimization and automation.Provides support in implementation, user testing, and quality efforts.Maintains relationships with business partners and analyzes and reviews documented business requirements.Works with City IT project teams to communicate business priorities, translate business requirements into technical requirements and identify appropriate solutions.Facilitates regular requirement gathering and design sessions with the user community and communicates expectations to the appropriate team.Negotiates innovative business solutions that satisfy customer needs, are consistent with architectural guidelines, and conform to security standards.Assesses the impact of proposed solutions, facilitate deployments and minimize disruption to services.Documents user manuals to describe application installation and operating procedures.Coordinates project resources and ensures business projects are delivered on time and within budget.Provides consultative support on business-led technology initiatives.
Responsibilities- Supervision and/or Leadership Exercised:
May provide leadership, work assignments, evaluation, training, and guidance to others.Knowledge, Skills and AbilitiesMust possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of development, databases, and operating systems.Knowledge of system engineering, object-oriented design, information risk and security guidelines, and architecture standards.Knowledge of various software development lifecycles (e.g., Agile, Waterfall, etc.), modeling techniques, such as unified modeling language, and various techniques to elicit business requirements.Ability to rapidly acquire new information and new skills, and a desire to do so.Ability to work in a dynamic, varied, and fast-paced environment and influence and question stakeholders and partners across teams.Ability to adapt quickly to new technologies and changing business requirements and troubleshoot problems that may arise in work products.Ability to work across teams and drive decisions based on understanding of trade-offs.Ability to apply active listening and collaboration skills to effectively engage both technical and non-technical stakeholders to achieve target outcomes.Ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.Ability to negotiate and resolve conflicts.Ability to influence others using analytics and compelling storytelling.Skill in project management, requirements gathering, problem solving, analytics, prioritization and presentations.Skill in effectively coaching and influencing others and supports associates throughout their career growth.Skill in decision-making skills and proven ability to weigh relative costs vs. benefits.Skill in analytics, close attention to detail and advanced skills supported by strong experience using MS Office applications: Excel, Word and PowerPoint, for presentation, organization and analysis.Ability to adhere to required compliance to all change management policies and procedures.Ability to adhere to required compliance to all information security policies and procedures.Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADAThe City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.