SoHo Dragon
FIX Onboarding and Production Support Specialist
SoHo Dragon, New York, New York, us, 10261
SoHo Dragon represents an investment bank with offices in New York, NY that needs to hire a hands-on FIX Onboarding and Production Support Specialist. The ideal candidate should have strong technical background with experience working with FIX Protocol and troubleshooting associated technical issues.
5 days onsite to start but will evolve into hybrid 4/1 after 3 months.
Main responsibility will be working with clients to onboard them into the FIX trading platform and provide ongoing support to provide the highest level of customer satisfaction.
* Work with clients as well Trading Desk to understand their FIX onboarding requirements and configure FIX settings to meet their needs.* Troubleshoot and resolve technical issues related with FIX connectivity, Onboarding , working with Internal as well External team if required.* Co-ordinate with internal stakeholders to ensure that FIX onboarding and Production support are in line with the Business objectives.* Maintain accurate records of Clients Onboarding and production support activities and update knowledge base/wiki on regular basis.* Work with external software vendors that have integrated with our systems, or vice versa* Co-ordinate the release of new applications and FIX configurations and enhancements with external clients
Skills:
* Excellent communication and Interpersonal skills with ability to strong relationship with clients and internal stake holders.
* Min 5+ years' experience working with FIX protocols with deep understanding of FIX messages and order routing.* Strong Problem solving and troubleshooting skills.* Attention to details and ability to maintain accurate records.* Ability to work independently and as part of team.
Education:
* Bachelor Degree in Computer Science or related field.
5 days onsite to start but will evolve into hybrid 4/1 after 3 months.
Main responsibility will be working with clients to onboard them into the FIX trading platform and provide ongoing support to provide the highest level of customer satisfaction.
* Work with clients as well Trading Desk to understand their FIX onboarding requirements and configure FIX settings to meet their needs.* Troubleshoot and resolve technical issues related with FIX connectivity, Onboarding , working with Internal as well External team if required.* Co-ordinate with internal stakeholders to ensure that FIX onboarding and Production support are in line with the Business objectives.* Maintain accurate records of Clients Onboarding and production support activities and update knowledge base/wiki on regular basis.* Work with external software vendors that have integrated with our systems, or vice versa* Co-ordinate the release of new applications and FIX configurations and enhancements with external clients
Skills:
* Excellent communication and Interpersonal skills with ability to strong relationship with clients and internal stake holders.
* Min 5+ years' experience working with FIX protocols with deep understanding of FIX messages and order routing.* Strong Problem solving and troubleshooting skills.* Attention to details and ability to maintain accurate records.* Ability to work independently and as part of team.
Education:
* Bachelor Degree in Computer Science or related field.