Fleetcor
Crew Reservation Agent (Hotel and Travel Desk)
Fleetcor, Indianapolis, Indiana, us, 46262
What We Need
Corpay is currently looking to hire a Crew Accommodations Agent within our Lodging division. This position falls under our TA Connections line of business and is located in Indianapolis, IN. In this role, you will be responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of clients and their crew. The Crew Accommodation Agent will support the associated clients with a variety of different issue system related in an efficient and timely manner by taking ownership of each case from beginning to end; and will liaise with other departments to ensure swift and consistent problem resolution. You will report directly to Nabil Guernouti and regularly collaborate with the related airline team(s)/department(s)].
How We Work
As a Crew Accommodations Agent you will be expected to work in an office environment. Corpay will set you up for success by providing:Assigned workspace in Indianapolis, INCompany-issued equipmentRemote trainingRole Responsibilities
The responsibilities of the role will include:
Receiving inbound inquiries to source hotel, transportation and travel needs of clients for their crew and managementEnsuring Reservations consistency and execution between multiple systems and channels utilized in the booking processObtaining, evaluating, and providing accommodations and transportation according to client guideline, requirements and SOPs,Effectively utilizing all Customer Service tools and technology to process, track and report transactionProfessionally responding to all clients and/or vendors and escalate issues, complaints or service disruptions according to procedures,Continually update and maintain company database with client transactions and sourcing inventoriesProviding continual feedback on customer service processes andInteracting with internal departments,Supporting other duties/projects as neededQualifications & Skills
Passion for customer service and must have relevant work experienceFluency in English and preferably one/two more languagesExcellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitudeEffective communication skills and great listening skillsCommitment to continuous improvements, changes and has a willingness to learnThinks creativity and strong analytical and problem-solving skillsSelf-motivated and able to work independently and as part of a teamExcellent negotiations skills using different channels and methods of communications (phone or email)Excellent interpersonal and client relationship skillsAbility to work in a call center / service desk environmentPowerful verbal and written communication skillsAbility to handle multiple tasks, priorities under pressures and challenging interactions in a high-volume, fast-paced, and target-based environmentAbility to follow complex and dynamic Standard Operating Procedures (SOPs)Ability to manage and provide feedback to all types of individualsProficient with Microsoft Office (Word, Excel, Outlook)Must be able to work flexible hours, including early mornings, late evenings, over nights, weekends and national holidaysHigh School Diploma or higher qualification is requiredOne year experience of hotel/travel industry experience is necessaryFluent in English (required) and at least one more language (Italian, German, French, Spanish is preferredBenefits & Perks
Medical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including: major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizesEqual Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#LI-KP2#INDSS#LI-Onsite
Other details
Job Family ServicePay Type HourlyEmployment Indicator Employee
Apply Now
Corpay is currently looking to hire a Crew Accommodations Agent within our Lodging division. This position falls under our TA Connections line of business and is located in Indianapolis, IN. In this role, you will be responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of clients and their crew. The Crew Accommodation Agent will support the associated clients with a variety of different issue system related in an efficient and timely manner by taking ownership of each case from beginning to end; and will liaise with other departments to ensure swift and consistent problem resolution. You will report directly to Nabil Guernouti and regularly collaborate with the related airline team(s)/department(s)].
How We Work
As a Crew Accommodations Agent you will be expected to work in an office environment. Corpay will set you up for success by providing:Assigned workspace in Indianapolis, INCompany-issued equipmentRemote trainingRole Responsibilities
The responsibilities of the role will include:
Receiving inbound inquiries to source hotel, transportation and travel needs of clients for their crew and managementEnsuring Reservations consistency and execution between multiple systems and channels utilized in the booking processObtaining, evaluating, and providing accommodations and transportation according to client guideline, requirements and SOPs,Effectively utilizing all Customer Service tools and technology to process, track and report transactionProfessionally responding to all clients and/or vendors and escalate issues, complaints or service disruptions according to procedures,Continually update and maintain company database with client transactions and sourcing inventoriesProviding continual feedback on customer service processes andInteracting with internal departments,Supporting other duties/projects as neededQualifications & Skills
Passion for customer service and must have relevant work experienceFluency in English and preferably one/two more languagesExcellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitudeEffective communication skills and great listening skillsCommitment to continuous improvements, changes and has a willingness to learnThinks creativity and strong analytical and problem-solving skillsSelf-motivated and able to work independently and as part of a teamExcellent negotiations skills using different channels and methods of communications (phone or email)Excellent interpersonal and client relationship skillsAbility to work in a call center / service desk environmentPowerful verbal and written communication skillsAbility to handle multiple tasks, priorities under pressures and challenging interactions in a high-volume, fast-paced, and target-based environmentAbility to follow complex and dynamic Standard Operating Procedures (SOPs)Ability to manage and provide feedback to all types of individualsProficient with Microsoft Office (Word, Excel, Outlook)Must be able to work flexible hours, including early mornings, late evenings, over nights, weekends and national holidaysHigh School Diploma or higher qualification is requiredOne year experience of hotel/travel industry experience is necessaryFluent in English (required) and at least one more language (Italian, German, French, Spanish is preferredBenefits & Perks
Medical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including: major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizesEqual Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#LI-KP2#INDSS#LI-Onsite
Other details
Job Family ServicePay Type HourlyEmployment Indicator Employee
Apply Now