CRH
Customer Service Representative - Holbrook, MA
CRH, Holbrook, Massachusetts, us, 02343
Job ID: 496146
Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.
Summary
We currently have openings for Customer Service Representatives. These positions are responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.
Essential Duties and Responsibilities
Assist customer with product questions, ordering, order tracking, complaints and problemsEnter orders into system for billing and deliveryPrepare quotes and coordinate mailings of literature and samplesCoordinate delivery schedules with dispatchBuild displays and keep merchandise stocked on shelvesRetrieve needed information for credit departmentIssue credits or debits accurately when applicableSet up new customers for sales forceAnswer incoming callsTake sales orders from sales representatives and customers by phone and radioAssist walk-in counter customersReceive cash payments and run credit card and check approvalsCategorize, file, and maintain ship ticket copies for audit purposes and file all customer recordsPrint and distribute e-mailed customer purchase ordersOther duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as neededQualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Requirements / Education / Experience
High school diploma / equivalentAt least 1 year of related experienceDetailed orientedGood with basic mathSkilled in Microsoft Office SuiteGood organizational and problem-solving skillsExperience with multi-line phone systemAttention to detailPleasant phone personalityAbility to multi taskPhysical Requirements
Ability to sit for extended periods of timeAbility to perform repetitive motions of the wrist, hands, and fingers to use a PC and keyboardBending and some liftingExtensive writingExtensive phone and radio useTasks can be very repetitiveSlight lifting of ship tickets and overnight packagesWhat CRH Offers You
Highly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsA diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Date: Apr 16, 2024
Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.
Summary
We currently have openings for Customer Service Representatives. These positions are responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.
Essential Duties and Responsibilities
Assist customer with product questions, ordering, order tracking, complaints and problemsEnter orders into system for billing and deliveryPrepare quotes and coordinate mailings of literature and samplesCoordinate delivery schedules with dispatchBuild displays and keep merchandise stocked on shelvesRetrieve needed information for credit departmentIssue credits or debits accurately when applicableSet up new customers for sales forceAnswer incoming callsTake sales orders from sales representatives and customers by phone and radioAssist walk-in counter customersReceive cash payments and run credit card and check approvalsCategorize, file, and maintain ship ticket copies for audit purposes and file all customer recordsPrint and distribute e-mailed customer purchase ordersOther duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as neededQualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Requirements / Education / Experience
High school diploma / equivalentAt least 1 year of related experienceDetailed orientedGood with basic mathSkilled in Microsoft Office SuiteGood organizational and problem-solving skillsExperience with multi-line phone systemAttention to detailPleasant phone personalityAbility to multi taskPhysical Requirements
Ability to sit for extended periods of timeAbility to perform repetitive motions of the wrist, hands, and fingers to use a PC and keyboardBending and some liftingExtensive writingExtensive phone and radio useTasks can be very repetitiveSlight lifting of ship tickets and overnight packagesWhat CRH Offers You
Highly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsA diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Date: Apr 16, 2024