The University of St. Augustine for Health Science...
IT Solutions Architect - Salesforce
The University of St. Augustine for Health Science..., Dallas, Texas, United States, 75215
Job ID
989
Date posted
04/16/2024The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.
GENERAL SUMMARY
The Solution Architect is responsible for the support, development and integration of solutions deployed within the USAHS technical stack. Working collaboratively within IT, this position must be able to develop, test, debug, migrate, maintain, document and support solutions implemented for our customers. In addition to creating new solutions, this position is responsible for providing application support to internal customers by troubleshooting operational issues and developing/implementing appropriate fixes to existing solutions, enabling continued usage to meet customer needs.
ESSENTIAL DUTIES AND RESPONSIBILITIESCollaborate with vendor / external consultants in ongoing application implementation projects to help gather business user requirements, design, configure, test and implement applications and modules.Provides cross-product/cross-technology expertise to capability teams, provides input on and evaluates solution design and is consulted during release planning (e.g., standards for solution design; determination of best practices, etc).Engages with the business and teams during ideation and design, guides technology selection, develops architectural artifacts in partnership with lead engineer and dev team(s) and ensure compliance with security, identity and access management, Enterprise Architecture, etc.Help to identify interfaces required for SIS with other IT systems; collaborate with vendor / external consultant to design, configure and test interfacesLead design and solution workshops, review and decision makingAssesses the current IT environment and develops a future state IT architecture in partnership with Enterprise Architecture.Develops and maintains policies, standards, and guidelines to ensure that a consistent technology framework is applied across the company, maintains awareness and visibility of organizational standards and best practices.Promote, and lead by example, a DevOps culture where the team is expected and empowered to own each aspect of the development, promotion, and operation of their codeCoordinate new software releases, production fixes and upgrades with technical teams and usersRecommend new features or changes to configuration / workflows based on user and vendor feedbackModify, configure, design, and test new interfaces for applications with other IT systems based on user requirement.Develop and execute Salesforce data management strategy.Based on application changes required, provide Infrastructure requirements to Infrastructure teamDevelop and document system configurations, procedures and hardware as appropriatePerform database inquires and audit to verify system integrityConduct in-depth tests for application modifications or implementation of new systemsOTHER DUTIES AND RESPONSIBILITIESProvide technical support and guidance to application users; Work closely with internal and external service providers as required
Collaborate with other IT application resources (across Business Intelligence, Enterprise System, HRIS, ERP, Learning)Obtain familiarity with other applications to resolve cross functional dependenciesMay perform other duties and responsibilities that management may deem necessary from time to time.POSITION IN ORGANIZATION
Reports to:Director, Business Applications
Positions Supervised :
N/A
TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Salesforce Certifications in the following areas:Certified AdministratorPlatform App BuilderDeveloper I (Preferred)
Experience with the following Salesforce technologies:Sales CloudService CloudExperience CloudSales EngagementMarketing Cloud/Pardot/Marketo
Experience with developing solutions across systems via integration (API, native connections, etc.)Experience with omni-channel productsExperience with CD/CI tools such as GithubExcellent understanding of object-oriented concepts and design patterns, prior work with OO languages (Apex, Java, Ruby, C#, C++, etc)Excellent critical thinking and troubleshooting skillsExcellent project management, communication, and interpersonal skillsAbility to assist users in resolving problems and answer questions with minimal supervisionEDUCATION and/or EXPERIENCE
Bachelors' Degree in Computer Science, Information Systems or related field, Master's degree is a plusAt least 7 years' experience in Salesforce AdministrationAt least 5 years' experience in a leading role delivering Salesforce projects and other technical solutionsExperience in all phases of the development lifecycleExperience with Higher Education and Health Sciences preferredExperience with web development is a plusFamiliarity with systems integrations such as CRM, Content Management, POS/Commerce, or Web Analytics preferredBUSINESS COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Collaborates -
Building partnerships and working collaboratively with others to meet shared objectives.Being Resilient
- Rebounding from setbacks and adversity when facing difficult situations.Instills Trust -
Gaining the confidence and trust of others through honesty, integrity, and authenticity.Drives Results -
Consistently achieving results, even under tough circumstances.Innovation -
Creating new and better ways for the organization to be successful.Customer Focus -
Building strong customer relationships and delivering customer-centric solutions.
WORK ENVIRONMENT
Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.
Hiring Range
$113,100 - $162,750 Compensation is a reasonable estimate and will be determined using the hiring range listed above and factors including, but not limited to, skillset, level of experience, education, and physical work location, to the extent consistent with applicable law. The University is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, genetic information, national origin ancestry, disability, marital status, military status, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.
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989
Date posted
04/16/2024The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.
GENERAL SUMMARY
The Solution Architect is responsible for the support, development and integration of solutions deployed within the USAHS technical stack. Working collaboratively within IT, this position must be able to develop, test, debug, migrate, maintain, document and support solutions implemented for our customers. In addition to creating new solutions, this position is responsible for providing application support to internal customers by troubleshooting operational issues and developing/implementing appropriate fixes to existing solutions, enabling continued usage to meet customer needs.
ESSENTIAL DUTIES AND RESPONSIBILITIESCollaborate with vendor / external consultants in ongoing application implementation projects to help gather business user requirements, design, configure, test and implement applications and modules.Provides cross-product/cross-technology expertise to capability teams, provides input on and evaluates solution design and is consulted during release planning (e.g., standards for solution design; determination of best practices, etc).Engages with the business and teams during ideation and design, guides technology selection, develops architectural artifacts in partnership with lead engineer and dev team(s) and ensure compliance with security, identity and access management, Enterprise Architecture, etc.Help to identify interfaces required for SIS with other IT systems; collaborate with vendor / external consultant to design, configure and test interfacesLead design and solution workshops, review and decision makingAssesses the current IT environment and develops a future state IT architecture in partnership with Enterprise Architecture.Develops and maintains policies, standards, and guidelines to ensure that a consistent technology framework is applied across the company, maintains awareness and visibility of organizational standards and best practices.Promote, and lead by example, a DevOps culture where the team is expected and empowered to own each aspect of the development, promotion, and operation of their codeCoordinate new software releases, production fixes and upgrades with technical teams and usersRecommend new features or changes to configuration / workflows based on user and vendor feedbackModify, configure, design, and test new interfaces for applications with other IT systems based on user requirement.Develop and execute Salesforce data management strategy.Based on application changes required, provide Infrastructure requirements to Infrastructure teamDevelop and document system configurations, procedures and hardware as appropriatePerform database inquires and audit to verify system integrityConduct in-depth tests for application modifications or implementation of new systemsOTHER DUTIES AND RESPONSIBILITIESProvide technical support and guidance to application users; Work closely with internal and external service providers as required
Collaborate with other IT application resources (across Business Intelligence, Enterprise System, HRIS, ERP, Learning)Obtain familiarity with other applications to resolve cross functional dependenciesMay perform other duties and responsibilities that management may deem necessary from time to time.POSITION IN ORGANIZATION
Reports to:Director, Business Applications
Positions Supervised :
N/A
TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Salesforce Certifications in the following areas:Certified AdministratorPlatform App BuilderDeveloper I (Preferred)
Experience with the following Salesforce technologies:Sales CloudService CloudExperience CloudSales EngagementMarketing Cloud/Pardot/Marketo
Experience with developing solutions across systems via integration (API, native connections, etc.)Experience with omni-channel productsExperience with CD/CI tools such as GithubExcellent understanding of object-oriented concepts and design patterns, prior work with OO languages (Apex, Java, Ruby, C#, C++, etc)Excellent critical thinking and troubleshooting skillsExcellent project management, communication, and interpersonal skillsAbility to assist users in resolving problems and answer questions with minimal supervisionEDUCATION and/or EXPERIENCE
Bachelors' Degree in Computer Science, Information Systems or related field, Master's degree is a plusAt least 7 years' experience in Salesforce AdministrationAt least 5 years' experience in a leading role delivering Salesforce projects and other technical solutionsExperience in all phases of the development lifecycleExperience with Higher Education and Health Sciences preferredExperience with web development is a plusFamiliarity with systems integrations such as CRM, Content Management, POS/Commerce, or Web Analytics preferredBUSINESS COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Collaborates -
Building partnerships and working collaboratively with others to meet shared objectives.Being Resilient
- Rebounding from setbacks and adversity when facing difficult situations.Instills Trust -
Gaining the confidence and trust of others through honesty, integrity, and authenticity.Drives Results -
Consistently achieving results, even under tough circumstances.Innovation -
Creating new and better ways for the organization to be successful.Customer Focus -
Building strong customer relationships and delivering customer-centric solutions.
WORK ENVIRONMENT
Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.
Hiring Range
$113,100 - $162,750 Compensation is a reasonable estimate and will be determined using the hiring range listed above and factors including, but not limited to, skillset, level of experience, education, and physical work location, to the extent consistent with applicable law. The University is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, genetic information, national origin ancestry, disability, marital status, military status, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.
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