Level 3 Technician
eXcell, Chandler, AZ, United States
At
, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join !Our client has a brand new opportunity for a qualified Level 3 Technician to join their team onsite in Chandler, AZ. This resource will be responsible for sustaining factory computing hardware such as WinClients, Remote Operations Center (Windows-based computer) workstations, and factory network components. In addition to computing hardware, physical touch network support will also be required.
Duties and Responsibilities:
-
Perform troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component level
-
Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team
-
Help support parts management; including ordering, forecasting, stocking, and properly disposing of used computing equipment
-
Responsible for communication with customers, client technicians, and software / hardware specialists
- Work as part of onsite team maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests
-
Provide Incident and Request support by working with remote Level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components
-
Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA
-
Perform hardware Rack and Stack installations of both Network and Server equipment, cable management, and installation of required network cabling
-
Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials
-
Provide server install support
-
Mount servers into the rack in Datacenter
-
Connect network cables
-
Set up iLO based on document provided
-
Perform patching of servers and clients
-
Provide Network Physical Touch support
Skills and Qualifications:
-
Associate degree or certification in a technology services / technical discipline, or equivalent work experience preferred
-
Minimum 3 to 5+ years of technical experience desired
-
Technical certifications are a plus but not required
-
Windows imaging knowledge
-
Intermediate Windows OS troubleshooting knowledge
-
Must be able to lift up to 35 lbs. solo
-
May be required to walk / sit / stand / crawl / kneel for extended periods
-
Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)
-
Ability to climb ladders and work from heights
-
Must be able to work independently as well as in teams of 3 to 4 and be flexible
-
Cleanroom experience is a plus
-
Must have excellent customer service skills and excellent written / verbal communication skills
-
Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10 / 11
-
Strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects
-
Ability to multi-task and prioritize between multiple factory issues
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **