CX NICE Configuration Specialist

CX Configuration SpecialistRemoteContractMUST HAVE SKILLS (Most Important):Bachelor or Master of Science in Computer Science or Software EngineeringFive or more years of experience in Contact Center Services implementation and configurationExpertise in NICE InContact CXone platform for contact center servicesNICE inContact CXOne Certifications - NICE CXOne CIP Core Plus/QM/PC/WFM (or equivalent experience)Know User Hub or Central Administration tools for contact center object configurationExtensive experience with NICE inContact Studio using the visual editor and script programming language for contact flows (voice (inbound/outbound), email, chat, SMS)Proven ability in call flow scripting of complex call center environmentsExperience with troubleshooting contact center issues, call routing, traces, integrations, etcSolid background in software engineering, programming paradigms and programming languagesExperience in software architecture and design patternsExperience with common programming languages such as Javascript/Node, Python, Java, C#Experience with RESTful web services and integration with APIs for CRMs and databasesUnderstand technical requirements and be able to document those requirements via call flow diagrams and functional design specificationsAbility to interpret and analyze business requirements, identify risks and design appropriate solutions.Ability to self-manage in a fast-paced environment.Strong oral and written communications skills to both technical and non-technical audiencesAbility to assess capabilities and limitations of architectures and recommend alternative solutionsExcellent written and verbal communication skillsBe capable of presenting and reviewing design specifications with stakeholdersDESIRED SKILLS:Capable of training customers on the CXone Administration tools, Agent MAX and Supervisor Desktops, Dashboards, and standard out-of-the-box reportingClient relationship management, negotiation, and conflict resolution skillsExpertise in: Genesys, Cisco, AWS, Avaya, Aspect, NICE, IVR technologies (CPE)Enhanced Unified Communications or telecommunications knowledgeExperience with Workforce ManagementExperience with Feedback Management, DB Connector and Virtual Agent Hub with Dialog flow Experience in designing CRM Agent Applications inside CXone Console (Service Now, Zen Desk, Microsoft Dynamics, MS Teams)EDUCATION/CERTIFICATIONS:Bachelor or Master of Science in Computer Science or Software EngineeringNICE in Contact CXone Certified Implementation Partner Certifications